TINtech London Market 2016 | The Insurance Network

TINtech London Market 2016

Exploring how technology and market modernisation can drive London into a new era of efficiency, innovation and stakeholder engagement.

 

Technology is driving change in every aspect of insurance: the London market is NOT immune.

Technology led change is disrupting the competitive landscape, forcing London market companies to ask fundamental questions about the sustainability of their business and operating models. The winners will be those that have the ability and agility to profit from the huge shifts already taking place across the value chain – and anticipate the next wave of change. Those that do nothing will lose market share and profitability.

ttlm16 brochure cover

This year’s conference focuses on both the market wide modernisation agenda as it reaches a critical phase, and how individual firms can leverage the benefits of technology to improve efficiency, stimulate innovation and drive competitive advantage. By focusing on the strategic implications of rapidly developing technologies you will come away with key insights to help shape your business strategy.

The conference agenda has been developed to combine strategic perspectives from industry thought leaders with cutting edge practical case studies in a format designed to generate discussion, debate and benchmarking.


Attend this event to:

  • Discover how leading companies are leveraging the convergence of new technologies and data sources to improve operational efficiency, drive innovation and enhance client service
  • Discuss whether market modernisation is moving in the right direction and at the optimum speed
  • Benchmark your approach in delivering a client-centric service
  • Assess whether London’s traditional processes and operations can meet 21st century client expectations


Main sponsor

TCS-Company-Mark---wev


Session sponsors

CapitalCapture_webQT-logo-strapline-green-webCapita_PMSSequel_150_NW

Exhibitors

PolarisoftLogo_Lockup_OrangeLMA_webwebconnectivity_webCoveratticus_mi_2015webTrace-isys-logop1_cogeco_logos_CMYKInRule_webvipr-logopantelligenceweb

To find out about the sponsorship options available please:
Submit your sponsorship enquiry here »
Or contact Phil Middleton, +44 (0)20 7631 0034, phil@the-insurance-network.co.uk


 

PROGRAMME


08:00 Registration & Coffee


09:00 Keynote presentations

conorwhelan
Conor Whelan
Group Chief Information Officer
JLT

Technology driven innovation: transforming client service and delivering efficiency gains

  • How will future technology innovation drive structural change in the industry?
  • What lessons can be learned from other industries?
  • How do you create a burning platform for change?
  • Overcoming cultural inertia to drive forward transformational change
  • Is market modernisation moving in the right direction and at the right pace?

Denise-Garland---Tokio-Marine-Kiln
Denise Garland
Group Chief Operating Officer
Tokio Marine Kiln

How will the digital data revolution impact operations?

    • How do COOs seize the opportunities provided by new technology?
    • Building agility into your people and processes to allow successful adoption of new technology
  • Do traditional KPIs effectively measure the operational results of new systems?
  • Aligning operational processes with new technology to deliver increased profitability

Keynote presentations sponsored by: TCS-Company-Mark---wev


10:45 Coffee and networking


11:15 Delegates choose to attend one of the following three streams

STREAM 1

Claims transformation

Leveraging technology to improve claims performance and deliver client insight across the business

Sponsored by:

CapitalCapture_web

CASE STUDY: Transforming claims to improve service levels and deliver strategic value across the business

  • What have we learned from 10 years of ECF – and where next?
  • Investing in people, processes and technology to transform the claims function into a client focused service
  • Where has technology made the most difference to claims service levels?
  • What have been the unintended consequences of changing systems and processes (positive and negative)?

Speaker:

Mike-East
Mike East
Director of Technical Claims
QBE European Operations

CASE STUDY: Harnessing new technology to deliver a claims service which exceeds client expectations

  • How are new technologies improving claims service for clients?
  • What are the metrics used to evaluate the effectiveness of new claims technologies?
  • Aligning people and technology to deliver a winning claims service

 

Speaker:

Alan-Burtonshaw---Aspen
Alan Burtonshaw
Group Head of Insurance Claims
Aspen Insurance

Round table discussion

STREAM 2

London market target operating model

Will the Target Operating Model
deliver long lasting modernisation
benefits?

Sponsored by:

Capita_PMS

Will the new TOM meet future market challenges and deliver more efficient practices?

