TINtech 2017 - The Insurance Network

TINtech 2017

The UK’s leading technology strategy conference
Over 35 expert speakers | 17 interactive sessions | Join over 350 delegates
15th June 2017 | London 

Ensure your digital technology strategy delivers

TINtech is the technology strategy event focused on HOW to enable effective business processes, deliver operational efficiencies and drive customer focused innovation across your organisation.

As digital technologies continue to pervade and underpin every aspect of insurance it’s never been more critical to devise and implement an effective technology strategy – the key challenge is bringing IT and the business together to deliver successful change.

Attend the sector’s leading technology strategy event to discover how technology supports and enables effective business processes, drives up customer value and creates sustainable competitive advantage. Benchmark your strategy with your peers’ and come away with key insights into how new technologies will strategically impact the insurance industry.

Join over 350 industry peers to:

  • Discover the art of aligning people, processes and technology to deliver successful digital transformation
  • Overcome the operational and tech challenges to enable innovation and deliver a customer focused strategy
  • Leverage the power of AI, machine learning, connected devices, Blockchain, robotics and other new technologies within your business
  • Grasp the opportunities as digital reinvents insurance distribution, claims and communications over the next 5 years
  • Ensure you’re ready to meet changing customer expectations as new technologies create new industries and new insurance markets

Register today

First 100 places just £299 + VAT

Book 2 places, get the 3rd free

  BOOK NOW

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Over 35 speakers including:

PROGRAMME
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08:00 Registration & Coffee

09:00 Keynote presentations

“Digital isn’t just a channel, it’s a state of mind”
Creating a digital-centric business

  • Enabling a digital culture to effectively overcome business challenges
  • Developing a top down and bottom up approach to enable this culture change
  • Driving innovation to rethink and reshape insurance in response to digital change
  • The impact of future tech such as IoT, AI and machine learning on industry dynamics
  • Who will be the winners in the new insurance landscape?

Stuart Booth WEB
Stuart Booth
Director of Digital
RSA Insurance

Transforming operations to deliver the customer focused business strategy

  • An overview of a wholesale systems replacement and business transformation
  • Overcoming the practical challenges of delivering the IT transformation to enable a better customer experience
  • Developing and supporting our customer obsessed culture
  • How will the InsurTech revolution impact insurance?
  • Staying ahead in an environment of rapid technology development

Juan-de-Castro-10-14
Juan de Castro
Chief Operating Officer
Hiscox


10:45 Morning coffee


11.15 STREAMS
Delegates select one of the following streamed sessions. Each session features a case study presentations and will be followed by round table discussion allowing you to benchmark with your peers.

Stream 1 – Personal lines

Leading digital transformation to meet changing customer expectations

JonMansley
Jonathan Mansley
Head of Digital Strategy and Propositions
LV=

CASE STUDY: ‘Forget the devices, technology and data’ – effectively evaluating new technologies

Leigh-Calton-Ageas
Leigh Calton
Head of Research and Development
Ageas UK

View session details:

Leading digital transformation to meet changing customer expectations

  • Successfully responding to changing distribution dynamics
  • Devising customer journeys that are both personal and scalable
  • The role of future technology such as AI to deliver faster, more accurate outcomes for customers
  • The implications of IoT to transform the role of traditional insurance from a passive relationship to an active one

CASE STUDY: ‘Forget the devices, technology and data’ – effectively evaluating new technologies

  • Developing a successful business rational to assess the range of InsurTech developments
  • Don’t think what your customer might want…know!
  • Using design thinking to develop new propositions that deliver customer value
  • Assessing the impact of IoT, Blockchain and virtual reality for insurance


Followed by round table discussion & feedback

Stream 1 sponsored by:

tibco new logo

Stream 2 – Commercial lines

Effectively responding to the changing SME insurance landscape

Ed-Bradshaw-50x70
Ed Bradshaw
Former Group Director of Strategy, Innovation and M&A
AXA UK

CASE STUDY: How digital is reinventing small and medium commercial insurance distribution

