25th June   |   155 Bishopsgate, London

TINtech 2019

| 155 Bishopsgate

Leverage innovation to enable digital transformation and successfully engage your customers to deliver positive business results

Effectively responding to technology driven change is the number one business challenge facing all insurers and brokers – having the right digital tools, technologies, capabilities and culture are critical if your organisation is going to engage customers, drive profitable growth and create sustainable competitive advantage.

Attend TINtech to explore how technology supports and enables effective business processes, how you leverage digital to drive operational efficiency and how to decide which emerging technologies will enhance the customer experience.

New for 2019, the Innovation stage will feature a series of “TINtalks”: brief TED style presentations from all parts of the innovation value chain.

BOOK TODAY - just £499 + VAT  >>

Group offer - book 2 places and the 3rd person comes FREE >>

 

 

 

Book now

08:00: Registration & Coffee 


350
+
senior attendees

30
+
expert speakers

17
interactive sessions

Programme

10:45 Morning Coffee

11:15 Streamed Sessions

Choose one of the following 3 streams or the Innovation Stage

Scroll right to see additional streams

Stream 1

Digitising & modernising the London Market

TOM Phase 2: enabling integration and adoption to realise tangible business benefits
 
Adrian Thornycroft
TOM Programme Director
LMG

Reimagining London: leveraging digital technologies for a new operating model for London
 
Hayley Spink
Head of Global Operations
Lloyd's

Sponsored by:

full session details

Stream 2

Driving digital
customer engagement in commercial lines

Using data and analytics to support personalisation in SME insurance

George Scarfe
Head of SME
Simply Business
Raj Variyar
Head of New Products
Simply Business


Moving beyond traditional segmentation: leveraging digital to truly understand customer needs and solve their problems
 
Sophia Pilkington-Miksa
Head of Customer Experience
Bought By Many

Sponsored by:

full session details

Stream 3

Intelligent automation in personal lines

The Practical Application of RPA / AI within Insurance
 
Tim Yorke
Transformation Director
AXA Insurance

Overcoming the practical challenges of moving from robotics to AI enabled processes

Jacob Abboud
Former CIO, Chief Digital Officer and Board Member
Allianz

Sponsored by:

full session details

Insurance Innovation Stage

Innovation in action

Transforming motor insurance through next generation telematics
Richard KingFounder and CEO, Ticker
Andrew Passfield, CEO, ICE InsureTech

Closing the gap between InsurTech innovation and integration into insurer operations
René Schoenauer, Product Marketing Manager EMEA, Guidewire Software

Innovation: technology or cultural challenge
Simon Adams, Managing Consultant, Nine Feet Tall 

Innovation is Transformation: 7 Steps to get Real
Paul Taffinder, Founder & Managing Partner, Taffinder Consulting

Digital Insurance and the API economy – The Core (system) is no longer core
Tomek Bugajski, Vice President and General Manager EMEA and India, eBaoTech

Transforming the coverholder experience through technology
TBC

See all sessions

Sponsored by:

full session details
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Stream 1

Digitising & modernising the London Market

TOM Phase 2: enabling integration and adoption to realise tangible business benefits

  • Benefits realisation – what’s achievable and how to get them
  • Integrating API’s and data flows to enable business process change
  • The implications for your people, processes and technology – overcoming the barriers to enable change
  • Phase two scope, progress, priorities and next steps
Adrian Thornycroft
TOM Programme Director
LMG

Reimagining London: leveraging digital technologies for a new operating model for London

  • How far will new technologies drive a transformative change in market operations?
  • Is digitising London realistic, desirable or achievable?
  • Establishing the skills, capabilities and buy-in from across the market to drive change
  • Understanding the complex challenges in successfully delivering transformative change
Hayley Spink
Head of Global Operations
Lloyd's

Sponsored by:

