Technology led change is disrupting the competitive landscape, forcing London market companies to ask fundamental questions about the sustainability of their business and operating models. The winners will be those that have the ability and agility to profit from the huge shifts already taking place across the value chain – and anticipate the next wave of change. Those that do nothing will lose market share and profitability.
The conference agenda has been developed to combine strategic perspectives from industry thought leaders with cutting edge practical case studies in a format designed to generate discussion, debate and benchmarking.
08:00 Registration & Coffee
10:45 Coffee and networking
CASE STUDY: Transforming claims to improve service levels and deliver strategic value across the business
CASE STUDY: Harnessing new technology to deliver a claims service which exceeds client expectations
Will the new TOM meet future market challenges and deliver more efficient practices?
Driving forward the TOM – overcoming the practical challenges to ensure success
Using data and advanced analytics to transform client services
Creating more efficient operations and better decision making through analytics
13:00 Lunch in the Exhibition room
The vision may have been agreed but will the practical challenges be overcome? This panel will explore where the tensions lie and the approaches that will drive through progress
Topics to be covered include:
The key question facing directors is whether innovation and change will come from within the industry or be forced upon it by digitally enabled new entrants targeting the most under-innovated areas
This panel discussion explores the opportunities and threats of both scenarios, including:
Despite much progress, inefficient processes, duplication and outdated legacy are still adding costs within many companies. This panel will explore how to overcome the practical challenges of tackling these inefficiencies and the role of technology in improving operational performance.
Topics to be covered include:
15:00 Coffee in the Exhibition room
Successfully transforming technology, people and processes to meet changing client expectations
Implementing ECF Write-Back to improve efficiency and claims flexibility
Successfully investing in core systems to enable growth, and improve operations and enhance risk management
Changing client expectations mean that both brokers and underwriters must rethink the service they deliver – and how they deliver it – to ensure they are adding maximum value. Our panelists will discuss the drivers for change and how they are impacting their businesses.
Topics to be discussed include:
17:30 Networking drinks reception
An IT professional with 30 years experience in Infrastructure, Project and IT Services management and delivery. Alison is an organized self starter who believes that excellent communication at all levels and through all channels is the key to a successful service. She is currently responsible for delivering IT Infrastructure services at Renaissance Reinsurance.
Over the last 30 years Alison has learned that a good manager maintains focus on their staff well being, aspirations and development as well as the business needs and requirements.
A Determined, focused and dedicated individual who has a proven track record in a wide variety of senior IT management positions within the Logistics & Software industry
Excellent communication skills, dealing with senior board level directors across multiple market sectors globally. Results orientated and cost/profit-focused, an astute achiever with an exceptional record in all areas of IT, supported by a sound operational background in logistics.
Global experience having worked throughout North / Latin America, Europe and Asia with
Specialties:Strategic Direction, M&A, Intercultural Awareness, Transformation and Change Management, Large Scale Implementations
Denise Garland is Group Chief Operating Officer at Tokio Marine Kiln. She joined Kiln as Chief Operating Officer in 2012.
A Chartered Financial Analyst and qualified accountant, she has held a variety of senior finance and operational roles over the past 15 years. Denise began her career as an accountant at Ernst & Young.
In 2002, she joined Willis Group as Financial Controller for marine business and went on to become the Executive Director of Integrations in UK & Ireland, where she successfully integrated several broking firms into the Group, each within 100 day targets.
In 2006, she joined Man Group where she rebuilt their foreign exchange hedging system which traded around $60 billion each year, and helped to save the business $10 million in annual costs.
She moved to Zurich to run the company’s securities dealer and market maker, before returning to London as COO of product and client operations in 2010.
Over 30 years of insurance experience with Aon and other Insurance Brokers in London and Global Markets.
Specialising in all forms of Property broking and placement for UK and Multi-National risks ranging from conventional to non-conventional programmes. Previous history in International wholesale and specialist lines from PI to Fine Art.
Expert knowledge of the London/Global Property market and its capabilities to integrate with multi class and multi -year arrangements.
Operational responsibilities running national retail broking teams and usage of online broking solutions.