    • Where are we on the road to technological improvements?
    • Will buy-in from all stakeholders be achieved?
    • The technology gaps that have been identified
    • The challenges of managing market expectations

 

Speaker:

Shirine-Khoury-Haq---Lloyds
Shirine Khoury-Haq
Director, Operations
Lloyd’s

Driving forward the TOM – overcoming the practical challenges to ensure success

  • What the challenges at this critical execution phase of modernisation?
  • Effectively engaging with all stakeholders across the industry to ensure market wide buy-in
  • Avoiding the failures of the past

Speaker:

Peter-Mungeam---AON
Peter Mungeam
COO Client Services
AON Benfield Group

Round table discussion

STREAM 3

Data and technology

Aligning technology and analytics
to deliver a competitive
edge

Sponsored by:

QT-logo-strapline-green-web

Using data and advanced analytics to transform client services

  • Understanding changing client needs through data
  • What new data sources and analytical techniques are available?
  • Using them to help clients and create a stronger relationship
  • Leveraging new data streams to deliver better risk pricing and effective risk selection

Speaker:

Barry-Panayi-SD---Amlin
Barry Panayi
Chief Data Officer
Amlin

Creating more efficient operations and better decision making through analytics

  • Harnessing the power of vast volumes and variety of data to improve the operating model
  • The challenge of deploying new technology to improve management reporting and enable better decision making
  • Where are data and analytics making the most difference?
  • Are the days of paper based transactions really coming to an end?

 

Speaker:

paul-jackman
Paul Jackman
Director of Information Technology
Markel Corporation

Round table discussion

13:00 Lunch in the Exhibition room


PANEL 1

Market modernization

Is this London’s opportunity to maintain its edge in the global market?

The vision may have been agreed but will the practical challenges be overcome? This panel will explore where the tensions lie and the approaches that will drive through progress

Topics to be covered include:

    • Is the modernisation programme meeting clients’ changing needs – or merely making existing processes more efficient?
  • Where does the industry need to invest to deliver real change in the client experience?
  • The challenge of developing a central placing platform
  • Overcoming the tensions between underwriters and brokers around market modernisation

 

Speakers:

Chris-Coyne---Antares
Chris Coyne
Head of Operations
Antares Underwriting Services

Adam-Rushin
Adam Rushin
Director of Operations
Hiscox

Pembery_Stuart_1759-web
Stuart Pembery
CIO
Liberty

PANEL 2

Technology led innovation

Driving innovation to compete in the new, digital environment

The key question facing directors is whether innovation and change will come from within the industry or be forced upon it by digitally enabled new entrants targeting the most under-innovated areas

This panel discussion explores the opportunities and threats of both scenarios, including:

    • How do we create an environment where we can innovate from within?
  • How real is the threat of nimble external players picking off the best opportunities and most profitable business?
  • How do you build appropriate innovation strategies and avoid cannibalisation of existing offerings?

 

Speakers:

Giles-Baxter---A-J-Gallagher
Giles Baxter
CIO – International
Arthur J Gallagher

Robin-Merttens
Robin Merttens
Technology Innovation
Adviser

Lance-Grant---ACE
Lance Grant
Former Senior Vice President, Operations and Technology
ACE European Group

PANEL 3

Operations, legacy & efficiency

Overcoming the challenges of achieving agility and efficiency

Despite much progress, inefficient processes, duplication and outdated legacy are still adding costs within many companies. This panel will explore how to overcome the practical challenges of tackling these inefficiencies and the role of technology in improving operational performance.

Topics to be covered include:

    • What’s left to be done to minimize internal frictional costs?
    • Overcoming the obstacles to achieve digital innovation
    • Addressing the challenge of legacy systems
  • How do we navigate the diverse, complex and rapidly developing technological landscape?

Speakers:

Mark-Harris---Poole-Re
Mark Harris
Head of IT
Poole Re

Malcolm-Beane
Malcolm Beane
Non-Executive Director
Lloyd’s Market Association

Kate-Roy---Willis
Kate Roy
Chief Operating Officer
Willis

15:00 Coffee in the Exhibition room


15:20 – 16:20 Delegates choose to attend one of the following three workshops

WORKSHOP 1

Delivering a client-centric operating model

Successfully transforming technology, people and processes to meet changing client expectations

  • What are the technologies which can deliver both client engagement and drive operational efficiencies?
  • How do you create a high performance ‘client-centric culture’ across the business?
  • Quick wins: which digital client engagement strategies translate quickest into increased profitability?

Speaker:

Rod-Mearing---Talbot-Underwriting
Rod Mearing
Head of Operaitons
Talbot Underwriting

Round table discussion

WORKSHOP 2

Electronic Claims File
Write-Back

Sponsored by:

Sequel_150_NW

Implementing ECF Write-Back to improve efficiency and claims flexibility

  • How has ECF Write-Back changed the landscape for claims management in the London Market?
  • What does this mean for your claims technology and processes?
  • Effectively leveraging the benefits of greater flexibility in the claims process and more enriched claims data

Speakers:

Lee_web_2013
Lee Elliston
Claims Manager
Lloyds Market Association

Iain-Reynolds---Liberty
Iain Reynolds
Claims Manager
Liberty Speciality

Round table discussion

WORKSHOP 3

Core systems
modernisation

Successfully investing in core systems to enable growth, and improve operations and enhance risk management

    • Assessing the options for modernising core systems
    • Devising a project plan with clear objectives, lines of responsibility and key stakeholder buy-in
  • Successful migrating to new systems
  • Measuring the true costs and ROI from the project

Speaker:

Alison-Sergeant
Alison Sergeant
VP Global IT Services and Operations
Renaissance Syndicate Management

Round table discussion

16:30 Closing Plenary Debate

How is technology driving change and creating new opportunities?