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Stream 2

Driving digital customer engagement in commercial lines

Using data and analytics to support personalisation in SME insurance

  • Transforming how we view, treat and interact with customers to create intimacy and engagement
  • Reducing levels of customer uncertainty to improve satisfaction
  • Using automation and self-service to remove frictional costs and improve the customer experience
George Scarfe
Head of SME
Simply Business
Raj Variyar
Head of New Products
Simply Business

Moving beyond traditional segmentation: leveraging digital to truly understand customer needs and solve their problems

  • The challenges for brokers and insurers in understanding customers
  • Why is personalisation getting so much air time? Should it be?
  • Redefining the insurance proposition around solving customer problems
  • Innovation – how to balance art and science to deliver real customer value at pace
Sophia Pilkington-Miksa
Head of Customer Experience
Bought By Many

Sponsored by:

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Stream 3

Intelligent automation in personal lines

The Practical Application of RPA / AI within Insurance

  • RPA -vs- Machine Learning -vs- AI
  • Elements and applications of RPA
  • Transition to Machine Learning
  • Transition to AI
Tim Yorke
Transformation Director
AXA Insurance

Overcoming the practical challenges of moving from robotics to AI enabled processes

  • Understanding what is possible now with machine learning tools
  • Successfully developing AI to solve real business challenges and improve current practices
  • Key challenges arising from AI applications and approaches to overcome them
Jacob Abboud
Former CIO, Chief Digital Officer and Board Member
Allianz

Sponsored by:

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Insurance Innovation Stage

Innovation in action
Success stories from the InsurTech era

11:15 - Introduction by innovation stage sponsor


11:30 -Transforming motor insurance through next generation telematics

Richard King, Founder and CEO, Ticker

Andrew Passfield, CEO, ICE InsureTech


11:45 - Closing the gap between InsurTech innovation and integration into insurer operations

René Schoenauer, Product Marketing Manager EMEA, Guidewire Software


12:00 - Innovation: technology or cultural challenge?

Simon Adams, Managing Consultant, Nine Feet Tall


12:15 -Innovation is Transformation: 7 Steps to get Real

Paul Taffinder, Founder & Managing Partner, Taffinder Consulting


12:30 - Digital Insurance and the API economy – The Core (system) is no longer core

Tomek Bugajski, Vice President and General Manager EMEA and India, eBaoTech


12:45 - Transforming the coverholder experience through technology

TBC


see all sessions

Sponsored by:

13:00 Lunch in the exhibition room

14.00 Panel discussions

Choose one of the following 3 panel discussions or the Innovation Stage

Scroll right to see additional panels

Panel 1

Enabling innovation and digital transformation

Explore how you overcome the practical operational and cultural challenges to create a dynamic and innovative organisation.

Alex Cottrell
Innovation Lead
Zurich Insurance

Matthew Ellerton
Head of Digital Culture
Euler Hermes

Jamie Keely
Head of Innovation 
Wesleyan Assurance Society

Sponsored by:

full session details

Panel 2

Leveraging technology to transform the operating model

Discover how to successfully develop and deploy technology applications that both deliver efficiency gains and enhanced the customer experience.

Bradley O'Connor
Head of Operations Technology Platforms
Beazley Group

Liz Harrison-Flynn
Group Digital Operations Director
Legal & General Group

Tim Yorke
Transformation Director
AXA Insurance

Sponsored by:

full session details

Panel 3

Transforming the
customer experience

Discuss the key criteria for successfully designing and developing customer centric products, journeys and experiences for the digital age.