Giles Baxter joined Arthur J Gallagher as International CIO in early 2014 where he is tasked with delivering the Technology response to the joint challenges of high acquisitive growth coupled with the impact of the digital insurance agenda. Prior to Arthur J Gallagher Giles spent 8 years at RSA in a number of roles, IT & Change Director for UK & Western Europe, IT & Operations Director for Middle East and Asia and Emerging Markets CIO. Prior to that Giles was an early member of the Acturis Team and Accenture Insurance Practice.
For over 31 years in the London Insurance market, Justin has held both Underwriting and IT roles. He started his career at RJ Kiln before joining Beazley in 1986. After 14 year there he went on to spend 5 years as an e-Commerce consultant with Wildnet developing trading platforms before returning to Lloyd’s with Atrium in 2006 where he is now CIO.
He is passionate about modernising inefficient processes and systems, and is actively involved in driving forward not only projects within Atrium, but also on the broader stage in the London Market, and represents Atrium on a host of Market Committees including the LM TOM.
Lance Grant was appointed Senior Vice President, Operations and IT for the ACE European Group in April 2008. In his role he is responsible for the group’s Operational Performance, Processes, Delivery, Facilities and Procurement together with all aspects of Information and Technology.
Lance has extensive Insurance and Reinsurance Operational experience, starting his career at Alexander Howdens in 1983 within Marine Reinsurance Claims. He was heavily involved in the Operational Restructure within Aon M&E Reinsurance following their acquisition of Alexander Howden. He then supported the formation of Reinsurance Operations at Aon before being asked to run the Claims Division of Client Operation covering the Insurance and Reinsurance Companies.
From 2005 Lance was part of the team that first developed the Aon Client Operations Offshore programme. Following his leadership on the development of a Claims Operating Model, Aon was able to offer for the outsourcing of its segregated claims process. Lance was part of the vendor selection process that saw the ground breaking broking deal where Xchanging secured the contract to service the back office of Aon. Lance moved over to Xchanging supporting this integration for 18 months, continuing the growth of the broking offshore model.
In 2007 Lance completed the General Management Programme at Harvard Business School in the US, this is a highly intensive senior management programme which gives him additional expertise for his role at ACE.
Malcolm Beane has been working as an advisor with the Lloyds Market Association since June 2012 focused on the Central Services Refresh Project and Improving the London insurance markets Service management capability. Immediately prior to this, Malcolm was Chief Operations Officer of Brit Insurance Limited. Hi is also a Non-Executive Director at Hamilton Underwriting Ltd.
Other roles include 8 years at XLCapital, where most recently he was Chief Processing Officer. He joined XL Capital in 2001 from JP Morgan after 22 years where he held posts in Finance, Internal Audit, Operations, Trading, and Corporate Finance. He has also worked in Italy, the Channel Islands and the USA.
Malcolm is a qualified accountant and fellow of the Chartered Institute of Personnel and Development.
During Mark’s career in IT he has predominantly worked in the insurance sector. Mark has worked for CNA, Hiscox and XL.
Mark is responsible for all aspects of IT at PoolRe. From office infrastructure through to the specific systems used by the company.
Mike East joined QBE in April 2015 as Claims Technical Director. Mike is responsible for Large Loss and Major Bodily Injury Claims across Retail and International Markets, including the management of claims arising from mainland Europe, Dubai and Canadian operations. He also has responsibility for technical claims governance, counter-fraud activities and managing QBE’s outsourced claims services, including Third Party Adjusters.
Mike, who has over 20 years’ experience in the insurance claims environment, joined QBE from Canopius where he was Head of Claims since 2006. He has a proven track record of managing high value and complex claims, as well as implementing successful claims strategies.
Peter Mungeam has over 35 years of experience in the Reinsurance Industry. He has extensive knowledge of operations, technical and client services. He joined Greig Fester in 1993, leading the Japanese Technical Team. During his time at Benfield, he became involved in a number of key market initiatives, successfully implementing two-way electronic trading with the G6. Peter has led Aon Benfields Operations and Client Servicing Teams in Asia as well as the Aon Benfield e-Commerce team. In 2014 Peter chaired “Ruschlikon Asia Pacific”, helping ACORD successfully establish Electronic Accounting and Settlement in that region. In 2015 Peter joined the Market Reform Strategy Group (MRSG) working closely with LIIBA and other Market Associations. Peter was invited to become a member of the London Market Target Operating Model (TOM) Steering Group in 2015 representing brokers interests. Peter is a strong supporter of Electronic Placement, CSRP and the TOM initiatives, which are helping shape the future of the London Market.
