8:00 - 10am | 26th September 2017 | The Gherkin
Transforming the Customer Experience
Enhancing the customer experience is a key priority for insurers as they get to grips with the opportunities that digital presents. To achieve this an organisation’s culture, processes and technology need to be transformed and reengineered in order to enable and deliver a customer-centric service.
This breakfast briefing will explore the key challenges in devising and implementing an operating model and IT infrastructure that can enable and sustain this transformation, and take advantage of existing and emerging technologies such as RPA, AI and machine learning.
Topics to be discussed include:
UKGI CIO, Head of Operational Performance & Management
08:00 Registration and refreshments
08:15 Breakfast of your choice with views over the city
(Full English, smoked salmon & scrambled eggs or continental)
08:40 Introduction by the chair
09:05 Roundtable discussions and feedback
30 St Mary Axe
How to get there?
» Fenchurch Street
» Liverpool Street
» Local street parking nearby
Fadata is a leading provider of software solutions for insurance companies worldwide. At a time of rapid industry change, it helps insurers compete by implementing digital processes needed to connect faster and more effectively with their customers and distribution partners. Recognized as an advanced solution provider by analysts at Gartner and Celent, Fadata has clients in over 30 countries across Europe, the Middle East, Africa and Latin America.
Fadata is headquartered in London and has offices throughout Europe, including a software development and operations centre in Sofia. It also has an extensive international distribution and implementation partner network that includes BearingPoint, Charles Taylor InsureTech, EVRY, EY, Infosys, Sollers and Tieto.
In 2017, Fadata acquired Impeo, broadening its insurance front-office capabilities. Fadata’s shareholders include The Riverside Company, a global private equity firm, and Charles Taylor plc., the London-based global provider of insurance services.