3rd December 2019   |  Etc. Fenchurch Street, London

TINtech Life & Health

| Etc. Fenchurch Street

Leveraging digital to drive innovation, enable operational efficiency & transform the customer experience

The life, health and protection sectors are on the cusp of transformational change driven by new digital technologies, changing customer expectations and transforming operating models. There has never been a more important time to meet the twin imperatives of operational efficiency and customer centricity - and technology has never been a bigger part of the solution.

TINtech Life & Health brings IT and the business together to explore

  • HOW you overcome the people, process and technology challenges of delivering successful digital transformation
  • HOW you build agility into your systems and processes
  • HOW you deliver a customer experience fit for the digital age.

Topics for discussion include:

  • Successfully changing your distribution models to increase sales, drive market share and enable cross-selling
  • Transforming the customer experience through data analytics, RPA and self service to improve retention
  • Overcoming the operational challenges of digital change to enable efficiency and agility
  • Enabling a culture of innovation to solve business challenges both now and in the future

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Agenda

09.00 Introduction

The changing life, health and protection landscape

  • Drivers for change
  • The impact and implications across the insurance value chain
  • The transformational opportunities that digital provides
Keith Aylwin
UK Director, Life & Health Technology Team
EY

10:45 Coffee and networking in the exhibition area

11:15 Benchmarking workshops

2 workshops featuring case study presentations followed by round table discussion

Morning Workshop 1


Workshop 1:  Creating a culture of innovation in IT                                                                                                 


John-Paul Edwards
Chief Digital & Information Officer
Foresters Financial

full session details

Morning Workshop 2


Workshop 2:  Automated claims rules – the next innovation in claims?                                                             


Stuart Fox
Claims Data & Accounts Manager
Munich Re UK Life
Sean Grainger
Claims Proposition Manager
Munich Re UK Life

full session details
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Morning Workshop 1

Creating a culture of innovation in IT

  • Role of IT in innovation and strategy
  • Strategic considerations for successful digital transformation - how to get started, scale efforts and maintain commitment
  • Obstacles to innovation and how to overcome them
  • Ensuring the customer is at front and centre of your efforts
John-Paul Edwards
Chief Digital & Information Officer
Foresters Financial

 

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Morning Workshop 2

Automated claims rules – the next innovation in claims?

  • Can the tried, tested and accepted UW rules methodology be transferred for the risk management of claims?
  • How can automated claims rules help improve the customer journey for policy claimants?
  • Building a bigger picture with claims data to continuously improve the rules used to manage the risks
Stuart Fox
Claims Data & Accounts Manager
Munich Re UK Life
Sean Grainger
Claims Proposition Manager
Munich Re UK Life

 

12:30 Lunch and networking in the exhibition area

13.30 Benchmarking workshops 

2 workshops featuring case study presentations followed by round table discussion

Afternoon Workshop 1


Workshop 3:  Using automation to create better outcomes and efficiencies                                                                                                           


David Greenall
Former Head of IT, Digital, Distribution & Investments
Canada Life

Sponsored by:

full session details

Afternoon Workshop 2


Workshop 4:  Placing digital at the heart of the business - building a digitally integrated ecosystem to deliver seamless customer experience


Gary Burchett
Protection Director & Product Owner
Lloyds Banking Group

full session details
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Afternoon Workshop 1

Using automation to create better outcomes and efficiencies 

  • Identifying and shaping automation opportunities
  • Creating a governance framework to develop and manage the progression of automation projects
  • Integrating back office systems, data and processes to ensure successful deployment
  • What challenges still need to be overcome?
David Greenall
Former Head of IT, Digital, Distribution & Investments
Canada Life

 

Sponsored by:

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Afternoon Workshop 2

Placing digital at the heart of the business - building a digitally integrated ecosystem to deliver seamless customer experience

  • Identifying the right technology providers and partners to drive your digital transformation
  • Building capabilities to seamlessly integrate with channel partners, third-party providers and customers
  • Harness advancements in real-time data collection and processing to improve customer focus and engagement
  • Making sales intuitive and straightforward to improve the customer journey
Gary Burchett
Protection Director & Product Owner
Lloyds Banking Group

 