Beatriz-Montoya50x70
Beatriz Montoya
Marketing Channels Director
Simply Business

View session details:

Effectively responding to the changing SME insurance landscape

  • Responding to rapidly shifting customer expectations
  • The implications for the operating and business models of insurers, intermediaries, partners and suppliers
  • Increasing speed to market and effectively pricing in a digital world
  • Skills and capabilities needed to win in the future SME market

CASE STUDY: How digital is reinventing small and medium commercial insurance distribution

  • Augmenting traditional data to better understand customers and enhance underwriting
  • Enabling self-service to enhance the customer experience and drive efficiencies
  • The role of AI and machine learning to facilitate these advances
  • Making access to advanced analytics and ‘deep learning’ more cost effective and feasible


Followed by round table discussion & feedback

Stream 2 sponsored by:

endava-web

Stream 3 – Lloyd’s & London markets

Driving change and adoption within the London market: enabling modernisation through TOM

Adrian-Thornycroft
Adrian Thornycroft
TOM Programme Director
Lloyd’s

Overcoming the practical challenges of delivering market wide transformational change

james-livett-linkedin
James Livett
Associate Director
LIIBA
Martyn-Scripps
Martyn Scripps
London Market Modernisation Lead
XL Catlin

View session details:

Driving change and adoption within the London market: enabling modernisation through TOM

  • TOM progress, KPI’s and future objectives
  • Speeding up change and adoption of the core initiatives
  • Is CSRP the approach in an agile, digital world?
  • Enabling innovation to find efficiencies and new ways of working
  • Developing the skills and competencies for the next generation of leaders

Overcoming the practical challenges of delivering market wide transformational change

Our expert panelists will respond to Adrian’s presentation and establish the questions to be covered during the round table discussions.


Followed by round table discussion & feedback

Stream 3 sponsored by:
VirtusaPolarisLogoColor

Stream 4 – Delivering digital transformation

CASE STUDY: Successfully delivering digital innovation and agile organisational change

serge-taborin--Aviva
Serge Taborin
Global Digital Innovation Director
Aviva

View session details:

CASE STUDY: Successfully delivering digital innovation and agile organisational change

  • Creating an agile and innovative culture
  • Transforming people process and technology around digital thinking
  • Ensuring innovations are successfully transferred into BAU
  • Key criteria for delivering successful organisational change


Followed by round table discussion & feedback

Stream 4 sponsored by:

SAPIENS-web

Stream 5 – Leveraging new technologies

CASE STUDY: Leveraging strong existing brands to expand customer offerings through connected homes

Sudeep-Maitra-photo
Sudeep Maitra
Director of Strategy and Development
Centrica Connected Home

CASE STUDY: The practical applications of AI in insurance

matthias-heuberger-linkedin
Matthias Heuberger
Head of Process and Value Chain Digitisation
Zurich Insurance

View session details:

CASE STUDY: Leveraging strong existing brands to expand customer offerings through connected homes

  • Defining the opportunity size of connected homes
  • What are the most useful products and services that can be delivered?
  • Investing £500m to build the capacity and capability to deliver these services
  • How will connected homes impact the insurance markets?

CASE STUDY: The practical applications of AI in insurance

  • The art of the possible and what is available now
  • How is AI being used to improve customer service and operational efficiency?
  • Using AI in complex, language based reports to make claims decisions
  • The future challenges for successfully implementing AI in insurance operations


Followed by round table discussion & feedback


13:00 Lunch in the exhibition room


14:00 PANEL DISCUSSIONS
Delegates select one of the following five panel discussions, each featuring brief presentations followed by audience Q&A.

Panel 1 – Enabling innovation & harnessing disruption
Speeding up innovation and product development

Jimmy-Williams50x70
Jimmy Williams
CEO
Urban Jungle

Pankaj-Kane
Pankaj Kane
Head of Digital Systems
Prudential Assurance

View session details:


The investment in InsurTech, innovation hubs and garages shows no sign of abating – but how do you ensure your investment delivers a return?

