CASE STUDY: Enabling a digital operating model in insurance
Overcoming the practical challenges to increase speed to market, enable automation and deliver efficiencies
The Gherkin
Free to attend
Overview
All insurance companies are striving to deliver digital operations to increase operational efficiency, better engage & meet customer needs, and build sustainable competitive advantage.
Leading companies are leveraging technologies to automate manual tasks, provide valuable real-time data to enhance the customer experience and facilitate better communication and collaboration across the organisation.
However, to achieve this involves transforming traditional business processes and workflows into a digital environment, which is easier said than done in large complex organisations, with legacy technology and siloed data.
This breakfast briefing will explore how you overcome the people, process, technology and cultural challenges to enable you digital operating model and ensure your change initiatives deliver the desired ROI.
Topics to be discussed include:
- Developing and communicating your digital strategy and effectively prioritising investments
- Overcoming legacy technology challenges to enable agility and drive innovation
- Leveraging new technologies to streamline operations, enable automation and increase efficiency
- Building a strong digital culture of continuous improvement
Speakers
- Takes place in the private dining rooms at the top of the Gherkin
- Only 15 industry practitioner places are available
- Hear the case study then participate in the Q&A
AGENDA
08:00 Registration, tea and coffee
08:15 Breakfast of your choice with views over the city
08:40 Introduction by the chair
08:50 Presentation
CASE STUDY: Delivering a digitally enabled operating model to remove friction and achieve agility
- Changing the traditional 'people, process, technology' model to 'customer, process, output'
- What does this mean and how can it enable better digital operations
- Understanding the most important, expensive, disposable, complex component of operations - and managing it effectively
- Effective, efficient operations is the key to delivering agility in new market offerings – products or services
- Where does AI fit into the new operating model?
Speakers
09.05 Roundtable discussion & feedback
10:00 Close
Sponsored by
Smart Communications provides the platform that leading insurance organizations trust to deliver personalized, consistent and compliant conversations across all touchpoints and channels. The Conversation Cloud™ consists of SmartCOMM™ for enterprise-scale customer communications and SmartIQ™ for digital forms transformation. Over 250 insurers across the globe rely on Smart Communications to simplify and automate complex processes and deliver highly secure, frictionless experiences across the customer lifecycle.
We help Property & Casualty and Life & Annuity insurers extend and complement their core system investments, driving increased new business, improved policyholder satisfaction, and better claims outcomes. Analysts including IDC, Novarica, and Aragon recognize Smart Communications as an industry leader, with Aspire naming us the #1 CCM leader in its Leaderboard assessment.
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