As customer expectations rise, insurers and brokers will need to change traditional operations to become more customer centric in order to stay relevant, drive growth and maintain competitive advantage.

The challenges is how do you achieve that shift in a rapidly changing digital environment?

Hear how the US insurance market is developing a customer focused, digital experience from Allan Lubitz, SVP and CIO at Mercury Insurance Group, who will provide an insight into the trends, approaches and future developments of digital in the US, as well as sharing some key learnings from Mercury’s own transformation before the discussions start.

Topics to be covered include:

• Business and IT insights from the US insurance market to help improve and enhance customer experiences
• Where are the investments being made to achieve which business objectives?
• Tackling the operational challenges of become more customer centric and developing a single view of the customer
• The role of digital automation to improve the customer experience