Changing client expectations mean that both brokers and underwriters must rethink the service they deliver – and how they deliver it – to ensure they are adding maximum value. Our panelists will discuss the drivers for change and how they are impacting their businesses.

Topics to be discussed include:

    • How are connected devices and the industrial internet of things going to impact traditional relationships and business processes?
  • Are changing client expectations driving change – or will nimble, new competitors be the source of structural disruption in the market?
  • Are we thinking big enough to grasp the opportunities of future technology innovations?
  • The impact of rapidly evolving technological development on your people and organisational culture

Speakers:

Simon-Gaffney---Willis
Simon Gaffney
Chief Data Officer
Willis
Dominic-Ind---AON
Dominic Ind
Broking Director
AON Global
Justin-Emrich---Atrium-UW
Justin Emrich
CIO
Atrium Underwriting

Closing plenary debate sponsored by: TCS-Company-Mark---wev


17:30 Networking drinks reception



TINtech LM 2015 036 TINtech LM 2015 102 TINtech LM 2015 132 TINtech LM 2015 017 TINtech LM 2015 022
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SPEAKER BIOGRAPHIES

Alison-Sergeant

Alison Sergeant
VP Global IT Services and Operations
Renaissance Syndicate Management

Alison Sergeant

An IT professional with 30 years experience in Infrastructure, Project and IT Services management and delivery. Alison is an organized self starter who believes that excellent communication at all levels and through all channels is the key to a successful service. She is currently responsible for delivering IT Infrastructure services at Renaissance Reinsurance.

Over the last 30 years Alison has learned that a good manager maintains focus on their staff well being, aspirations and development as well as the business needs and requirements.

Speaker for Workshop 3 »


conorwhelan

Conor Whelan
Group Chief Information Officer
JLT

Conor Whelan

A Determined, focused and dedicated individual who has a proven track record in a wide variety of senior IT management positions within the Logistics & Software industry

Excellent communication skills, dealing with senior board level directors across multiple market sectors globally. Results orientated and cost/profit-focused, an astute achiever with an exceptional record in all areas of IT, supported by a sound operational background in logistics.

Global experience having worked throughout North / Latin America, Europe and Asia with

Specialties:Strategic Direction, M&A, Intercultural Awareness, Transformation and Change Management, Large Scale Implementations

Speaker for Opening Keynote »


Denise-Garland---Tokio-Marine-Kiln

Denise Garland
Chief Operating Officer
Tokio Marine Kiln

Denise Garland

Denise Garland is Group Chief Operating Officer at Tokio Marine Kiln. She joined Kiln as Chief Operating Officer in 2012.
A Chartered Financial Analyst and qualified accountant, she has held a variety of senior finance and operational roles over the past 15 years. Denise began her career as an accountant at Ernst & Young.
In 2002, she joined Willis Group as Financial Controller for marine business and went on to become the Executive Director of Integrations in UK & Ireland, where she successfully integrated several broking firms into the Group, each within 100 day targets.
In 2006, she joined Man Group where she rebuilt their foreign exchange hedging system which traded around $60 billion each year, and helped to save the business $10 million in annual costs.
She moved to Zurich to run the company’s securities dealer and market maker, before returning to London as COO of product and client operations in 2010.

Speaker for Opening keynote »


Dominic-Ind---AON

Dominic Ind
Broking Director
AON Global

Dominic Ind

Over 30 years of insurance experience with Aon and other Insurance Brokers in London and Global Markets.
Specialising in all forms of Property broking and placement for UK and Multi-National risks ranging from conventional to non-conventional programmes. Previous history in International wholesale and specialist lines from PI to Fine Art.
Expert knowledge of the London/Global Property market and its capabilities to integrate with multi class and multi -year arrangements.
Operational responsibilities running national retail broking teams and usage of online broking solutions.

Speaker for Closing Plenary Debate »


Giles-Baxter---A-J-Gallagher

Giles Baxter
Chief Information Officer
Arthur J Gallagher

Giles Baxter

Giles Baxter joined Arthur J Gallagher as International CIO in early 2014 where he is tasked with delivering the Technology response to the joint challenges of high acquisitive growth coupled with the impact of the digital insurance agenda. Prior to Arthur J Gallagher Giles spent 8 years at RSA in a number of roles, IT & Change Director for UK & Western Europe, IT & Operations Director for Middle East and Asia and Emerging Markets CIO. Prior to that Giles was an early member of the Acturis Team and Accenture Insurance Practice.

Speaker for Panel 2 »


Justin-Emrich---Atrium-UW

Justin Emrich
CIO
Atrium Underwriting

Justin Emrich

For over 31 years in the London Insurance market, Justin has held both Underwriting and IT roles. He started his career at RJ Kiln before joining Beazley in 1986. After 14 year there he went on to spend 5 years as an e-Commerce consultant with Wildnet developing trading platforms before returning to Lloyd’s with Atrium in 2006 where he is now CIO.