Prior to joining Amlin in 2009, Piyush spent 18 years at Accenture, a technology management consulting firm. During his time at Accenture he was in the Insurance division for 15 years and worked on business and IT change programmes at RSA, QBE and Aon amongst others. In 2014 he became the Chief Operations Officer (COO). Piyush is now responsible for the Amlin Operations function covering IT, Business Change, Operational strategy and Facilities.
Rod joined the group in 2009, shortly thereafter becoming Head of Global Aerospace and successfully established this as new class of business for the syndicate.
He has over 30 years of underwriting experience and rose to chair the Lloyd’s Market Association Aviation committee. In his underwriting career he gained first-hand knowledge of the operational pressures and frustrations that underwriters have to face, and also experienced the market’s failed attempts at operational reform and the impact these had on the ‘front line’ of underwriting.
He took his current role in January 2012 determined to have a positive impact on those frustrations.
After leaving Cambridge with a law degree Robin qualified as a solicitor and soon after joined Lowndes Lambert to form their legal department. During his time there the company completed an MBO, flotation and eventually merged with CE Heath. From 1997 Robin was also MD of their overseas investments.
He left in 2000 to co-found RI3K. In the role of COO he had overall responsibility for the design of the technology and for the key customer relationships. When the business was purchased by Qatarlyst in 2010 Robin assumed responsibility for running the London office. He left following the acquisition of Qatarlyst by EBIX in 2013. He is now working as an independent adviser specialising in the development and marketing of innovative technologies and services in the London and UK retail insurance markets
Shirine Khoury-Haq joined Lloyd’s in July 2014 as Director of Operations, with responsibility for market operations, information technology and property services.
Shirine joins Lloyd’s from Catlin, where she was Group Head of Operations and UK Chief Operating Officer. Prior to this, Shirine was an Associate Partner at IBM, specialising in large systems and business transformation projects as well as post merger/acquisition integration. Shirine also had responsibility for Finance and Operations for several regions while employed at McDonald’s Corporation.
Shirine holds an MBA from Ohio State University and is a US Certified Public Accountant.
Simon is the Chief Data Officer of Willis Group, where he is responsible for the Group’s data strategy.
He was previously Chief Operating Officer of Global Businesses, and has served Willis in a number of corporate roles including Director of Corporate Development, Chief of Staff and Managing Director since joining the Group in 2000.
Simon represents Willis at various insurance industry forums and is a Director on The Message Exchange (TMEL) Board and Placing Platform Limited.
Simon was educated at St Andrews and is a fellow of the Royal Geographical Society.
Below is a profile of attendees already registered for TINtech London Market 2016. These include:
Chief Information Officer, Shipowners’ Protection Ltd
COO RKH Speciality, RKH Group
Application Support Analyst, Charles Taylor Plc
CIO – International, Arthur J Gallagher (UK) Ltd
Non-Executive Director, Lloyd’s Market Association
COO Aon Broking, Aon
Head of Technology, Regis Mutual Management Limited (The Military Mutual)
SVP Global Operations, Acord
Chief Operating Officer, Tysers
Marketing Manager, Capital Capture
COO, UK Specialty, Canopius Group
Chief Claims Officer, Antares Underwriting Services Ltd.
Group Head of Insurance Claims, Aspen Insurance Ltd
Business Development Director, Cover.net
Team Leader, Atrium Underwriting Plc
Head of Claims Towergate Underwriting , Towergate Partnership Ltd
Head of Business Partnerships, XL Catlin Ltd
Chief Operating Officer & Partner, Lockton Companies International
Head of Operations, Antares Underwriting Services Ltd.
