Leveraging digital to transform claims operations

Panel  |  16th March 2021  |  11am - 12 noon GMT

Panel: Leveraging digital to transform claims operations

| Webinar

Overcoming legacy technology and reducing complexity to improve CX and efficiency

  • Changing the conversation from refresh to renew
  • How do you ensure you turn off the old systems and avoid additional legacy systems?
  • Is microservice architecture an answer to claims legacy?
  • Successfully delivering change that improves the customer experience

This panel discussion will explore the practical challenges of modernising legacy claims technology, addressing technical and operational debt, and successful approaches that enable new capabilities and build agility in claims processes.

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Jeremy Trott
Claims Director
Ecclesiastical Insurance Group
Bart Patrick
Managing Director, Europe
Duck Creek Technologies


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