Strategically transforming London market claims

Keynotes  |  6th October 2020  |  10:00 - 10:40

Keynotes: Strategically transforming London market claims

| Webinar

A new era for excellence in London Market claims handling & Changing mindset and skillsets to deliver high impact sustainable change in claims

  • What can we learn from retail and implement within the subscription model to help create a unique proposition?
  • Changing mindset to adopt change, be agile, evolve and deliver quickly
  • Listening to the customer to ensure claims service meets evolving client expectations

  • What are the drivers for change in the industry?
  • What the priorities for change?
  • How/why have these become the priorities?
  • How do we approach managing them?
  • What is the desired end result?

In this session our keynote speakers will give a 10min presentation before taking questions from the audience.

Followed by Zoom Conference discussion.


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Tim Carter
Claims Director
Everest Re
Sian Fisher
Chief Executive Officer
Chartered Insurance Institute


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