Leveraging digital to transform
claims customer journeys
Panel | 16th March 2021 | 2pm - 3pm GMT
Panel: Leveraging digital to transform claims customer journeys
Delivering omni-channel experiences that drive engagement and retention
Customer service expectations have risen and they want claims to be resolved faster… in a channel and at a time that suits them. This panel discussion will explore:
- The key criteria to deliver a swift, empathic claims service
- Join up journeys and communications to drive retention
- Overcome operational inefficiencies that hamper great service
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Sponsored by
Session Sponsor:
EXL (NASDAQ: EXLS) is a leading operations management and analytics company that helps our clients build and grow sustainable businesses. By orchestrating our domain expertise, data, analytics and digital technology, we look deeper to design and manage agile, customer-centric operating models to improve global operations, drive profitability, enhance customer satisfaction, increase data-driven insights, and manage risk and compliance. Headquartered in New York, EXL has more than 31,700 professionals in locations throughout the United States, the UK, Europe, India, the Philippines, Colombia, Australia and South Africa. EXL serves multiple industries including insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics, media and retail, among others.