8:00 - 10am | 26th September 2017 | The Gherkin
Transforming the Customer Experience
Enhancing the customer experience is a key priority for insurers as they get to grips with the opportunities that digital presents. To achieve this an organisation’s culture, processes and technology need to be transformed and reengineered in order to enable and deliver a customer-centric service.
This breakfast briefing will explore the key challenges in devising and implementing an operating model and IT infrastructure that can enable and sustain this transformation, and take advantage of existing and emerging technologies such as RPA, AI and machine learning.
Rob will present his approach, which applies a systemic approach to redesigning all aspects of the company, from its organisational structure and leadership through to it's MI and operational processes.
Topics to be discussed include:
08:00 Registration and refreshments
08:15 Breakfast of your choice with views over the city
(Full English, smoked salmon & scrambled eggs or continental)
08:40 Introduction by the chair
09:05 Roundtable discussions and feedback
30 St Mary Axe
How to get there?
» Fenchurch Street
» Liverpool Street
» Local street parking nearby
Fadata is a leading provider of core insurance software solutions that help insurers increase speed to market, connect with customers through better user experiences, and capitalize efficiently on market opportunities. It enables companies to integrate and streamline processes across business functions, channel partners and multiple lines of business, with cost-effective transactions and enhanced distribution capabilities, in order to meet these aims. Industry-specific processes for all major lines of business are supported on a single platform, INSIS, which is deployable on-premise, hosted or on the cloud. With more than 65 client installations in over 30 countries, Fadata is recognized by prominent technology analysts for its market-leading technology and service.