Transforming the customer
experience in insurance
Online panel discussion | 23rd September 2020 | 11:00 BST
Transforming the customer experience in insurance
Developing new products and a streamlined customer journey for the digital age
CX is the new battleground in insurance and meeting (and exceeding) customer expectations is key to driving customer acquisition and retention, building trusted brands and creating sustainable competitive advantage. However, devising and delivering a consistent customer experience across multiple channels and product lines is easier said than done when legacy technology, siloed operations and disparate datasets can hinder innovation.
Attend this online panel to hear examples of how these challenges are being addressed successfully in both the retail and SME insurance sectors.
Topics to be covered include:
- How LV= established FLOW – the new digital car insurance brand with a streamlined customer journey
- Overcoming the practical challenges to integrate data from across the organisation to improve customer engagement
- Deploying an effective self-service model that both improves the CX and unlocks efficiencies
- The future of customer engagement in a digital world: developing future innovations using personalised automation
For every person who registered on this event TIN paid to plant a tree in the Brecon Beacons. TIN is a proud supporter of :
On registering we use the data provided to contact attendees about this and future events, and share with the webinar sponsor. We do not share data with any other third parties. You can unsubscribe at any time - View our privacy policy here.
Sponsored by:
Overview
Format
TIN's Jeremy Burgess will host a discussion with Darya, Neil and Gerhard based on topics submitted by the audience and questions asked live during the session.
Directly after the discussion, we will host a zoom discussion to continue the discussion with the panelists and audience for the opportunity to share your experiences benchmark your approach and have more questions answered.
For every person who registered on this event TIN paid to plant a tree in the Brecon Beacons. TIN is a proud supporter of :
On registering we use the data provided to contact attendees about this and future events, and share with the webinar sponsor. We do not share data with any other third parties. You can unsubscribe at any time - View our privacy policy here.
Sponsored by
Main sponsor:
Precisely provide an end-to-end, mature product portfolio with a singular focus on data integrity so we can help our customers move forward with confidence. Today, we have 12,000 enterprise customers, including 90 of the Fortune 100, in 100 countries worldwide.
Insurance companies rely on Precisely to deliver satisfying, personalised digital experiences no matter how, where or when the customer chooses to interact. Using custom video, chatbot, email, and mobile communications. Precisely has solutions to help clients to win lasting customer loyalty and accelerate business growth.
Our innovative customer experience toolkit provides clients with insight and understanding into customer behaviour and interactions across the entire customer lifecycle, allowing them to engage through consistent, relevant and impactful interactions at precisely the right time.
Find out how Precisely can enable you to create seamless, personalised and omnichannel communications on any medium, anytime to reach and engage your customers at THEIR moment of need.
For more information click here