Chief Executive Officer, Ambant
Head of Underwriting Modelling, Amlin Plc
COO, Charles Taylor Plc
Global Head of Operations, Lloyd’s of London
Programme Director, International Underwriting Association of London
Claims Technical Director, QBE European Operations
Senior Executive, Claims, Lloyd’s Market Association
CIO, Atrium Underwriting Plc
Chief Operating Officer, Triton Global Ltd
Chief Data Officer, Willis Group Limited
Group COO, Tokio Marine Kiln
Commercial Director, Polarisoft
Global Architecture Director, Willis Group Limited
Chief Operating Officer, Aspen Re Ltd
Enterprise Architecture Manager, Tokio Marine Kiln
Chief Operating Officer, Talbot Underwriting Ltd
Senior Vice President, Operations and Technology, ACE European Group
Chief Information Officer, Novae Group
Head of IT, Lloyd’s Market Association
IT Manager, Antares Underwriting Services Ltd.
Service Delivery Manager, Shipowners’ Protection Ltd
IT Director, Claims Consortium Group Ltd
CIO, JLT Specialty Limited
Chief Operating Officer – UK, ANV
Managing Director, Web Connectivity
UK Marketing Manager, Peer1 Hosting
Business Analyst, The Channel Syndicate
CEO, Claims Consortium Group Ltd
Broking Director, Aon
Director of Information Technology, Markel Corporation
Enterprise Business Architect, Shipowners’ Protection Ltd
Director, Operations, Lloyd’s of London
Chief Operating Officer, Liberty Syndicate Management
Global Operations Director, Acord
AVP Programme Manager, RenaissanceRe Syndicate Management Limited
Architecture Manager, CNA Insurance Company Limited
Technology Innovation Adviser , Robin Merttens
Managing Director of Technical & Operational Practices , Willis Group Limited
COO Client Services, Aon Benfield Group Ltd.
Group Underwriting Aggregate Manager, Amlin Plc
ACORD Consultant, Acord
COO, Amlin Plc
IT Requirements & Data Manager, Inter Hannover
Head of IT, HDI – Gerling Industrial Insurance Co – UK Branch
Head of Marketing, Capita Insurance Services
Head of Sales, Sequel Business Solutions Limited
COO, Howden Insurance Brokers Limited
Claims Manager – Reinsurance, Liberty Specialty Markets
Head of Underwriting, Regis Mutual Management Limited (The Military Mutual)
Chief Operating Officer, Willis GB , Willis Group Limited
Director of Operations, Hiscox
Head of Sales and Marketing, Trace Group Plc
Executive Secretary, Lloyd’s Market Association
London Market Modernisation Lead, XL Catlin Ltd
AVP Global IT Services and Operations, RenaissanceRe Syndicate Management Limited
Business Systems Architect, Inter Hannover
Head of Business Change, ANV
Group Underwiting Exposure Manager, Amlin Plc
Chief Operating Officer, Specialty Practices , Marsh Ltd
Head of Operations, ANV
Head of Business Services, XL Catlin Ltd
Head of Operations, Apollo Underwriting Limited
Solution Architect, The Channel Syndicate
Director, Marketing, InRule Technology
COO RKH Reinsurance, RKH Group
IT Operations Manager, Manchester Underwriting Management Limited
With over four decades of experience in working with insurers globally, TCS delivers solutions and services to help insurers meet rising customer and agent expectations, address non-traditional competitors, manage low investment yields, and drive growth in emerging global markets.
TCS has built an unmatched track record in enabling insurers transform, enhance business agility, improve operational efficiencies and increase customer engagement, while ensuring regulatory compliance. 7 of the 10 world’s largest insurers and over a hundred insurers globally partner with TCS.
Our state-of-the-art innovation labs and global solution centers, and cutting edge solutions and
technologies set clients apart from their competitors. We leverage the combined expertise of our industry trained and certified (LOMA, LIMRA, CPCU and so on) consultants to support the entire value chain for Life, Annuities and Pensions, Property and Casualty, Health, Commercial and Reinsurance companies.
