London Market Claims 2017 - The Insurance Network

London Market Claims 2017

London Market Claims 2017
Driving and enabling modernisation

12th October 2017
etc. Fenchurch Place, 43/44 Crutched Friars, London, EC3N 2AE
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London Market Claims focuses on claims’ role in modernisation and delivering better client outcomes

London has a renewed urgency to modernise in the face of increased competition in the global insurance market, changing client expectations and rapidly developing new technologies – presenting claims with a unique strategic opportunity.

Successfully responding to these challenges is critical if London is to maintain its position as the no.1 market for specialist and commercial (re)insurance – the question is how can claims lead not follow on modernisation, and be London’s key differentiator in a new globalised market?

It’s time for claims to step up by designing and implementing a claims strategy that provides real improvements for clients, delivers efficiencies in the value chain and builds sustainable competitive advantage.

Topics to be discussed include:

  • With claims currently outside the LM TOM how does the function positively respond to the challenges in London Matters 2017
  • The impact of the Single Agreement Party Claims and CSRP
  • Effectively handling delegated authority claims
  • The role of technology, data, analytics and AI in driving strategic change in claims
Insights from the pre event survey

View report »


Sponsors & exhibitors:

Speakers include:

Programme

08:00 Registration & Coffee

09:00 Keynote Presentation

CEOs perspective: overcoming key challenges and grasping opportunities within the London Market

  • Implications of disruption to the traditional value chain from new ventures, alternative capital and globalisation
  • How is this impacting distribution and the role of the insurer and broker?
  • Modernising London’s insurance market to compete in the future – talent, culture, technology and efficiency
  • The role of claims in driving strategic change and meeting changing client expectations
Steve Hearn
CEO
Ed Broking


Claims 2022: are we at a tipping point?

Ben will present the results of this year’s pre-event report conducted with key stakeholders from across the market

The 2017 Insurance Network & Gracechurch Report

  • How will the London market develop in the next 5 years
  • What are we striving to achieve? key ambitions for insurers, brokers and the role of claims
  • Will disruption witnessed in all other industries and markets impact London in a similar way?
  • Are the modernisation developments happening now going to be enough to ensure a positive future?
Ben Bolton
Founder & CEO
Gracechurch Consulting


10:10 Panel Discussion

Overcoming practical challenges to improve claims performance

Our expert panel will respond to the strategic themes raised in the opening presentation and the results of the pre-event survey. Questions will also be taken from the audience and discussed by the panel.

Steve Hearn
CEO
Ed Broking

Ben Bolton
Founder & CEO
Gracechurch Consulting

Geoff Godwin
UK Chief Operating Officer
AIG

Chris McTear
Insurance Manager
Tideway & AIRMIC Insurance Steering Group


10:45 Coffee & networking in exhibition area


11:15 Streamed Sessions

Please select one of the following streams to attend. Each features two practitioner presentations designed to stimulate debate and allow benchmarking during the round table discussions that follow.


STREAM 1

Successfully delivering
change

Full session details »

Creating a claims centric culture to improve client outcomes

Transforming claims to reduce costs, deliver an exceptional claims service and stay competitive

Phil Daly
Head of Transformation - Commercial Claims
Zurich Commercial (UK)


Devising and implementing a claims strategy that meets future client and business needs

Tony Scott
Head of Retail and Delegated Claims
Sompo Canopius


Followed by a round table discussion

Full session details »
Sponsored by:


STREAM 2

Automating
claims

Full session details »

Leveraging AI and machine learning within claims

CASE STUDY: overcoming the practical challenges of automating claims

Dean Witherington
Head of Performance & Transformation UK Claims
Zurich


Improving efficiency, claims resolution times and client service through automation

Jessica Hawksley
VP International Claims IT
Chubb


Followed by a round table discussion

Full session details »

Sponsored by:


STREAM 3

London Market
TOM

Full session details »

Is TOM delivering value for money & the correct pace of change?

Modernising London through the LM TOM: driving engagement and positive change

Adrian Thornycroft
TOM Programme Director
London Market Group


Followed by a round table discussion

Full session details »

Sponsored by:


13:00 Lunch & networking in the exhibition room


14:00 Discussion sessions

Delegates select one of the following discussions to attend.


PANEL 1

Technology & digital: threats & opportunities

Full session details »

Will technology drive innovation and change or be the markets death knell?

As we stand on the brink of the '4th Industrial Revolution' can we embrace the fundamental change it will bring?

This session will explore both the art of the possible as well as the capabilities needed to successfully exploit new technologies and where the impact will be most keenly felt.