This panel discussion will explore:

  • Creating the right cultural conditions for innovation
  • What can we learn from the start up, lean mentality to speed up innovation?
  • What InsurTech developments are making a tangible difference to insurers’ bottom lines?
  • Is it really a case of “disrupt or be disrupted”?

  • Followed by round table discussion & Q&A

Panel 1 sponsored by:

Outsystems

Panel 2 – Transforming operations & policy administration
Successful operational transformation

chris-atkinson-zurich
Chris Atkinson
Head of Innovation & Partnership Development
Zurich

LuluOLearyweb
Lulu O’Leary
Strategic Transformation Director
AIG

Sam-smithson-biggs50x70
Sam Smithson-Biggs
UKGI Transformation Director
Aviva

View session details:


Transforming core systems is still the key focus for many organisations’ capital expenditure.
This panel will explore how you deliver a successful transformation initiative in a fast paced digital environment

Topics to be covered include:

  • Transforming legacy to become more customer focused rather than product centric
  • Delivering ‘Insurance as a Service': the next inevitable step or temporary fad?
  • Using design thinking to challenge traditional processes and systems – and the tech to support them
  • Overcoming operational challenges and avoiding common pitfalls

Followed by round table discussion & Q&A

Panel 2 sponsored by:

mphasis-web

Panel 3 – Robotic process automation
Robotics, AI and machine learning

Alan-Hickman-web
Alan Hickman
Head of Self-Service Operations
LV=

steve-tait-web-2
Steve Tait
Head of Claims Automation
RSA

Alison-Sergeant
Alison Sergeant
VP Global IT Services and Operations
Renaissance Re

View session details:


Robotics and AI are set to play a major role in the development of all industries including insurance over the next 10 years.
Our expert panelists will explore how robotic process automation can be used now and the advancement towards AI solutions.

Topics to be covered include:

  • How robotic process automation can overcome complex legacy challenges in underwriting and claims
  • Overcoming the tension between cold analytics and delivering an empathetic insurance service
  • Where has RPA made the biggest impact in terms of improved customer service and efficiency?
  • The next steps for RPA – can AI and machine learning enable effective robo advisers?
  • The organisational and cultural considerations of AI driven change

Followed by round table discussion & Q&A

Panel 3 sponsored by:

KOFAX

Panel 4 – Transforming the customer experience
New tech and applications to engage customers and transform the customer journey

Mark-Evans
Mark Evans
Marketing Director
Direct Line Group

Heather-Smith-Aviva
Heather Smith
Digital Transformation Director
LV=

View session details:


We are at the start of the digitalisation of everything – the question is how will insurance respond to meet changing customer expectations?

Topics to be covered include:

  • How is technology changing customer expectations?
  • How can we use digital tech to meet these expectations and enhance insurer-customer interactions?
  • Enabling customer self-service
  • Delivering a good customer journey through multiple channels
  • How will the future technologies like IoT, wearables, connected devices etc impact the customer experience?

Followed by round table discussion & Q&A

Panel 4 sponsored by:

Sefas

Panel 5 – Advanced Analytics
Overcoming the data challenges to enable advanced analytics

Jake-kennard---bristol-university
Dr Jake Kennard
Centre of Nanoscience & Quantum Information
Bristol University

paulmiddle
Paul Middle
Global Telematics Partnering Director
RSA Insurance

View session details:


Data lies at the heart of successful decision making that enable better customer outcomes and improves business performance. But as data and computing power increases, how do you leverage the opportunities they present?

Topics to be covered include:

  • How will the explosion in computing power transform what can be achieved through data?
  • Leveraging data to deliver better customer outcomes through AI & machine learning
  • Developing an IT infrastructure and operating model that can both harness analytics and secure your data
  • Moving from risk mitigation to risk prevention through advanced analytics

Followed by round table discussion & Q&A

Panel 5 sponsored by:

app-orchid-web


15:00 Coffee in the exhibition room


15:20 WORKSHOPS
Delegates select one of the following workshops. Each session will be followed by round table discussion allowing you to benchmark with your peers.

