Health insurance virtual roundtable | 2nd June | 11:00am
Driving customer engagement, creating competitive advantage and improving profitability
For private health insurers, the days of waiting for customers to engage with their services are gone. The focus now is on value drivers such as enhancing the customer experience, proactive wellness promotion, improving the claims process and member engagement.
This is an invitation only virtual round table discussion, where the emphasis will be on interaction, discussion and benchmarking. We'll be asking no more than 8 people to particpate and contiribute to the discussion, which will be a zoom call faciliated by TIN.
We'll dive into how health insurers can embrace digital transformation and ‘move from communications to conversations’, truly engaging their members in an ongoing dialogue throughout the entire customer lifecycle - resulting in enhanced engagement, long term loyalty and an improved member experience.
Format and focus
Whilst we are inviting JP Edwards of Foresters Financial and Gordon Henderson of HCA to lead the discussion we will be asking everyone to contribute to the round table and come along ready and willing to share current concerns, challenges and insights into how to approach them.
Topics to be discussed could include:
Smart Communications™ is the only provider of a cloud-based, next-generation customer communications platform. More than 500 global brands rely on Smart Communications to deliver meaningful customer communications across the entire lifecycle—empowering them to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. This is what it means to scale the conversation. Smart Communications is headquartered in the UK and serves its customers from offices located across North America, Europe, and Asia Pacific. The company offers a range of solutions including SmartCOMM™ and SmartDX™. In July 2019, the company acquired global digital transformation software company, Intelledox to further enhance its leadership in customer experience-driven communications. To learn more, visit smartcommunications.com.
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