Strategic Claims 2018 - The Insurance Network

Strategic Claims 2018

Delivering the strategic value of claims to drive up retention, increase profitability and drive competitive advantage

20th March 2018 |   Fenchurch Street, London

Now in its 9th year, Strategic Claims is a one day conference focusing on the strategic value claims brings to an organisation and its customers. The event targets General Insurance only, with breakouts covering the key issues in motor, home / household as well as commercial claims in the SME and mid-markets (up to large commercial, but not Lloyd’s / London markets). The plenary sessions cover claims strategy and claims operations (as well as some of the breakouts intended for ‘non business line specific Claims Directors’)

Breakout topics in 2017 included:

  • Creating a customer focused claims culture
  • Transforming the motor claims experience
  • Developing a customer centric home claims service
  • Claims innovation
  • Delivering an efficient and effective claims operating model
  • Increasing costs of the motor supply chain
  • Core claims systems
  • Driving up commercial claims service levels

Interested in sponsorship?

Submit your sponsorship enquiry here »
Or contact Phil Middleton, +44 (0)20 7631 0034,


Terms & conditions
By registering to this event you are entering into an agreement with Middleton Burgess Limited and bound by the terms and conditions of registration. Cancellation: If you are unable to attend this event for any reason and you wish to cancel your booking you must you must notify us in writing. Cancellations received before 27/02/2018 will be entitled to a 50% refund of the registration fee paid. Cancellations received after 27/02/2018 will not be refunded.

You may transfer your place to a colleague at any time however they must be of a suitable seniority level. It may be necessary beyond the control of Middleton Burgess Limited to alter the content and timing of the programme or the location of any event. In the case of event cancellation by Middleton Burgess Limited, liability is limited to transfer this booking to a similar event to be held within the next 12 months. Should Middleton Burgess Limited be unable to provide a similar event a full refund will be applicable.

Who you'll be joining

SCC delegate breakdown



etc. Fenchurch Place
43/44 Crutched Friars

Tel: 020 3735 2700

Please note: Crutched Friars is our own allocated entrance to etc. Fenchurch Place to enable easy access to the conference. There is another entrance on Fenchurch Place although it's not as convenient.

How to get there?

By Tube

» Tower Hill
» Aldgate

By Rail

» Fenchurch Street
» Liverpool Street
» London Bridge

Fenchurch Street is the nearest station.

Car Parking

» Local car park nearby

Interested in sponsorship?

Submit your sponsorship enquiry here »
Or contact Phil Middleton, +44 (0)20 7631 0034,

Strategic Claims through the years

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