Paul Middle
Global Partnering Director, Connected
RSA Insurance

Clairy Moraitou
Head of Global Customer Insights and Analytics
Zurich Insurance

Helen Hodges
Director of Strategy & Operations
Urban Jungle Insurance

Sponsored by:

full session details

Insurance Innovation Stage

Applications of future technology

Leveraging geospatial data to develop innovative approaches to disaster response and claims management
Ryan Bank, Managing Director, Geospatial Intelligence Center

Cyber threats to the insurance sector - both now and on the horizon 
Simon Viney, Cyber Security Financial Services Sector Lead, BAE Systems PLC

Applying AI and robotics to discover new insights from your data to drive better claims outcomes and reduce fraud
Marek Baldy, Sales & Marketing Director, TIW Group

Leveraging data eco-systems to reduce risk, redefine insurance propositions and improve business health
James Russell, Founder and CEO, Brisk

Live demo: Blockchain insurance application
David Edwards, Founder & CEO, ChainThat
Rebecca Oliver, Business Development Director, ChainThat

See all sessions

Sponsored by:

full session details
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Panel 1

Enabling innovation and digital transformation

Delivering transformational change is the key challenge facing all organisations within insurance. Legacy technology, outdated process and cultural challenges present real barriers to driving through change.

This panel discussion will explore how you overcome these challenges to create a dynamic and innovative organisation.


Topics to be discussed include:
 
  •  Is Agile Methodology the answer to breaking down silos and successfully delivering digital initiatives?
  • Developing the leadership capabilities to handle the next series of digital challenges and opportunities
  • Creating a culture where innovation has the space to breathe and ideas can develop
  • Engaging teams around collaboration and continual improvement 
Alex Cottrell
Innovation Lead
Zurich Insurance
Matthew Ellerton
Head of Digital Culture
Euler Hermes
Jamie Keely
Head of Innovation 
 
Wesleyan Assurance Society

Followed by Q&A with the panelists

Sponsored by:

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Panel 2

Leveraging technology to transform the operating model

Defining an operating model that balances the needs of operational efficiency with the cost of meeting customer expectation is an evolving challenge. The key to enabling that operating model is technology.

This panel will explore successful applications of technology that have both delivered efficiency gains and enhanced the customer experience.


Topics to be discussed include:
 
  • Tackling the legacy technology challenges – do new technologies negate the need to ‘rip and replace’ entire systems?
  • Successfully deploying new technology to reduce frictional costs
  • Enabling innovation in operations
  • Successfully executing digital initiatives on time and budget 
Bradley O'Connor
Head of Operations Technology Platforms
Beazley Group 
Liz Harrison-Flynn
Group Digital Operations Director
Legal & General Group 
Tim Yorke
Transformation Director
AXA Insurance

Followed by Q&A with the panelists

Sponsored by:

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Panel 3

Transforming the customer experience

Delivering a seamless, quick and easy customer experience is key to differentiating your brand, building market share and improving retention.

The key is getting close to customers to understand their needs, wants and behaviours.

This panel will explore the key criteria for successfully designing and developing customer centric products, journeys and experiences for the digital world.

 
Topics to be discussed include:
 
  • Leveraging new data sources to fully understand customers wants and needs
  • Moving from protection to prevention – the impact of data, connected devices and automation to transform insurance products 
  • Successfully deploying intelligent automation to fundamentally change the customer experience
  • Developing self-service models for insurance 
Paul Middle
Global Partnering Director, Connected
RSA Insurance
Clairy Moraitou
Head of Global Customer Insights and Analytics
Zurich Insurance
Helen Hodges
Director of Strategy & Operations
Urban Jungle Insurance

Followed by Q&A with the panelists

Sponsored by:

Closeclose pop up window
Insurance Innovation Stage

Applications of future technology

The impact of blockchain, data, robotics, IoT, AI & geospatial

14:00 - Leveraging geospatial data to develop innovative approaches to disaster response and claims management

Ryan Bank, Managing Director, Geospatial Intelligence Center


14:10 - Cyber threats to the insurance sector - both now and on the horizon 

Simon VineyCyber Security Financial Services Sector Lead, BAE Systems PLC


14:20 - Applying AI and robotics to discover new insights from your data to drive better claims outcomes and reduce fraud

Marek Baldy, Sales & Marketing Director, TIW Group


14:30 - Leveraging data eco-systems to reduce risk, redefine insurance propositions and improve business health