Capital Capture is a specialist provider of document centric business process automation and outsourcing solutions for both the London Market and Commercial Insurance sectors. Using our knowledge and experience gained in the industry over the last 17 years coupled with strong relationships with the world’s best of breed technology suppliers, Capital Capture is able to provide a range of inbound and outbound document automation and outsourcing solutions for the insurance sector including digital mailroom, policy onboarding and claims handling.
Our ongoing investment in development and training enables us to provide and implement innovative bespoke automation solutions covering all aspects of paper based and electronic document processing throughout the insurance industry and provide such solutions on premise, hosted, as a managed onsite service or outsource to one of our managed service centres.
Capital Capture has many high profile clients in the insurance sector such as; QBE, ACE, Catlin, Aon, LV= and Cardif Pinnacle all of whom have increased efficiency, improved compliance and enriched client relations through automation of paper and electronic documentation.
Capital Capture is committed to quality, environmental management and information and data security. As such we are accredited to ISO9001:2008, ISO14001:2004 and ISO27001:2013 British Standards.
QuanTemplate is a data management, analytics and visualisation platform designed specifically for the insurance industry by insurance practitioners. We provide a complete solution, from data warehousing through to dashboarding, sophisticated analytics and front-end reporting. Performance is highly optimised – a query on 50 million rows of data returns results in less than 1 second. The technology, which comes from high frequency statistical arbitrage trading in the hedge fund market, allows you to create and access bespoke high quality business intelligence on your own portfolio, as well as any third party data feeds, in a matter of seconds.
QuanTemplate gives you visibility on your aggregates as well as the power to interrogate down to the policy level, giving you total clarity on all exposures. Unlock the power of your data, and immediately impact your business.
Capita Commercial Insurance Services (CCIS) provides a wide range of services to clients across the breadth of the insurance industry, including Brokers, Insurers and Lloyd’s Managing Agents and Syndicates.
Whilst Digitalisation has brought about a seemingly endless array of options and ever-changing technology, it can be a real challenge to choose a path which will deliver what’s right for your customers, as well as for your budget and risk appetite.
We can help, by delivering a ‘best of breed’ technology that opens up legacy systems to reduce operating costs and improve the customer experience. Our analytics help identify fraudulent claims and assign and prioritise claims, and process automation capability “Robotics” cuts down on repeat data entry and human error, reducing overall case handling time.
For more information or to discuss your specific requirements, contact Danny.Maleary@capita.co.uk
Sequel are a leading insurance and reinsurance software specialists delivering powerful, reliable solutions across the market for over 20 years.
We are known for our industry expertise, professionalism, and track record for delivering successful transformation programmes on time and on budget.
Sequel is committed to becoming a clear technology champion based on the strong foundations of our Eclipse Underwriting & Broking solutions (which process over £5 billion of premiums annually), with new innovative products such as Sequel Claims and Sequel Impact (for Exposure Management).
Our customers are underwriters, brokers and MGAs within the Lloyd’s, companies and international insurance/reinsurance sector.
Polarisoft is your business technology partner, supplying technology solutions and services for business to manage process, people and financials.
With over 15 years’ experience of working with companies in the insurance sector, our consultants have the knowledge and experience to assist you in the challenge of bridging business and technology, enabling business process automation, and creating greater transparency of your costs.
We offer subject matter and technical consultancy, focused on Project & Portfolio Management, business process automation and other business and IT management fields,
software to provide high quality technical solutions,
and managed services focused on the Project Management Office.
The Lloyd’s Market Association (LMA) represents the interests of the Lloyd’s community, providing professional and technical support to our members. All managing and members’ agents at Lloyd’s are full members, who together manage a gross premium income of around £26 billion in 2015. Through the LMA, their interests are represented wherever decisions need to be made that affect the market.
The purpose of the LMA is to identify and resolve issues which are of particular interest to the Lloyd’s market. We work in partnership with the Corporation of Lloyd’s and other market-related associations to influence the course of future market initiatives.
You can find out more at www.lmalloyds.com
We are the leading ACORD Messaging Gateway provider in the London market and allow organisations to streamline processes by automating the electronic transfer of data and documents between brokers and carriers, thereby improving client service, increasing process efficiency and reducing cost.