Paul Bird
Head of Technology
Regis Mutual Management Limited

Craig Foster
Connected Home Director
Homeserve

Simon Gregson
Chief Information Officer
Novae Group


Followed by feedback & Q&A


Sponsored by:

Full session details »


PANEL 2

Improving claims
performance

Full session details »

Achieving client centricity and operational efficiency

Efficiency and customer service need not be mutually exclusive. But how do you overcome the practical challenges to improve claims performance and client outcomes?

Miles Banks
Chairman, Global Claims Executive
Willis Towers Watson

Mike Gillett
Head of Claims
Liberty Syndicates

Martin Thomas
Chief Claims Officer
Aon


Followed by feedback & Q&A

Full session details »

Sponsored by:


PANEL 3

Market
modernisation

Full session details »

Driving innovation in claims

This session will explore the progress being made to modernise claims specifically the single agreement clause and CSRP but also using robotics, satellite imagery, analytics and other technological innovations. The discussion will also focus on how to achieve future modernisation that meets the ‘London Matters’ challenges.

Sam Drysdale
Head of Claims & Delegated Underwriting Management
Fidelis

Lee Elliston
Head of Claims Operations
LMA

David Henderson
Vice President, Division Claims Manager EMEA/Asia Pacific
FM Global


Followed by feedback & Q&A

Full session details »

Sponsored by:


15:00 Coffee in the exhibition room


15:20 Afternoon workshops

Please select one of the following workshops to attend. Each features a 20 minute case study presentation followed by round table discussion


WORKSHOP 1

Leveraging data and
analytics to drive better
claims outcomes

Full session details »

Using data to improve risk modelling, pricing and the client claims experience

Tim Pitt
Director of Data, Analytics and Pricing
XL Catlin


Followed by a round table discussion

Full session details »


WORKSHOP 2

Transforming
claims
operations

Full session details »

Overcoming the system, process and technology challenges to improve claims performance

Monique van der Linden
Chief Claims and Operations Officer
CNA Hardy


Followed by a round table discussion

Full session details »


WORKSHOP 3

Delegated
authority
claims

Full session details »

Rethinking delegated authority claims to improve the Coverholder / insurer relationship

Sarah Newman
Support Services Director
Endeavour Insurance Services

Coverholder perspective:

Beth Thorne
Lloyd's Administrator - Commercial Underwriting / Claims Management
Ives Insurance Brokers, Canada


Followed by a round table discussion

Full session details »

Sponsored by:


16:20 Move to next session


16:30 Closing Panel Discussion

Securing London's future

Will London still be the largest global centre for commercial and specialty risk in 2022 and beyond?

The London Matters report highlighted a number of challenges the market faces particularly in reinsurance, emerging markets and diversity in an increasingly global and competitive insurance market. Questions remain around the speed and effectiveness of modernisation, “this latest intelligence confirms that things are not improving and we cannot afford to be complacent.”

Couple these fact based challenges with new rapidly developing technologies, changing client expectations and a risk adverse culture the key question remains: is there a burning platform and enough appetite to drive change?

Our expert panel will discuss:

  • Will Brexit impact the London Market and claims?
  • How do we attract the next generation of talent and leaders?
  • Where next for modernisation within the London Market and what is the role of claims?
  • What would a post digital London market be like to work in? Who would want to work in it?
  • Is technology really the answer to everything?
Simon Gaffney
Chief Data Officer
Willis Towers Watson

Ben Bolton
Founder & CEO
Gracechurch Consulting

Jasmine Shell
Marketing Executive & Digital Minds Think Tank Member
LMA

Steve Parry
Director of Claims, Europe and Eurasia & Africa
Chubb


17:30 Networking drinks reception


Interested in sponsorship? Submit your sponsorship enquiry here »
Or contact Phil Middleton, +44 (0)20 7631 0034, phil@the-insurance-network.co.uk

Attendees

Network & benchmark with over 200 industry experts

Join peers with job titles such as:

Claims Director
CIO
Chief Operating Officer
Head of Business Process Management
Executive Director
Head of Technology
Risk Manager
Head of Transformation

