Delivering a customer first strategy
in insurance
Webinar | 13th May 2020 | 11 am GMT
Delivering a customer first strategy in insurance
Overcoming the operational challenges to deliver a next generation, multi-channel customer experience post COVID19
Delivering a streamlined, multichannel, customer centric experience is a key priority for insurers and brokers aiming to achieve competitive advantage, profitable growth and improve customer retention.
The COVID crisis has created a burning platform that’s driven immediate operational change and a renewed desire for customer focused digital transformation in the future.
However, in large complex organisations with legacy technology and disparate data sets achieving a 21st century customer experience is easier said than done.
Topics to be covered include:
- Leveraging mobile to achieve real customer engagement: moving from ‘mobile first’ and ‘digital first’ to ‘customer first’
- Achieving quicker Time to Value whilst maintaining security
- Creating an agile workforce by combining digital and human
- Enabling more efficient communication to accelerate business processes, reduce errors and effectively deal with ‘exceptions’
Sponsored by:
Overview
Format
Jeremy Burgess from TIN will interview Jo Verheyden, Samantha Smithson-Briggs from Aviva and Owen Kilbane from Kofax, asking questions submitted by the audience both in advance and on the day.
We prefer questions in advance, so please submit one when you register.
Some of the questions already submitted:
- How did you define "customer first" when forming your transformation strategy?
- What are the implications on current systems, processes and the workforce?
- Can you share some insights into successfully delivering companywide cultural transformation initiatives....
- ...and any costly pitfalls to avoid?
- What are your top 3 tips for delivering ROI?
Watch the replay here
Speakers
Sponsored by
Main sponsor:
Kofax software enables organisations to work today like the workplace of tomorrow.
Kofax Intelligent Automation solutions help organisations transform information-intensive business processes, reduce manual work and errors, minimise cost, and improve customer engagement. We combine RPA, cognitive capture, mobility & engagement, process orchestration, analytics capabilities and professional services in one solution. This makes it easy to implement and scale for dramatic, immediate results that mitigate compliance risk and increase competitiveness, growth and profitability.
Kofax provides a rapid return on investment for over 20,000 Kofax customers in financial services, insurance, government, healthcare, supply chain, business process outsourcing and other markets. Kofax delivers its software and solutions through its direct sales and services organisation and more than 650 indirect channel partners in more than 60 countries throughout the Americas, EMEA and Asia Pacific.
For more information click here