15:00 Coffee and networking in the exhibition area

15.30 Market insight: change in action

Featuring a practitioner perspective followed by Q&A

Market Insight 1

Developing digital capabilities to move the underwriting process forward


Andy Parker
Claims and Underwriting Director
British Friendly
full session details
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Market Insight 1

Developing digital capabilities to move the underwriting process forward

  • Use and limitations of insuretech in data collection
  • Statistical algorithms and rules to assist in underwriting decisions
  • Perceived benefits and drawbacks of accelerated underwriting
  • What does the future of underwriting look like in life insurance?
Andy Parker
Claims and Underwriting Director
British Friendly

 

17:00: Drinks reception

Book your place TODAY

REGISTER NOW

£499+VAT
Become an annual premium member for just £799 + VAT - attend all the conferences & events for free

Our series of TINtech conferences have been market leading technology strategy events in the GI and Lloyd’s and London markets for many years, and we look forward to bringing the same benefits the life, health and protection sectors as they navigate their own digital transformations.
Vendors and suppliers of services cannot register as delegates.

Interested in sponsorship?

ENQUIRE NOW

Find out why leading suppliers in the UK insurance sector sponsor TINtech year in, year out - and have done since its launch in 2009.

Who you'll be joining

Network & benchmark with your industry experts

Join peers with job titles such as:

Chief Underwriter

Head of Group Protection Distribution

Head of Strategy and Innovation

Head of Life Client Management

Global Chief Underwriter, Health and Protection

Chief Data Officer

Claims and Underwriting Director

Managing Director

Divisional Director, Accident & Health

Chief Digital & Information Officer

Director, New Partnerships and Affinity Relationships

Head of Underwriting

Head of Large Client GB

Global Life Chief Claims Officer

Head of Digital Distribution

View full attendee list

From companies such as:

AIG Life

Aon Aviva Health

AXA PPP Healthcare

British Friendly Society

BUPA

Canada Life Limited

Foresters Financial

Holloway Friendly

Legal & General Group Plc

Munich Re Group

Swiss Re

Willis Towers Watson

Zurich Insurance





view full company list

Who should attend?

TINtech Life & Health is for senior executives both setting and implementing digital and innovation strategies across the life, health and protection value chain.

The event brings together both business and IT to explore how technology and digital are enabling more efficient operations, better underwriting, delivering a customer centric claims experience - and driving transformative change across businesses and the industry. A strict seniority criteria applies to ensure the discussions are kept at a strategic level and the best benchmarking opportunities are created. Importantly, suppliers cannot attend* as delegates and no press are invited to ensure you can candidly exchange ideas and benchmark strategy with your peers.

*for sponsorship enquires please call Phil Middleton on 

0207 631 0034

Exhibitors

Venue

Etc. Fenchurch Street

Fenchurch Place

43/44 Crutched Friars

London

EC3N 2AE

tel: 020 3735 2700

Useful Info

Closest tube stations: Tower Hill or Aldgate

Closest rail: Fenchurch St, Liverpool St, London Bridge

Photo of Paul Umpleby, JLT Speciality Ltd

"The TINtech events bring together people with common aims within the industry and provide a great platform for debate and learning. There are some very smart people in the room and getting access to them and getting their insight is wonderful."

Lance Grant, ACE European Group

Photo of Paul Umpleby, JLT Speciality Ltd

“Fantastic day today Jeremy. Innovation stage was a hit. Last year I asked the final panel if they could see DLT/blockchain in the London Market and it was met with scepticism - this year I saw 2 fantastic demos! The final panel was fantastic- and very honest. I am convinced your conference encourages us all to think about the art of the possible and plays an important role in bringing about change. Well done and have a very well earned drink or two tonight.”

Lee Timms, Beazley Group

Photo of Paul Umpleby, JLT Speciality Ltd

“Amidst a sea of mediocre conferences, TINtech distinguishes itself by attracting strong speakers to debate challenging topics with a large and insurance savvy audience.”

John Muir, Willis Towers Watson

Photo of Paul Umpleby, JLT Speciality Ltd

“We are all no doubt very busy in our day jobs, but events like TINtech give us all an opportunity to pause, to share issues and experiences, to learn and importantly to make new connections and renew old ones.”

Steven Haasz, AXA Corporate Solutions

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