Case Study | 16th March 2021 | 4pm - 5pm GMT
Key criteria to improve the customer experience and reduce costs
The application of RPA, speech recognition and self-service in claims to improve customer service and gain efficiencies looks obvious. However, ensuring these technologies are deployed effectively is key if organisations are to gain the promised ROI.
This session will explore:
Nuance Communications is a world leader in conversational AI innovations that brings intelligence to everyday work and life. Nuance delivers solutions that understand, analyse, and respond to people – amplifying human intelligence to increase productivity and security.
With decades of domain and AI expertise, Nuance works with thousands of organisations globally across legal, healthcare and financial services & insurance, education, telecommunications, public services, and retail – to create stronger relationships and better experiences for their customers and workforce.