He is passionate about modernising inefficient processes and systems, and is actively involved in driving forward not only projects within Atrium, but also on the broader stage in the London Market, and represents Atrium on a host of Market Committees including the LM TOM.

Speaker for Closing Plenary Debate »


Lance-Grant---ACE

Lance Grant
Former Senior Vice President, Operations and IT
ACE European Group

Lance Grant

Lance Grant was appointed Senior Vice President, Operations and IT for the ACE European Group in April 2008. In his role he is responsible for the group’s Operational Performance, Processes, Delivery, Facilities and Procurement together with all aspects of Information and Technology.
Lance has extensive Insurance and Reinsurance Operational experience, starting his career at Alexander Howdens in 1983 within Marine Reinsurance Claims. He was heavily involved in the Operational Restructure within Aon M&E Reinsurance following their acquisition of Alexander Howden. He then supported the formation of Reinsurance Operations at Aon before being asked to run the Claims Division of Client Operation covering the Insurance and Reinsurance Companies.

From 2005 Lance was part of the team that first developed the Aon Client Operations Offshore programme. Following his leadership on the development of a Claims Operating Model, Aon was able to offer for the outsourcing of its segregated claims process. Lance was part of the vendor selection process that saw the ground breaking broking deal where Xchanging secured the contract to service the back office of Aon. Lance moved over to Xchanging supporting this integration for 18 months, continuing the growth of the broking offshore model.
In 2007 Lance completed the General Management Programme at Harvard Business School in the US, this is a highly intensive senior management programme which gives him additional expertise for his role at ACE.

Speaker for Panel 2 »


Malcolm-Beane

Malcolm Beane
Non-Executive Director
Lloyd’s Market Association

Malcolm Beane

Malcolm Beane has been working as an advisor with the Lloyds Market Association since June 2012 focused on the Central Services Refresh Project and Improving the London insurance markets Service management capability. Immediately prior to this, Malcolm was Chief Operations Officer of Brit Insurance Limited. Hi is also a Non-Executive Director at Hamilton Underwriting Ltd.

Other roles include 8 years at XLCapital, where most recently he was Chief Processing Officer. He joined XL Capital in 2001 from JP Morgan after 22 years where he held posts in Finance, Internal Audit, Operations, Trading, and Corporate Finance. He has also worked in Italy, the Channel Islands and the USA.

Malcolm is a qualified accountant and fellow of the Chartered Institute of Personnel and Development.

Speaker for Panel 3 »


Mark-Harris---Poole-Re

Mark Harris
Head of IT
Poole Re

Mark Harris

During Mark’s career in IT he has predominantly worked in the insurance sector. Mark has worked for CNA, Hiscox and XL.

Mark is responsible for all aspects of IT at PoolRe. From office infrastructure through to the specific systems used by the company.

Speaker for Panel 3 »


Mike-East

Mike East
Director of Technical Claims
QBE European Operations

Mike East

Mike East joined QBE in April 2015 as Claims Technical Director. Mike is responsible for Large Loss and Major Bodily Injury Claims across Retail and International Markets, including the management of claims arising from mainland Europe, Dubai and Canadian operations. He also has responsibility for technical claims governance, counter-fraud activities and managing QBE’s outsourced claims services, including Third Party Adjusters.
Mike, who has over 20 years’ experience in the insurance claims environment, joined QBE from Canopius where he was Head of Claims since 2006. He has a proven track record of managing high value and complex claims, as well as implementing successful claims strategies.

Speaker for Stream 1 »


Peter-Mungeam---AON

Peter Mungeam
COO Client Services
AON Benfield

Peter Mungeam

Peter Mungeam has over 35 years of experience in the Reinsurance Industry. He has extensive knowledge of operations, technical and client services. He joined Greig Fester in 1993, leading the Japanese Technical Team. During his time at Benfield, he became involved in a number of key market initiatives, successfully implementing two-way electronic trading with the G6. Peter has led Aon Benfields Operations and Client Servicing Teams in Asia as well as the Aon Benfield e-Commerce team. In 2014 Peter chaired “Ruschlikon Asia Pacific”, helping ACORD successfully establish Electronic Accounting and Settlement in that region. In 2015 Peter joined the Market Reform Strategy Group (MRSG) working closely with LIIBA and other Market Associations. Peter was invited to become a member of the London Market Target Operating Model (TOM) Steering Group in 2015 representing brokers interests. Peter is a strong supporter of Electronic Placement, CSRP and the TOM initiatives, which are helping shape the future of the London Market.