Our client list includes over 90 insurance organisations: the majority of Lloyd’s Managing Agents, the world’s largest broking and carrier firms and we have live implementations in London, Bermuda, the US and Asia.
Cover.Net have been providing specialist insurance software to Lloyds syndicated agents and London Market clients for over 20 years.
Our tailored ISMIS solution allows for streamlining in the pre and post-bind submission processes, making interactions with brokers seamless; the system produces management information for all levels and ensures that audit and regulatory compliance are built into our clients’ processes.
Our integrated Claims module provides a fully comprehensive claims handling solution designed to streamline the claims process and greatly improve the customers’ claims experience.
We look forward to showing you what our systems can do at TINtech London Market.
Atticus MI is the fast growing business intelligence division of Atticus Associates. We are passionate about improving MI/BI capabilities for insurers through improved data warehouse design, reporting and dashboard analytics. The Atticus EDW sets a new industry standard by providing a proven, scalable and flexible platform to de-risk and expedite your data warehouse build. Atticus DQPro is a cost effective Data Quality as a Service solution that allows insurers to profile, measure and report on enterprise data quality in real time whilst fully supporting Solvency II and Lloyd’s regulatory needs. Whether you are a Lloyd’s syndicate, general insurer, MGA or start up, we are the Intelligent Alternative.
For more information visit: www.atticus-associates.com
Trace Isys has been at the heart of technology development in the London Insurance Market since 1984, partnering with insurance brokers to reduce costs and improve operational efficiencies through its market-leading software and services.
Our OpenTWINS suite of products has been built for change – to meet the evolving demands of the market and harness the very latest advances in technology. It provides a fully-integrated platform for all re/insurance business requirements, supporting the whole risk cycle from placement to settlement and beyond. Available as a single platform or individual business components, OpenTWINS offers a flexible, scalable solution that will grow with your business.
The OpenTWINS MessagingService operates at the heart of many leading insurance organisations, by combining sophisticated message management with safe, secure message delivery it provides an unrivalled solution for all electronic trading requirements.
Contact us for more information or come and see us at the 2016 TINtech event.
Cogeco Data Services and Peer 1 Hosting is a global Information Technology provider that delivers data centre, cloud infrastructure (public and private), managed hosting and IT, security and connectivity services to customers across Canada, the United States and Western Europe. With 20 data centres, extensive next-generation fibre optic access networks and more than 50 points-of-presence in North America and Europe, Cogeco Data Services and Peer 1 Hosting provide businesses – small, medium and large – with the ability to access, move, manage and store mission critical data worldwide backed by exceptional customer support.
From rating and underwriting to eligibility, claims adjudication and commission calculations, insurance companies around the world trust InRule®, the no-code business rule management system (BRMS), to automate decisions and processes, speed time to market, and lower costs. InRule makes it easy to respond to and take advantage of changing market conditions and requirements.
InRule Technology® enables people to make changes to rules and calculations in applications without code modifications. By allowing technical and non-technical users to change rules and calculations without programming, InRule helps streamline processes and reduce costs.
With InRule Technology, as the rules change, so can your business.
VIPR is an award-winning provider of sophisticated software solutions. Unrivalled market insight has cemented our reputation as industry innovators. Our bordereaux, coverholder management and reporting products are market leaders and widely used across the insurance industry. Plus we provide comprehensive quote and bind solutions and have recently launched a Complaints Manager and Audit Portal.
Our clients are insurance companies, managing agents, managing general agents and brokers – they are at the heart of all we do. We forge long-term relationships with our clients and are passionate about supporting them every way we can, and adding value to their business.
Panintelligence is an award winning provider of business intelligence software which enables better decisions. It addresses the frustrations suffered by many businesses faced with ever burgeoning information from multiple data sources that is often disconnected, difficult to access and out of date by the time reports are presented.
Our solution visually displays actionable information in real-time. It ensures a common view of all data, and with simple self-service reporting, people can focus on key business drivers and make timely interventions to improve service levels and profits.
The software is intuitive to use, requires no technical training and can be deployed very quickly as reflected in our three key differentiators; easy to use, easy to set-up and easy to buy.
Come and meet us and read our MSIG Case Study to see the benefits you too could derive.