Delivering transformational change

Interview  |  9th February 2021  |  2pm - 3pm GMT

Interview: Delivering transformational change

| Webinar

Knowing where digital works and where it doesn’t

  • Leveraging systems thinking to design effective digital services
  • Customer value: the sole driver
  • IT as last, not first
  • Speed of change: how to focus and what to avoid
  • Delivering promises, achieving best practice and overcoming claims process challenges

    John Seddon is an occupational psychologist, researcher, professor, management thinker and leading global authority on change, specialising in the service industry.

    The Daily Telegraph described him as a “reluctant management guru.”


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Professor John Seddon
Author, management thinker and global authority on change


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