Speaker for Stream 2 »


Piyush-Patel---Amlin

Piyush Patel
Chief Operations Officer
Amlin

Piyush Patel

Prior to joining Amlin in 2009, Piyush spent 18 years at Accenture, a technology management consulting firm. During his time at Accenture he was in the Insurance division for 15 years and worked on business and IT change programmes at RSA, QBE and Aon amongst others. In 2014 he became the Chief Operations Officer (COO). Piyush is now responsible for the Amlin Operations function covering IT, Business Change, Operational strategy and Facilities.

Speaker for Stream 3 »


Rod-Mearing---Talbot-Underwriting

Rod Mearing
Head of Operations
Talbot Underwriting

Rod Mearing

Rod joined the group in 2009, shortly thereafter becoming Head of Global Aerospace and successfully established this as new class of business for the syndicate.

He has over 30 years of underwriting experience and rose to chair the Lloyd’s Market Association Aviation committee. In his underwriting career he gained first-hand knowledge of the operational pressures and frustrations that underwriters have to face, and also experienced the market’s failed attempts at operational reform and the impact these had on the ‘front line’ of underwriting.

He took his current role in January 2012 determined to have a positive impact on those frustrations.

Speaker for Workshop 1 »


Robin-Merttens

Robin Merttens
Independent Consultant
Former COO and co-founder

RI3K

Robin Merttens

After leaving Cambridge with a law degree Robin qualified as a solicitor and soon after joined Lowndes Lambert to form their legal department. During his time there the company completed an MBO, flotation and eventually merged with CE Heath. From 1997 Robin was also MD of their overseas investments.

He left in 2000 to co-found RI3K. In the role of COO he had overall responsibility for the design of the technology and for the key customer relationships. When the business was purchased by Qatarlyst in 2010 Robin assumed responsibility for running the London office. He left following the acquisition of Qatarlyst by EBIX in 2013. He is now working as an independent adviser specialising in the development and marketing of innovative technologies and services in the London and UK retail insurance markets

Speaker for Panel 2 »


Shirine-Khoury-Haq---Lloyds

Shirine Khoury-Haq
Director, Operations
Lloyd’s

Shirine Khoury-Haq

Shirine Khoury-Haq joined Lloyd’s in July 2014 as Director of Operations, with responsibility for market operations, information technology and property services.
Shirine joins Lloyd’s from Catlin, where she was Group Head of Operations and UK Chief Operating Officer. Prior to this, Shirine was an Associate Partner at IBM, specialising in large systems and business transformation projects as well as post merger/acquisition integration. Shirine also had responsibility for Finance and Operations for several regions while employed at McDonald’s Corporation.
Shirine holds an MBA from Ohio State University and is a US Certified Public Accountant.

Speaker for Stream 2 »


Simon-Gaffney---Willis

Simon Gaffney
Chief Data Officer
Willis Group

Simon Gaffney

Simon is the Chief Data Officer of Willis Group, where he is responsible for the Group’s data strategy.

He was previously Chief Operating Officer of Global Businesses, and has served Willis in a number of corporate roles including Director of Corporate Development, Chief of Staff and Managing Director since joining the Group in 2000.

Simon represents Willis at various insurance industry forums and is a Director on The Message Exchange (TMEL) Board and Placing Platform Limited.

Simon was educated at St Andrews and is a fellow of the Royal Geographical Society.

Speaker for Closing Plenary Debate »

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Testimonials
Lance GrantSenior Vice President, Operation & Technology, ACE European Group
"The TINtech events bring together people with common aims within the industry and provide a great platform for debate and learning. There are some very smart people in the room and getting access to them and getting their insight is wonderful."
Keith FeatonbyHead of IT, London Market Insurance, Hiscox
"Good networking and insights to the technology challenges and opportunities for the London Market"
Mark SimpsonGlobal Head of Operational Consulting, Pro-Global
"A good investment in terms of knowledge gained and the opportunity to network. Well run event in a convenient location."
Charles RowleyOperations Manager, XL Catlin
“An excellent event with good discussion across market stakeholders and the opportunity to develop additional good contacts.”
John MuirManaging Director of Technical & Operational Practices, Willis
"A great new venue attended by a high calibre audience covering many of the topics which challenge the London Market."
Daniel SilvermanClient Engagement, Pro Global
“A great event: content, delegates, venue and hospitality spot on. Well done TIN!”
Tim KershawOperations Services Director, XL Catlin
"The TINtech London Market 2015 event on 03 February 2015 brought together a broad section of the market, its suppliers and sponsors. In a great setting, the presentations were thought provoking and engaging, covering numerous of the current key technology issues the London market is facing or grappling with already. ...
Clive EdwardsGroup Chief Operations Officer, Ellis Clowes & Company Limited
“An extremely beneficial day. A fantastic opportunity to exchange views and learn from my peer group”
Alison SergeantVP Global IT Services and Operations, Renaissance Syndicate Management
“If you are a Technology manager in the London Market, and you only get to go to one conference a year, make it this one.”

