Transforming claims operations
Leveraging digital to achieve efficiency and improve service
Increasing the efficiency of claims in the digital era: how to successfully leverage technology in the claims cycle
- How to exploit the increasing availability of data sources and logic patterns and improve customer outcomes
- Identifying economic opportunities along the entire claim value chain
- Examining the benefits of digital claims recording- allowing claimants to self-submit a case
- How digital improves the claims journey
- Achieving end to end digitalisation in the claims process to improve digital interactions
- Redesigning claims with a focus on customer outcomes
- Keeping pace with change- successfully integrating digital technologies into your claims operations whist maintaining a competitive edge
Verint is "The Customer Engagement Company." We help organizations simplify and modernize the way they engage customers through their contact center, branch, back office and marketing departments. Our market-leading broad portfolio of cloud and hybrid solutions is designed with the latest artificial intelligence and advanced analytics technologies to deliver greater automation and shared intelligence that drives real business impact. With over two decades of experience helping more than 10,000 organizations worldwide create lasting value, we’re a global leader in customer engagement.
With 40% of customer transactions being digital – a figure expected to increase to over half within the next three years – there’s never been a more important time for effective customer engagement. The eg operational intelligence® software suite, together with the eg principles of operational management®, provides the ability to optimize customer service provision and manage end-to-end customer journeys using any device, anytime, anywhere.