Webinar | 21st October 2020 | 16:00 BST
Mapping and innovating processes to drive better, customer focused decisions
Effectively aligning people, process and technologies is the key to delivering an exceptional customer experience that drives retention, efficiencies and profitability.
As customer service expectations are continually evolving, insurers and brokers must adapt their operating models to meet these new demands – whilst also ensuring customer acquisition/retention and improved margins.
However, in large, complex organisations this is easier said than done and the challenges of legacy technology, siloed data and departments coupled with outdated processes can frustrate transformation initiatives.
Attend this webinar to explore how you overcome the practical challenge of successfully changing the operating model, leverage new technologies to drive efficiencies and deliver a customer experience fit for the digital age.
Topics to be covered include:
TIN's Jeremy Burgess will interview a panel of speakers, asking questions submitted by the audience.
Directly after the discussion, we will host a zoom discussion to continue the discussion with the panelists and audience for the opportunity to share views and have more questions answered.
ABBYY is a Digital Intelligence company. We provide a Digital Intelligence platform that enables organizations to gain a complete understanding of their business. The platform is designed to allow organizations to deploy solutions in standalone configurations or as a tightly integrated extension of industry-leading RPA, BPM and packaged application solutions.
ABBYY technologies are used by more than 5,000 companies, including many of the Fortune 500 in finance, insurance, transportation and logistics, healthcare and other industries. ABBYY is recognized as a market leader in Intelligent Document Processing (IDP) and Process Discovery & Mining for driving impact where it matters most: customer experience, effectiveness, profitability and competitive advantage.
ABBYY has a worldwide presence with Headquarters in the United States and offices in 13 countries, including Germany, UK, France, Spain, Russia, Cyprus, Ukraine, Taiwan, Hong Kong, Hungary, Australia, and Japan.
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