James Russell, Founder & CEOBrisk


14:40 - Live demo: Blockchain insurance application

David Edwards, Founder & CEO, ChainThat
Rebecca Oliver,
Business Development Director, ChainThat

Followed by Q&A with the panelists

Sponsored by:

15:00 Coffee in the exhibition room

15.20 Workshops

Choose one of the following 3 workshops or the Innovation Stage

Scroll right to see additional workshops

Workshop 1

Practical applications
of RPA

Successfully leveraging robotics to improve efficiencies, reduce errors and duplication

Ben Platts
Head of Operational Excellence and Automation
Zurich UK

Sponsored by:

full session details

Workshop 2

Legacy modernisation

Transforming core systems to deliver efficiencies, improve speed to market and enable new digital capabilities to enhance UX

Tim Mann
CIO
NFU Mutual

Sponsored by:

full session details

Workshop 3

Getting the data right to enable AI and automation 

Overcoming the practical challenges to effectively leverage value from data

Nigel Davis
CRB Client & Analytics Technology Director
Willis Towers Watson

 

Sponsored by:

full session details

Insurance Innovation Stage

Digital innovations in the customer experience

The digital distribution challenge
Laurence King, Practice Director, General Insurance, Charles Taylor InsureTech

Workflow Automation: Be fast. Be flexible. Be a fountain of knowledge
Tobias Stegemann, IT Consultant, Camunda Services

AI-Powered Data Curation for the London Market
Nick Stammers, VP of UK & EMEA, Ataccama

Achieving frictionless underwriting with AI (TBC)

See all sessions

Sponsored by:

full session details
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Workshop 1

Practical applications of RPA

Successfully leveraging robotics to improve efficiencies, reduce errors and duplication

  • Assessing where RPA and AI can be applied to business problems
  • Deconstructing the business processes to understand where robotics delivers the best results
  • Key challenges encountered and how they are overcome
  • Assessing the ROI and potential for further RPA as well as applying AI
Ben Platts
Head of Operational Excellence and Automation
Zurich UK
 

Followed by round table discussions

Sponsored by:

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Workshop 2

Legacy Modernisation  

Transforming core systems to deliver efficiencies, improve speed to market and enable new digital capabilities to enhance UX

  • Devising a business case, strategy and delivery plan for PAS modernisation
  • Understanding the complexities of interlinked core system processes
  • Should one system support the entire value chain?
  • Ensuring the new system has the capability to accommodate future digital applications that improve speed to market and online customer experiences
Tim Mann
CIO
NFU Mutual

Followed by round table discussions

Sponsored by:

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Workshop 3

Getting the data right to enable AI and automation

Overcoming the practical challenges to effectively leverage value from data

  • Auditing and assessing your current data assets - breaking down data silos across the organisation
  • Switching from legacy data systems to more nimble and flexible architecture
  • Developing a platform from which data can be accessed, analysed and interpreted
  • How do you put the results into insurance lifecycles and effectively embed new operational data processes?
Nigel Davis
CRB Client & Analytics Technology Director
Willis Towers Watson

Followed by round table discussions

Sponsored by:

Closeclose pop up window
Insurance Innovation Stage

Digital innovations in the customer experience

15:20 - The digital distribution challenge

Laurence King, Practice Director, General Insurance, Charles Taylor InsureTech


15:30 - Workflow Automation: Be fast. Be flexible. Be a fountain of knowledge

Tobias Stegemann, IT Consultant, Camunda Services


15:40 - AI-Powered Data Curation for the London Market

Nick Stammers, VP of UK & EMEA, Ataccama


15:50 - Achieving frictionless underwriting with AI (TBC)

TBC


16:00 - Presentation TBC

Please contact Jeremy Burgess if you have an innovative case study you'd like to share or you'd like to suggest an organisation to participate on the innovation stage. 

Contact Jeremy@TIN.events

Sponsored by:

16.30 Closing panel discussion

Future of Insurance 2025


The strategic implications of disaggregation of the insurance value chain

In a hyper connected, data rich environment, traditional approaches to underwriting, claims and distribution are being challenged and all organisations will have to respond, innovate and in some cases reinvent what they do to stay relevant in the digital world.

