Staying ahead of the game: streamlining document production and processing in claims

Case Study  |  16th March 2021  |  4pm - 5pm GMT

Case study: staying ahead of the game: streamlining document production and processing in claims

| Webinar

Key criteria to improve the customer experience and reduce costs

The application of RPA, speech recognition and self-service in claims to improve customer service and gain efficiencies looks obvious. However, ensuring these technologies are deployed effectively is key if organisations are to gain the promised ROI.

This session will explore:

  • Where does digital technology add the most value in claims processing?
  • The key criteria for effective deployment
  • How this technology impacts customer service, claims efficiency and the role of claims handlers

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Jason Cripps
Global Head of Operational Excellence & Intelligent Automation
Zurich
Vladimir Teodosiev
Senior Business Manager
Nuance

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