Workshop 1 – Next generation claims technology

Meeting customer expectations at ‘the moment of truth’
Successfully transforming claims to meet digital customer expectations, improve efficiency and drive up retention

Ibi-Moghraby---Allianz
Ibi Moghraby
Head of Claims Strategy & Customer Experience
Allianz

View session details:

  • Thinking about claims processes and technology through a customer focused lens
  • Key criteria for successful strategic change management in claims
  • Leveraging new technologies to improve the customer experience
  • Developing new business processes and overcoming cultural inertia when adopting new technology


Followed by round table discussion & Q&A

Workshop 1
sponsored by:

Hubio_web

Workshop 2 – Enabling on-demand cloud services

Reducing the total cost of ownership through cloud technologies
Using cloud services to deliver efficiencies and improve service

View session details:

  • Building the business case for cloud through ‘total cost of ownership’
  • Successfully implementing cloud technologies to reduce costs & improve efficiencies
  • Opportunities in risk modelling, underwriting and claims service
  • Driving up underwriting performance through the use of real time data


Followed by round table discussion & Q&A

Workshop 2
sponsored by:

Duck-Creek-2016

Workshop 3 – Modernising core systems

Successful change management
Overcoming the people, process and technology challenges of modernizing core systems

Declan-Martin
Declan Martin
Head of IS
Dentists Provident Society

Dave-Partington
David Partington
AEL Personal Insurance Operations Lead (EMEA)
AIG

View session details:

  • Dealing with legacy systems that are a barrier to achieving the digital enterprise
  • Understanding the strategic business objectives and aligning them with the technology strategy
  • Delivering the infrastructure to enable global client services
  • Overcoming the practical challenges of untangling the legacy spaghetti


Followed by round table discussion & Q&A

Workshop 3
sponsored by:

OnBase-web

Workshop 4 – Achieving digital customer engagement

Overcoming organisational challenges
Leveraging digital to drive up engagement to enable growth and improve retention

View session details:

  • How is technology changing customer expectations and creating opportunities for insurers and brokers?
  • Getting the basics right in delivering a good customer journey through multiple channels
  • Aligning people, process and technology
  • Leveraging data and analytics to drive up engagement


Followed by round table discussion & Q&A

Workshop 4
sponsored by:

Guidewire_2015

Workshop 5 – Blockchain

CASE STUDY – The B3i project: the practicalities of using Blockchain within insurance

paulmeeusen
Paul Meeusen
Finance Services Director
Swiss Re

Greg-Crow
Greg Crow
Group Head of Architecture
XL Catlin

View session details:

  • Overview of B3i – the potential for Blockchain to become a shared platform for exchanging contracts
  • Results from the B3i proof of concept
  • What are the current technology limitations and how will they be overcome?
  • The next steps for insurance Blockchain development


Followed by round table discussion & Q&A

16:30 Closing session

AI & Machine Learning
Is it the end of the world as we know it?

AI and machine learning is set to transform the world we live in. In recent years advances in AI have transformed image and speech recognition, enabled language translation and seen the successful development of niche advertising through 1 to 1 programmatic marketing at scale.
The old Grandmasters of Chess and Go look on as the machines take over!
With predictions of mass automation driving the loss of manual and skilled jobs, this session will explore how this tech will impact insurance, ask what the time scales are and discuss how organisations should respond.

  • With a 98.9% probability that insurance underwriters will be replaced by robots, is it a good time to be a restaurateur in Lime street?
  • Given the lack of trust in the industry, are robo-advice platforms a viable way to win back customers who perceive AI as more impartial and analytical than humans?
  • As AI accelerates the transition from paying indemnity from loss to a risk prevention environment what are the options open to insurers & brokers to add value?

gordon-henderson
Gordon Henderson
Marketing, Digital and Innovation Director
AXA UK

Register today

Limited offer: just £299 + VAT

BOOK NOW

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17:15 Networking drinks reception



To find out about the sponsorship options available please:
Submit your sponsorship enquiry here »
Or contact Phil Middleton, +44 (0)20 7631 0034, phil@the-insurance-network.co.uk

Register
If you are unable to view the registration form please call us on 020 7079 0270 & a member of the team will gladly assist you with your booking.