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ATTENDEES

The first 50 places have gone in record time

Below is a profile of attendees already registered for TINtech London Market 2016. These include:

IT Development Manager, Global Aerospace

Chief Information Officer, Shipowners’ Protection Ltd

COO RKH Speciality, RKH Group

Application Support Analyst, Charles Taylor Plc

CIO – International, Arthur J Gallagher (UK) Ltd

Non-Executive Director, Lloyd’s Market Association

COO Aon Broking, Aon

Head of Technology, Regis Mutual Management Limited (The Military Mutual)

SVP Global Operations, Acord

Chief Operating Officer, Tysers

Marketing Manager, Capital Capture

COO, UK Specialty, Canopius Group

Chief Claims Officer, Antares Underwriting Services Ltd.

Director, VIPR

Group Head of Insurance Claims, Aspen Insurance Ltd

Business Development Director, Cover.net

Team Leader, Atrium Underwriting Plc

Head of Claims Towergate Underwriting , Towergate Partnership Ltd

Head of Business Partnerships, XL Catlin Ltd

Chief Operating Officer & Partner, Lockton Companies International

Head of Operations, Antares Underwriting Services Ltd.

Chief Executive Officer, Ambant

Head of Underwriting Modelling, Amlin Plc

COO, Charles Taylor Plc

Global Head of Operations, Lloyd’s of London

Programme Director, International Underwriting Association of London

Claims Technical Director, QBE European Operations

Senior Executive, Claims, Lloyd’s Market Association

CIO, Atrium Underwriting Plc

Chief Operating Officer, Triton Global Ltd

Chief Data Officer, Willis Group Limited

Group COO, Tokio Marine Kiln

Commercial Director, Polarisoft

Global Architecture Director, Willis Group Limited

Chief Operating Officer, Aspen Re Ltd

Enterprise Architecture Manager, Tokio Marine Kiln

Chief Operating Officer, Talbot Underwriting Ltd

Senior Vice President, Operations and Technology, ACE European Group

Chief Information Officer, Novae Group

Head of IT, Lloyd’s Market Association

IT Manager, Antares Underwriting Services Ltd.

Service Delivery Manager, Shipowners’ Protection Ltd

IT Director, Claims Consortium Group Ltd

CIO, JLT Specialty Limited

Chief Operating Officer – UK, ANV

Managing Director, Web Connectivity

UK Marketing Manager, Peer1 Hosting

Head of IT, Pool Reinsurance Company Limited

Business Analyst, The Channel Syndicate

CEO, Claims Consortium Group Ltd

Broking Director, Aon

Director of Information Technology, Markel Corporation

Enterprise Business Architect, Shipowners’ Protection Ltd

Director, Operations, Lloyd’s of London

Chief Operating Officer, Liberty Syndicate Management

Global Operations Director, Acord

AVP Programme Manager, RenaissanceRe Syndicate Management Limited

Architecture Manager, CNA Insurance Company Limited

Technology Innovation Adviser , Robin Merttens

Managing Director of Technical & Operational Practices , Willis Group Limited

COO Client Services, Aon Benfield Group Ltd.

Group Underwriting Aggregate Manager, Amlin Plc

ACORD Consultant, Acord

COO, Amlin Plc

IT Requirements & Data Manager, Inter Hannover

Head of IT, HDI – Gerling Industrial Insurance Co – UK Branch

Head of Marketing, Capita Insurance Services

Head of Sales, Sequel Business Solutions Limited

COO, Howden Insurance Brokers Limited

Claims Manager – Reinsurance, Liberty Specialty Markets

Head of Underwriting, Regis Mutual Management Limited (The Military Mutual)

Chief Operating Officer, Willis GB , Willis Group Limited

Director of Operations, Hiscox

Head of Sales and Marketing, Trace Group Plc

Executive Secretary, Lloyd’s Market Association

London Market Modernisation Lead, XL Catlin Ltd

AVP Global IT Services and Operations, RenaissanceRe Syndicate Management Limited

Business Systems Architect, Inter Hannover

Head of Business Change, ANV

Group Underwiting Exposure Manager, Amlin Plc

CIO, Tysers

Chief Operating Officer, Specialty Practices , Marsh Ltd

Head of Operations, ANV

Head of Business Services, XL Catlin Ltd

Head of Operations, Apollo Underwriting Limited

Solution Architect, The Channel Syndicate

Director, Marketing, InRule Technology

COO RKH Reinsurance, RKH Group

IT Operations Manager, Manchester Underwriting Management Limited


ttlm attendee breakdown

SPONSORS

Main sponsor

TCS-Company-Mark---wev

With over four decades of experience in working with insurers globally, TCS delivers solutions and services to help insurers meet rising customer and agent expectations, address non-traditional competitors, manage low investment yields, and drive growth in emerging global markets.

TCS has built an unmatched track record in enabling insurers transform, enhance business agility, improve operational efficiencies and increase customer engagement, while ensuring regulatory compliance. 7 of the 10 world’s largest insurers and over a hundred insurers globally partner with TCS.

