Leveraging digital to transform the operating model - The Insurance Network

Leveraging digital to transform the operating model

8:00 - 10am | 1st May 2018 | The Gherkin
Leveraging digital to transform the operating model
Building agility and flexibility into technology platforms and operations to meet customer expectations and improve business performance

Sponsored by:

Having access to data from multiple systems in real-time is critical in meeting changing customer expectations and improving the user experience.

However, this is easier said than done as data often sits on legacy systems that traditionally don’t ‘talk’ to each other: resulting in inefficient processes, costly IT platforms and a poor client experience.

This breakfast briefing will explore the key challenge of how you transform the operating model to enable employees from across the organisation access to information from multiple systems, to speed up resolution times and improve your business performance.

Geoff Yates, Executive Director and CIO at Farmers Mutual Group in New Zealand (a sister company to NFU Mutual) will present his approach to building flexibility and agility into IT platforms and operations and tackling the practical challenges of legacy systems.


Geoff Yates
Executive Director and CIO
Farmer Mutual Group in New Zealand
(sister company to NFU Mutual)



08:00 Registration and refreshments

08:15 Breakfast of your choice with views over the city
(Full English, smoked salmon & scrambled eggs or continental)

08:40 Introduction by the chair

08:50 Presentation

Simplifying systems and build new solutions to overcome the practical challenges of legacy

  • Reviewing the technology stack and operating model to identify in efficiency and service gaps
  • Key criteria when investing in customer centric operational change
  • Overcoming the operational and technological challenges to achieve better customer outcomes
  • Operational agility and flexibility - effectively responding to an increasingly digital world where the pace of change will only get faster


Geoff Yates
Executive Director and CIO
Farmer Mutual Group in New Zealand
(sister company to NFU Mutual)

09:05 Roundtable discussions and feedback

10:00 Close


The Gherkin
30 St Mary Axe

How to get there?

By Tube

» Aldgate
» Bank

By Rail

» Fenchurch Street
» Liverpool Street

Car Parking

» Local street parking nearby


Leveraging Hyland’s enterprise information platform, OnBase, more than 800 insurance carriers have achieved superior results, increasing their profitability through more accurate and consistent underwriting decisions while decreasing response times and the costs associated with claims. Seamless integrations with policy, billing and claims management systems speed processing times across the entire insurance lifecycle, increasing both the quality and efficiency of work and customer service.

Hyland is a leader in providing software solutions for managing content, processes and cases for organizations across the globe. For over 25 years, Hyland and its more than 3,000 global employees have enabled nearly 16,000 organizations to digitalize their workplaces and fundamentally transform their operations with its OnBase platform. Headquartered in Westlake, Ohio, Hyland was recently named a leader in Gartner’s first Magic Quadrant for Content Services Platforms. Gartner also named Hyland a leader in its previous seven Magic Quadrants for Enterprise Content Management.

For more information, please visit www.onbase.com/en

To find out about the sponsorship options available please:
Submit your sponsorship enquiry here »
Or contact Phil Middleton, +44 (0)20 7631 0034, phil@the-insurance-network.co.uk

Register now »

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