Our expert panel will share their vision for how the insurance landscape will change in the coming years, explore the challenges that lie ahead and discuss how they may be overcome.

Key challenges include: 

  • Does the rapid development of machine learning and robotics put the art of underwriting at risk? 
  • Can claims self-service and straight through processing be successfully delivered…and is it even desirable?
  • Engaging with new eco-systems to stay relevant
  • What are the implications of consolidation and disaggregation?
Adrian Poole
Head of Financial Services
Google
Steven Haasz
Global Chief Operating Officer
AXA XL
Steven Zuanella
Group Chief Digital Officer
Generali

Sponsored by:

17:30: Drinks reception

Who joined us at TINtech 2019

Network with 350+ senior attendees including:

Peers with job titles such as:

 

Chief Executive Officer

Chief Information Officer

Chief Digital Officer

Chief Operating Officer

Chief Finance Officer

Chief Data Scientist

Transformation Director

TOM Programme Director

Managing Director

Head of IT Architecture

Head of Claims Operations

Chief Information Officer

Director of Strategy & Innovation

Finance Business Partner

Head of Digital Performance Optimisation

Head of Digital Trading

Head of Global Operations

Head of Operations

VIEW THE FULL LIST

 

From companies including:

Admiral Group Plc

BAE Systems Applied Intelligence

Confused.com

Domestic & General Group Plc

Ecclesiastical Insurance Group Plc

Generali UK

Hiscox

Ingenie Driving Insurance

Just Group Ltd

Legal & General Group Plc

MS Amlin plc

NFU Mutual Insurance Society Ltd

Paymentshield Ltd

RSA Insurance Group Plc

TIW Group

Willis Towers Watson

Zurich Insurance

VIEW THE FULL LIST

 

Exhibitors

Supported by

CLOSE X
LIIBA

LIIBA is the trade association for Lloyd’s brokers representing its members on all matters affecting them within the London and International Markets. We have the support of the majority of Lloyd’s Brokers, accounting for over 95% of the Market’s business.

LIIBA’s mission is to ensure that London remains the pre-eminent insurance centre in the global market. We ensure that a coherent set of broker requirements are at the heart of the market’s process modernisation strategy. We provide expert guidance to firms as to how they should operate within that marketplace and the wider UK, European and global regulatory framework.

For more information click here

Photo of Paul Umpleby, JLT Speciality Ltd

"The TINtech events bring together people with common aims within the industry and provide a great platform for debate and learning. There are some very smart people in the room and getting access to them and getting their insight is wonderful."

Lance Grant, ACE European Group

Photo of Paul Umpleby, JLT Speciality Ltd

“Fantastic day today Jeremy. Innovation stage was a hit. Last year I asked the final panel if they could see DLT/blockchain in the London Market and it was met with scepticism - this year I saw 2 fantastic demos! The final panel was fantastic- and very honest. I am convinced your conference encourages us all to think about the art of the possible and plays an important role in bringing about change. Well done and have a very well earned drink or two tonight.”

Lee Timms, Beazley Group

Photo of Paul Umpleby, JLT Speciality Ltd

“Amidst a sea of mediocre conferences, TINtech distinguishes itself by attracting strong speakers to debate challenging topics with a large and insurance savvy audience.”

John Muir, Willis Towers Watson

Photo of Paul Umpleby, JLT Speciality Ltd

“We are all no doubt very busy in our day jobs, but events like TINtech give us all an opportunity to pause, to share issues and experiences, to learn and importantly to make new connections and renew old ones.”

Steven Haasz, AXA Corporate Solutions

The evolution of TINtech

 

 

You can download the programmes from previous years by clicking the buttons below.

TINtech 2019TINtech 2018

TINTECH 2017 TINTECH 2016

TINTECH 2015 TINTECH 2014

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