3rd December 2019   |  Etc. Fenchurch Street, London

TINtech Life & Health

| Etc. Fenchurch Street

Leveraging digital to drive innovation, enable operational efficiency & transform the customer experience

The life, health and protection sectors are on the cusp of transformational change driven by new digital technologies, changing customer expectations and the critical need to transform the operating model to meet the twin imperatives of operational efficiency and customer centricity .

TINtech Life & Health brings IT and the business together to explore

  • HOW you overcome the people, process and technology challenges of delivering successful digital transformation
  • HOW you build agility into your systems and processes
  • HOW you deliver a customer experience fit for the digital age.

Topics for discussion include:

  • Successfully changing your distribution models to increase sales, drive market share and enable cross-selling
  • Transforming the customer experience through data analytics, RPA and self service to improve retention
  • Overcoming the operational challenges of digital change to enable efficiency and agility
  • Enabling a culture of innovation to solve business challenges both now and in the future

Register today - first 50 places only £199 + VAT »

Book your place today

First 50 places only £199 + VAT

(Full price £499 + VAT)

REGISTER NOW

Agenda

10:30 Coffee and networking in the exhibition area

11:00 Benchmarking workshops

Choose one of the following 2 workshops featuring a case study presentation followed by round table discussions 

Workshop 1

Creating a culture of innovation in IT


John-Paul Edwards
Chief Digital & Information Officer
Foresters Financial
full session details

Workshop 2

Automated claims rules – the next innovation in the protection market?


Stuart Fox
Claims Data & Accounts Manager
Munich Re UK Life
Sean Grainger
Claims Proposition Manager
Munich Re UK Life
full session details
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Workshop 1

Creating a culture of innovation in IT

  • Role of IT in innovation and strategy
  • Strategic considerations for successful digital transformation - how to get started, scale efforts and maintain commitment
  • Blocks to innovation and how to overcome them
  • Ensuring the customer is at front and centre of your efforts
John-Paul Edwards
Chief Digital & Information Officer
Foresters Financial

 

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Workshop 2

Automated claims rules – the next innovation in the protection market?

  • Can the tried, tested and accepted UW rules methodology be transferred for the risk management of claims?
  • How can automated claims rules help improve the customer journey for policy claimants?
  • Building a bigger picture with claims data to continuously improve the rules used to manage the risks
Stuart Fox
Claims Data & Accounts Manager
Munich Re UK Life
Sean Grainger
Claims Proposition Manager
Munich Re UK Life

 

12:30 Lunch and networking in the exhibition area

13.30 Benchmarking workshops 

Workshop 1

Using automation to create better outcomes and efficiencies in Life


David Greenall
Former Head of IT, Digital, Distribution & Investments
Canada Life

Sponsored by:

full session details

Workshop 2

Placing digital at the heart of the business - building a digitally integrated ecosystem to deliver seamless customer experience


Steve Maile
Head of User Experience
BGL Life
full session details
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Workshop 1

Using automation to create better outcomes and efficiencies in Life

  • Identifying and shaping automation opportunities
  • Creating a governance framework to develop and manage the progression of automation projects
  • Integrating back office systems, data and processes to ensure successful deployment
  • What challenges still need to be overcome?
David Greenall
Former Head of IT, Digital, Distribution & Investments
Canada Life

 

Sponsored by:

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Workshop 2

Placing digital at the heart of the business - building a digitally integrated ecosystem to deliver seamless customer experience

  • Identifying the right technology providers and partners to drive your digital transformation
  • Building capabilities to seamlessly integrate with channel partners, third-party providers and customers
  • Harness advancements in real-time data collection and processing to improve customer focus and engagement
  • Making sales intuitive and straightforward to improve the customer journey
Steve Maile
Head of User Experience
BGL Life

15:00 Coffee and networking in the exhibition area

15.30 Market Insight

Choose one of the following 2 workshops featuring a case study presentation followed by round table discussions 

Market Insight 1

Developing digital capabilities to move the underwriting process forward


Andy Parker
Claims and Underwriting Director
British Friendly
full session details
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Market Insight 1

Developing digital capabilities to move the underwriting process forward

  • Use and limitations of insuretech in data collection
  • Statistical algorithms and rules to assist in underwriting decisions
  • Perceived benefits and drawbacks of accelerated underwriting
  • What does the future of underwriting look like in life insurance?
Andy Parker
Claims and Underwriting Director
British Friendly

 

17:00: Drinks reception

Book your place TODAY

REGISTER NOW

First 50 places only £199 + VAT (standard rate £499+VAT)
Become an annual premium member for just £799 + VAT - attend all the conferences & events for free

Our series of TINtech conferences have been market leading technology strategy events in the GI and Lloyd’s and London markets for many years, and we look forward to bringing the same benefits the life, health and protection sectors as they navigate their own digital transformations.
Vendors and suppliers of services cannot register as delegates.

Interested in sponsorship?

ENQUIRE NOW

Find out why leading suppliers in the UK insurance sector sponsor TINtech year in, year out - and have done since its launch in 2009.

Venue

Etc. Fenchurch Street

Fenchurch Place

43/44 Crutched Friars

London

EC3N 2AE

tel: 020 3735 2700

Useful Info

Closest tube stations: Tower Hill or Aldgate

Closest rail: Fenchurch St, Liverpool St, London Bridge

Photo of Paul Umpleby, JLT Speciality Ltd

"The TINtech events bring together people with common aims within the industry and provide a great platform for debate and learning. There are some very smart people in the room and getting access to them and getting their insight is wonderful."

Lance Grant, ACE European Group

Photo of Paul Umpleby, JLT Speciality Ltd

“Fantastic day today Jeremy. Innovation stage was a hit. Last year I asked the final panel if they could see DLT/blockchain in the London Market and it was met with scepticism - this year I saw 2 fantastic demos! The final panel was fantastic- and very honest. I am convinced your conference encourages us all to think about the art of the possible and plays an important role in bringing about change. Well done and have a very well earned drink or two tonight.”

Lee Timms, Beazley Group

Photo of Paul Umpleby, JLT Speciality Ltd

“Amidst a sea of mediocre conferences, TINtech distinguishes itself by attracting strong speakers to debate challenging topics with a large and insurance savvy audience.”

John Muir, Willis Towers Watson

Photo of Paul Umpleby, JLT Speciality Ltd

“We are all no doubt very busy in our day jobs, but events like TINtech give us all an opportunity to pause, to share issues and experiences, to learn and importantly to make new connections and renew old ones.”

Steven Haasz, AXA Corporate Solutions

Exhibitors

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