Transforming the digital customer experience

Panel Discussion  |  1st December 2020  |  12 noon - 1pm GMT

Panel: Transforming the digital customer experience

| Webinar

Overcoming the operational challenges to drive engagement and retention

Devising and deploying a digital strategy that can drive innovation across the value chain is key to delivering an exceptional customer experience.

  • Driving deeper engagement and a richer customer experience in a digital world
  • Leveraging digital to deliver operational efficiency and a consistent experience
  • Effectively using data to innovate and deliver a competitive edge

In this session our experts share their insights on the key criteria for successfully leveraging digital to meet customer expectations whilst also increasing competitive advantage and profitability.


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Richard Beaven
Chief Operating Officer
Brightside Group
Chris Thompson
Global Head of Mobile & Head of Public Websites
Jakub Wróblewski
Sollers Consulting


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