Strategic claims technology

Panel discussion  |  6th October 2020  |  14:00 - 14:40

Panel discussion: Strategic claims technology

Leveraging technology to enable claims transformation

The last 6 months has highlighted the strategic importance of technology, both in enabling new operating models and streamlining the claims process. However, there is still a long way to go until we can call the claims process in London digital.

In this session the panel explore the latest technology that can enable a digital claims service that enhances the client experience, delivers efficiency and provides the platform for the future claims operating model.

Topics to be discussed include:

  • Are central claims services now redundant in the post COVID era?

  • What technologies have been utilised and made the biggest difference to meeting customer expectations during this time? What digital changes will occur as a result?

  • Successfully changing the customer relationship and service model, including approaches to outsourcing communications, skills and capabilities

  • Are we operationally limited to a single claims platform?

Have your questions answered live on the day and benchmark with your peers on the subsequent Zoom Conference discussion.


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Charles Bush
Head of Property and Energy Claims
Clare Constable
Claims Director
HDI Global Specialty
Andrew Walker
Head of Claims, Europe
Berkshire Hathaway Specialty Insurance (BHSI)
Bart Patrick
Managing Director
Duck Creek Technologies

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