Leveraging digital to transform
claims customer journeys

Panel  |  16th March 2021  |  2pm - 3pm GMT

Panel: Leveraging digital to transform claims customer journeys

| Webinar

Delivering omni-channel experiences that drive engagement and retention

Customer service expectations have risen and they want claims to be resolved faster… in a channel and at a time that suits them. This panel discussion will explore:

  • The key criteria to deliver a swift, empathic claims service
  • Join up journeys and communications to drive retention
  • Overcome operational inefficiencies that hamper great service

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Christine Matthews
Head of Claims
Bought By Many
Amy Brettell
Head of Customer, UK Claims
Zurich Insurance UK
Rohan Regis
Vice President Insurance, UK & Europe
EXL

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