Our state-of-the-art innovation labs and global solution centers, and cutting edge solutions and
technologies set clients apart from their competitors. We leverage the combined expertise of our industry trained and certified (LOMA, LIMRA, CPCU and so on) consultants to support the entire value chain for Life, Annuities and Pensions, Property and Casualty, Health, Commercial and Reinsurance companies.

For more information about TCS’ Insurance services, visit www.tcs.com or email us at global.insurance@tcs.com

Session sponsors

CapitalCapture_web

Capital Capture is a specialist provider of document centric business process automation and outsourcing solutions for both the London Market and Commercial Insurance sectors. Using our knowledge and experience gained in the industry over the last 17 years coupled with strong relationships with the world’s best of breed technology suppliers, Capital Capture is able to provide a range of inbound and outbound document automation and outsourcing solutions for the insurance sector including digital mailroom, policy onboarding and claims handling.

Our ongoing investment in development and training enables us to provide and implement innovative bespoke automation solutions covering all aspects of paper based and electronic document processing throughout the insurance industry and provide such solutions on premise, hosted, as a managed onsite service or outsource to one of our managed service centres.

Capital Capture has many high profile clients in the insurance sector such as; QBE, ACE, Catlin, Aon, LV= and Cardif Pinnacle all of whom have increased efficiency, improved compliance and enriched client relations through automation of paper and electronic documentation.

Capital Capture is committed to quality, environmental management and information and data security. As such we are accredited to ISO9001:2008, ISO14001:2004 and ISO27001:2013 British Standards.

www.capitalcapture.com/


QT-logo-strapline-green-web

QuanTemplate is a data management, analytics and visualisation platform designed specifically for the insurance industry by insurance practitioners. We provide a complete solution, from data warehousing through to dashboarding, sophisticated analytics and front-end reporting. Performance is highly optimised – a query on 50 million rows of data returns results in less than 1 second. The technology, which comes from high frequency statistical arbitrage trading in the hedge fund market, allows you to create and access bespoke high quality business intelligence on your own portfolio, as well as any third party data feeds, in a matter of seconds.

QuanTemplate gives you visibility on your aggregates as well as the power to interrogate down to the policy level, giving you total clarity on all exposures. Unlock the power of your data, and immediately impact your business.

www.quantemplate.com/


Capita_PMS

Capita Commercial Insurance Services (CCIS) provides a wide range of services to clients across the breadth of the insurance industry, including Brokers, Insurers and Lloyd’s Managing Agents and Syndicates.

Whilst Digitalisation has brought about a seemingly endless array of options and ever-changing technology, it can be a real challenge to choose a path which will deliver what’s right for your customers, as well as for your budget and risk appetite.

We can help, by delivering a ‘best of breed’ technology that opens up legacy systems to reduce operating costs and improve the customer experience. Our analytics help identify fraudulent claims and assign and prioritise claims, and process automation capability “Robotics” cuts down on repeat data entry and human error, reducing overall case handling time.

For more information or to discuss your specific requirements, contact Danny.Maleary@capita.co.uk


Sequel_150_NW

Sequel are a leading insurance and reinsurance software specialists delivering powerful, reliable solutions across the market for over 20 years.

We are known for our industry expertise, professionalism, and track record for delivering successful transformation programmes on time and on budget.

Sequel is committed to becoming a clear technology champion based on the strong foundations of our Eclipse Underwriting & Broking solutions (which process over £5 billion of premiums annually), with new innovative products such as Sequel Claims and Sequel Impact (for Exposure Management).

Our customers are underwriters, brokers and MGAs within the Lloyd’s, companies and international insurance/reinsurance sector.

www.sequel.com

Exhibitors

PolarisoftLogo_Lockup_Orange

Polarisoft is your business technology partner, supplying technology solutions and services for business to manage process, people and financials.
With over 15 years’ experience of working with companies in the insurance sector, our consultants have the knowledge and experience to assist you in the challenge of bridging business and technology, enabling business process automation, and creating greater transparency of your costs.

grey-bulletWe offer subject matter and technical consultancy, focused on Project & Portfolio Management, business process automation and other business and IT management fields,
grey-bulletsoftware to provide high quality technical solutions,
grey-bulletand managed services focused on the Project Management Office.

www.polarisoft.com


LMA_web

The Lloyd’s Market Association (LMA) represents the interests of the Lloyd’s community, providing professional and technical support to our members. All managing and members’ agents at Lloyd’s are full members, who together manage a gross premium income of around £26 billion in 2015. Through the LMA, their interests are represented wherever decisions need to be made that affect the market.
The purpose of the LMA is to identify and resolve issues which are of particular interest to the Lloyd’s market. We work in partnership with the Corporation of Lloyd’s and other market-related associations to influence the course of future market initiatives.