By registering to this event you are entering into an agreement with Middleton Burgess Limited and bound by the terms and conditions of registration.
Cancellation: If you are unable to attend this event for any reason and you wish to cancel your booking you must you must notify us in writing. Cancellations received before 20/05/2017 will be entitled to a 50% refund of the registration fee paid. Cancellations received after 20/05/2017 will not be refunded. You may transfer your place to a colleague at any time however they must be of a suitable seniority level.
It may be necessary beyond the control of Middleton Burgess Limited to alter the content and timing of the programme or the location of any event. In the case of event cancellation by Middleton Burgess Limited, liability is limited to transfer this booking to a similar event to be held within the next 12 months. Should Middleton Burgess Limited be unable to provide a similar event a full refund will be applicable.

Attendees

TINtech attracts over 300 senior executives every year

See who's already registered

TOM Programme Director, Lloyd’s of London
Head of Dynamic Underwriting and Pricing, AXA Insurance Plc
BI Specialist, CNA Hardy
Head of Consumer Distribution, Zurich Insurance
Digital Marketing Manager, Jelf Group
Commercial E-trade Manager, LV=
Head of IS, Dentists’ Provident Society Ltd
Director of Commercial Intermediary, AXA Insurance Plc
CTO, Hiscox
Application Fraud Consultant , Direct Line Group
Digital Transformation Director , LV=
Head of Claims Strategy and Customer Experience, Allianz Insurance Plc
Principal Analyst – Motor Risk Modelling , Direct Line Group
Associate Director, LIIBA
IT Service Delivery Manager, Endsleigh Insurance Services Ltd
Head of Digital Strategy and Propositions, LV=
Chief Operating Officer, Hiscox
Head of Change & IT, Aviva Plc
Head of Strategic Futures, Ageas Insurance Limited
Member, Digital Minds Think Tank
Head of Research & Development, Ageas Insurance Limited
Strategic Transformation Director, AIG Europe Limited
Marketing Director, Direct Line Group
Programme Manager, QBE European Operations
Head of Consultancy, Armour Risk Management Ltd
Head of Process and Value Chain Digitization , Zurich Insurance
Head of Data Management, W/R/B Underwriting
Business Analyst, Liberty Specialty Markets
Head of Digital Systems, Prudential Plc
Global Partnering Director, RSA Insurance Group Plc
Development Team Manager, Endsleigh Insurance Services Ltd
Head of Package Pricing, Zurich Insurance
Business Analyst, Berkley Offshore Underwriting Managers UK, Ltd
UKGI Transformation Director, Aviva Plc
Global Digital Innovation Director, Aviva Plc
Business Development Director, Charles Taylor Plc
Director of Digital, RSA Insurance Group Plc
Director of Strategy and Development, Centrica plc

See below the breakdown of delegates that have attended TINtech in the past 6 years.

TINtech attendee breakdown

The ‘other’ category consists of Broking, Commercial, Compliance & Distribution Directors.

Session sponsors:

Guidewire_2015SAPIENS-webHubio_webtibco new logoKOFAXSefasDuck-Creek-2016outsystemsapp-orchid-webendava-webOnBase-webVirtusaPolarisLogoColormphasis-web

Exhibitors:
M-Files-webSequel_150_NWfadata-logoInRule_webWebsure-webCapital_Law-webinscale_webVlocity 2016RDTwebmay2015OneShield-LogoSSP-webWEX LOGO 186C with TMMoore Stevens logo

Supported by:

ACORD_web
CII-2685-logo-18mm

To find out about the sponsorship options available please:
Submit your sponsorship enquiry here »
Or contact Phil Middleton, +44 (0)20 7631 0034, phil@the-insurance-network.co.uk

Register today

First 100 places just £299 + VAT


TINtech through the years