See the full list

Attorney
Chairman, Global Claims Executive
Chief Claim Officer – Global Lines Insurance
Chief Claims & Operations Officer
Chief Claims Officer
Chief Data Officer
Chief Executive
Chief Operating Officer
CIO
Claims & Compliance Director
Claims Adjuster - Financial Lines
Claims Broker
Claims Broker /Technician
Claims Director
Claims Manager
Claims Manager - Prop & Casualty (inc Medmal) , Liability & A&H
Claims Operations Manager
Claims Proposition & Change Manager
Client Liaison Manager, Lloyd's & London Market
Development Director
Director
Director - Technical & Special Risks
Director of Claims, Europe and Eurasia & Africa
Director of Data, Analytics and Pricing
Director, Head of Market Services
Division Claims Manager EMEA/Asia Pacific
Divisional Director
Divisional Manager
Executive Director
Executive Director CPC Claims
Executive Director FINEX Claims
FAS Global Leader UK
Founder
Global Cyber, Privacy and Technology Underwriter
Global Speciality Markets Director
Global Specialty Markets Client Director
Great Lakes Facilitated Claims
Group CIO
Group Claims Director
Group Claims Operations - Service Delivery Manager
Head of Business Process Management
Head of Change Management
Head of Claims
Head of Claims - Interim
Head of Claims & Delegated Underwriting Management
Head of Claims & Global Specialty Claims
Head of Claims and Compliance
Head of Claims Controlling and UKPL Claims
Head of Claims Management
Head of Claims Operations
Head of Global Risks Claims
Head of Insurance
Head of International Claims Operations
Head of IT Strategy, Innovation and Architecture
Head of Operations
Head of Operations (Claims and Outward Reinsurance)
Head of Process and Operational Improvement
Head of Reinsurance & Legacy Claims
Head of Strategy & Operations - Global Recovery Services
Head of Technology
Head of Transformation
Head of UK P&C Claims
Insurable Risk Manager
Insurance Broker
Insurance Manager
IT Development Manager
London Head of Business Solutions Claims
Manager, Claims and Delegated Authority Operations
Managing Director
Managing Director, UK & Europe
Marketing Executive & Digital Minds Think Tank Member
Member
MI & Operations Associate
Partner
President
Project Manager
Regional Manager
Relationship Director
Senior Claims Manager
Senior Claims Operations
Senior Claims Technician
Support Services Director
Trainee Claims Broker/Technician
UK Chief Operating Officer
Underwriting Manager
Vice President Global Markets
Vice President of Operations
Volume Claims Team Manager

From companies such as:

Hiscox
CNA Hardy
Chubb
Lloyd's of London
Willis Re
XL Catlin
London Market Association
AIG Europe

See the full list

Acumen Advisory
AIG Europe Limited
Airmic
Allianz Insurance Plc
Alwen Hough Johnson Ltd
Ambant
Amber Heights Consulting
Aon
Aon Benfield Group Ltd.
Applied Claims Group
Asta Capital Ltd
Atrium Underwriting Group Ltd
AXIS Capital Holdings Limited
Beazley Group Plc
Bennett, Bricklin & Saltzburg LLC
Berkley Re UK Limited
Berkshire Hathaway Group
Besso Limited
BMS Group
Brit Insurance
Capita Insurance Services
Charles Taylor Adjusting
Chaucer Syndicates Limited
Chubb
CNA Hardy
Crawford & Company
Cunningham Lindsey
DTW 1991
Echelon Claims Consultants
Endeavour Insurance Services Limited
Fidelis
FM Global
Generali UK
Global Aerospace
Hiscox
Home & Legacy Insurance Services Ltd
Integro Insurance Brokers Ltd
Inter Hannover
International Underwriting Association of London
JLT Specialty Limited
Liberty Syndicate Management
Lloyd's Market Association
Lloyd's of London
Lockton Companies International
London Market Group
Markel International
McLarens
MS Amlin
Munich Reinsurance Company
Navigators Group Inc
Novae Group
Perez & Morris LLC
Probitas Syndicate 1492
Regis Mutual Management Limited
RenaissanceRe Syndicate Management Limited
Reynolds Porter Chamberlain LLP
SCOR UK Company Limited
Sompo Canopius
Starr Underwriting Agents Ltd.
StarStone Insurance Holdings Ltd
Tesco Plc
Tideway
Tokio Marine Kiln
Triumphant Business Solutions
Vericlaim UK
White Oak Underwriting Agency
Willis Re
Willis Towers Watson
XL Catlin Ltd
Zurich Insurance

Venue

etc. Fenchurch Place, 43/44 Crutched Friars, London, EC3N 2AE
Tel: 020 3735 2700
Visit venue website

Please note: Crutched Friars is our own allocated entrance to etc. Fenchurch Place to enable easy access to the conference. There is another entrance on Fenchurch Place although it's not as convenient.


Where we are

  • Closest tube stations - Tower Hill, Aldgate
  • Closest rail stations - Fenchurch Street, Liverpool Street, London Bridge

London Market Claims through the years

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