You can find out more at www.lmalloyds.com


webconnectivity_web
Web Connectivity provides business solutions to insurance organisations looking to implement electronic moderisation, including
Accounting and Settlement (EBOT)
Placing and Endorsements
Claims (ECOT and DRI Notifications)

We are the leading ACORD Messaging Gateway provider in the London market and allow organisations to streamline processes by automating the electronic transfer of data and documents between brokers and carriers, thereby improving client service, increasing process efficiency and reducing cost.

Our client list includes over 90 insurance organisations: the majority of Lloyd’s Managing Agents, the world’s largest broking and carrier firms and we have live implementations in London, Bermuda, the US and Asia.

www.webconnectivity.co.uk


Cover

Cover.Net have been providing specialist insurance software to Lloyds syndicated agents and London Market clients for over 20 years.

Our tailored ISMIS solution allows for streamlining in the pre and post-bind submission processes, making interactions with brokers seamless; the system produces management information for all levels and ensures that audit and regulatory compliance are built into our clients’ processes.

Our integrated Claims module provides a fully comprehensive claims handling solution designed to streamline the claims process and greatly improve the customers’ claims experience.

We look forward to showing you what our systems can do at TINtech London Market.

www.cover.net


atticus_mi_2015web

Atticus MI is the fast growing business intelligence division of Atticus Associates. We are passionate about improving MI/BI capabilities for insurers through improved data warehouse design, reporting and dashboard analytics. The Atticus EDW sets a new industry standard by providing a proven, scalable and flexible platform to de-risk and expedite your data warehouse build. Atticus DQPro is a cost effective Data Quality as a Service solution that allows insurers to profile, measure and report on enterprise data quality in real time whilst fully supporting Solvency II and Lloyd’s regulatory needs. Whether you are a Lloyd’s syndicate, general insurer, MGA or start up, we are the Intelligent Alternative.

For more information visit: www.atticus-associates.com


Trace-isys-logo

Trace Isys has been at the heart of technology development in the London Insurance Market since 1984, partnering with insurance brokers to reduce costs and improve operational efficiencies through its market-leading software and services.

Our OpenTWINS suite of products has been built for change – to meet the evolving demands of the market and harness the very latest advances in technology. It provides a fully-integrated platform for all re/insurance business requirements, supporting the whole risk cycle from placement to settlement and beyond. Available as a single platform or individual business components, OpenTWINS offers a flexible, scalable solution that will grow with your business.

The OpenTWINS MessagingService operates at the heart of many leading insurance organisations, by combining sophisticated message management with safe, secure message delivery it provides an unrivalled solution for all electronic trading requirements.

Contact us for more information or come and see us at the 2016 TINtech event.

www.traceisys.com


cogeco-wide

Cogeco Data Services and Peer 1 Hosting is a global Information Technology provider that delivers data centre, cloud infrastructure (public and private), managed hosting and IT, security and connectivity services to customers across Canada, the United States and Western Europe. With 20 data centres, extensive next-generation fibre optic access networks and more than 50 points-of-presence in North America and Europe, Cogeco Data Services and Peer 1 Hosting provide businesses – small, medium and large – with the ability to access, move, manage and store mission critical data worldwide backed by exceptional customer support.

go.peer1.com


InRule_web

From rating and underwriting to eligibility, claims adjudication and commission calculations, insurance companies around the world trust InRule®, the no-code business rule management system (BRMS), to automate decisions and processes, speed time to market, and lower costs. InRule makes it easy to respond to and take advantage of changing market conditions and requirements.

InRule Technology® enables people to make changes to rules and calculations in applications without code modifications. By allowing technical and non-technical users to change rules and calculations without programming, InRule helps streamline processes and reduce costs.

With InRule Technology, as the rules change, so can your business.

www.inrule.com


vipr-logo

VIPR is an award-winning provider of sophisticated software solutions. Unrivalled market insight has cemented our reputation as industry innovators. Our bordereaux, coverholder management and reporting products are market leaders and widely used across the insurance industry. Plus we provide comprehensive quote and bind solutions and have recently launched a Complaints Manager and Audit Portal.

Our clients are insurance companies, managing agents, managing general agents and brokers – they are at the heart of all we do. We forge long-term relationships with our clients and are passionate about supporting them every way we can, and adding value to their business.

www.viprsolutions.com


pantelligenceweb

Panintelligence is an award winning provider of business intelligence software which enables better decisions. It addresses the frustrations suffered by many businesses faced with ever burgeoning information from multiple data sources that is often disconnected, difficult to access and out of date by the time reports are presented.

Our solution visually displays actionable information in real-time. It ensures a common view of all data, and with simple self-service reporting, people can focus on key business drivers and make timely interventions to improve service levels and profits.

The software is intuitive to use, requires no technical training and can be deployed very quickly as reflected in our three key differentiators; easy to use, easy to set-up and easy to buy.

Come and meet us and read our MSIG Case Study to see the benefits you too could derive.

www.panintelligence.com



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