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Keynote speakers:

Daniel Wilkinson
Chief Executive Officer

Willis UK & Ireland
David J Williams
Claims & Underwriting Director

AXA Insurance
Professor Bryan Foss

Topics covered:

  • Transforming claims service and performance – the changing role of brokers
  • The strategic role of claims in attaining superiority in the insurance market
  • What clients want – and what it means for the roles of broker and underwriter
  • Key lessons for claims on improving customer service
  • Critical lessons learned from a real world technology implementation
  • Is the industry taking claims talent seriously?

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