Mark Stephen Partner Insurance PricewaterhouseCoopers
Session one: Outsourcing Options and Approaches
This session sets the foundations for the morning by exploring the main outsourcing options from practitioners currently managing projects to enable benchmarking and the sharing of experiences during the round tables discussions which follow.
09.15
Key Elements of a Successful Outsourcing Project
Where do start? Understanding the process of an outsourcing project
What is the business case?
Infrastructure and operational challenges & common pitfalls that you will encounter
What can be learnt from previous experiences of outsourcing?
Alan Millard Chief Operating Officer Hiscox
09.35
CASE STUDY: The Practicalities of Business Process Outsourcing
It starts with the business strategy and senior management buy in
Choosing the right partner that fits the business objectives
Evaluating the risks verses returns – it's more than just cutting costs
What will it mean for your reputation, regulatory compliance and your customers?
The challenge of rolling out and staying committed to the project
Steve Frame Operations Director Cooper Gay & Company
09.55
Round Table Discussions
What areas of the business would you consider outsourcing?
What do you consider to be the biggest operational hurdle in getting the outsourcing project right?
10.20
Feedback and further discussion facilitated by the Chair
The chairperson will ask each table to share their conclusions, comparing and contrasting any differing views and summarising them into 5 areas of best practice.
10.40
Refreshment break
Session Two: Developing an Effective Outsourcing Strategy
Introduced by Mark Stephen from PwC, this session will provide you with a mini toolkit to assess the effectiveness of a proposed outsourcing strategy. Through individual exercises and group benchmarking discussions you will explore best practice techniques which can be used on return to the office.
11.00
Mini Toolkit
Effective outsourcing strategies that increase profitability and maintain good service
Building a framework to devise and implement an effective strategy
Benchmark your approach with your peers
Discuss ways in which it can be improved
Listen to the findings and learnings from the other tables
Establish 5 areas of best practice
Mark Stephen Partner Insurance PricewaterhouseCoopers
11.20
Round table group workshop
Working in groups, delegates will have the opportunity to apply the key elements of the mini toolkit to their own organistions whilst benchmarking approaches with their peers.
11.40
Workshop feedback and further discussion facilitated by the Chair
After asking each table to share their conclusions, the chair will compile their views and summarise them into areas of best practice to add to those from the first discussion session.
12.00
CASE STUDY: When is the Right Time to Outsource?
Assessing the right time to outsource
Outsourcing IT operations – design, development and testing
Lessons learned from this project
Marion Madden Group Chief Operating Officer Kiln
12.20
Applying the Areas of Best Practice
Individually you will take the 5 minutes to consider the applicability to your business of the areas of best practice from sessions 1 and 2. You’ll then have the opportunity to discuss which best practice techniques will (and won’t) work in your organisation.
Do you want more value for money? Why not join the network for only £599 + VAT and you can attend this workshop plus the next 4 evening panel discussions for free...click here for further details on membership
