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09.00
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Welcome by the chair
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09.15
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Panel Session 1 - Client Perspectives
Does this market meet the needs of the clients?
Each panelist will share their experiences of where improvements need to be made in London market claims before taking part in an interactive Q&A session with the audience.
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Miles Banks
Global Chief Claims Officer
Willis Group
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Nick Coleman
Head of Claims
KGJS
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John Hurrell
Chief Executive
AIRMIC
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Paul Goulding
Head of Insurance
BAA Ltd
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Topics to be discussed include:
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Claims communications with the insured and why does London fail so often?
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What a Risk Manager needs from insurers?
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What does a first class, cutting edge claims proposition look like?
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Reducing grey areas to agree what is and isn't covered to reduce legal interventions and reservations of rights
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Improving claims speed
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Having the key skills to thoroughly understand clients' businesses
Q&A session
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10.45
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Networking and refreshment break
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11.20
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Panel Session 2 - Market Responses
How is the market responding to meet the needs of clients
Chaired by: Paul Wordley, Partner, Holman Fenwick Willan
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David Lang
Head of Claims
Lloyd's
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Stuart Davies
Managing Director
AEGIS London
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Martin Thomas
Chief Claims Officer
Aon Limited
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Peter Murray
Claims Director
ACE European Group
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SVP Claims
ACE, Overseas General
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Topics to be discussed include:
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What are the key innovations that the market is pursuing to improve claims performance?
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How are they meeting changing client expectations around service and claims?
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What is the role of technology in delivering a better claims proposition?
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Linking underwriting discipline and claims discipline
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Achieving claims process certainty for clients
Q&A session
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13.00
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Networking lunch and refreshments
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14.00
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Panel Session 3 - Metrics
What are the key claims metrics and what are they telling us?
Chaired by: Keith Alderman, Executive Director, Pro Insurance Solutions
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Ben Bolton
Co-Founder & Director
Gracechurch
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John Muir
Senior Partner
Willis
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Nick Sinfield
Group Claims Director
Catlin
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Topics to be discussed include:
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What are the key metrics that are being measured?
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What do they tell us about claims performance?
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Are we measuring the right KPIs to ensure client satisfaction?
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What is the future for the claims environment and loss dynamics in the context of the rise in the number of events
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What are the key trends the industry will need to respond to?
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15.30
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Networking and refreshment break
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Chair person reflects on the day and introduces the final session
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16.00
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Panel Session 4 - Securing London's Place at the Centre of the Global Insurance Market
What are the five critical issues we have to get right in the future?
Each panelist will present their top 5 issues that the market must address if it is going to keep its position in the global insurance market. The audience will then vote for the recommendations that they consider to be the most critical for the industry and meeting client expectations.
Chaired by: Simon Wright, Chief Adjusting Officer, Xchanging
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Stuart Willoughby
Claims Director
Markel International
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Jostein Egeland
Claims Director
Norwegian Hull Club
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Paul Wordley
Global Head Insurance / Re-Insurance Group
Holman Fenwick Wilan
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Topics to be discussed include:
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How to decline a claim but retain a client
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How to pay a claim and keep ongoing premium income
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Winning back lost London Market business through global insureds choosing local placements - thus avoiding London altogether
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Where will the next generation of claims talent come from?
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Reversing the trend of outsourcing the majority of the claims handling and client contract to third party lawyers, adjusters and other consultants
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Who is adding value in the claims process and which element should be removed?
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Have we lost our commerciality around claims?
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Do companies think minimum standards will give Lloyd's a head start in the new age of claims or are they just catching up?
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17.00
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Drinks and networking reception sponsored by:
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