Every insurer is investing in digitising and automating systems and processes to transform customer journeys, enable self-service and improve resolution times.

However, in complex organisations with legacy technology, engrained ways of working and disparate, siloed data, ensuring your initiaves deliver ROI is easier said than done.

This breakfast briefing will explore how you overcome the operational challenges to successfully leverage digital and intelligent automation to both improve the customer experience and deliver efficiencies.

Topics to be covered include:

• What is the future for next generation digital insurance?
• Where are the opportunities for conversational AI to be deployed and how are they delivering value?
• Successfully ingesting unstructured data through smart OCR to streamline processes and enable process mining
• Use cases of where to start and, critically, how to deliver ROI
  
  

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