Delegated Authority: Overcoming the operational challenges - The Insurance Network

Delegated Authority: Overcoming the operational challenges

13:00 - 13:45 | 1st November 2017

Delegated Authority: Overcoming the operational challenges

Implementing a Delegated Authority solution to comply with reporting standards, effectively manage 3rd party relationships and achieve operational efficiency

Co-sponsored by:
Microsoft-logo_cmyk_c-gray

As companies expand their Delegated Authority business there is an increased operational pressure to comply with regulators and Lloyd’s reporting standards, especially around risk management information focused on Solvency II, conduct risk, complaints, due diligence and bordereaux data.

The key challenge is how to collect and then manage the data, not only to comply with the regulatory requirements, but also to drive operational efficiency and better 3rd party relationships.

Technology coupled with robust systems and processes is tackling this challenge head on.

This webinar features two presentations that will explore both the operational challenges of effectively managing Delegated Authority business and how technology can solve these challenges.

View the recording »

Attend this webinar to:

  • Explore the practical challenges of Delegated Authority data gathering, authenticating and reporting
  • Devise systems and processes that overcome these operational challenges
  • Discover how deploying CRM technology can automate and manage data, reporting and TPA relationships

Speakers:

Paul Uprichard
Head of Delegated Underwriting
Sompo International

Matt Newman
Senior Project Manager
Hitachi Solutions Europe

This will be followed by Q&A with Paul and Matt.

View the recording »

AGENDA 13:00 - 13:45 | 1st November 2017

13:00 Introduction by the chair

13:05 Overcoming the operational challenges within Delegated Authority

  • Collecting FCA and Lloyd’s reporting data
  • Data transmission between TPAs
  • Reconciling bordereaux data efficiently
  • Moving away from manual processes to streamline processes and reducing errors
  • Automation of Coverholder systems beyond FNOL

Paul Uprichard
Head of Delegated Underwriting
Sompo International


13:20 Implementing a CRM technology platform to manage Delegated Authority

  • Overview of Microsoft Dynamics 365 reporting and TPA management
  • Using the DA Dashboard to:
    1. Track products & binders
    2. Track risk classifications
    3. Track TPA relationships
    4. Produce FCA & Lloyd’s reporting requirements
  • Key lessons learned from the Delegated Authority accelerator programme

Matt Newman
Senior Project Manager
Hitachi Solutions Europe

13:35 Q&A session

13:45 Wrap-up and close

View the recording »



SPONSORED BY

Transform From a Policy-centric Organisation into a Customer Centred Enterprise

Customers are better informed than ever before making it harder for insurers to keep and grow their profitable ones. This new type of customer expects to engage with companies in whichever way suits them and for that engagement to be consistent, irrespective of their chosen channel. None of these emerging demands are served well by the legacy policy driven systems of most established insurers.

Hitachi Solutions works with insurance companies around the world to help them migrate to new technology solutions that put the customer and agent at the heart of the enterprise. Utilising Microsoft Dynamics 365 and Hitachi’s own insurance software, users of the system have a complete 360° view of their customers, agents and other third parties and can market, sell, and service more efficiently, and cost effectively.

Your marketing, sales and service teams access the same system providing holistic information on individual customers including policy details, renewal dates, claims history, preferences, etc. enabling superior customer engagement, providing the opportunity to cross-sell and up-sell and providing your organisation with the information it needs to put the customer at the heart of everything you do. Marketers are able to build real time journey based decisioning into all digital and personal channels to drive meaningful engagement in the manner and time most suited to your customers – whether they are end customers, agents or intermediaries.

Part of the highly respected Hitachi Group, Hitachi Solutions provides IT strategy and solutions based on Microsoft Dynamics 365 and other Microsoft technologies to some of the world’s largest organisations. With 200+ consultants in the UK and over 1000 globally, we are ideally placed to help insurance companies take advantage of the latest business solutions from Microsoft.

For more information visit www.hitachi-solutions.co.uk

To find out about the sponsorship options available please:
Submit your sponsorship enquiry here »
Or contact Phil Middleton, +44 (0)20 7631 0034, phil@the-insurance-network.co.uk
SPONSORED BY


Microsoft-logo_cmyk_c-gray

Microsoft supports insurance carriers in becoming digital insurers with solutions to optimise omni-channel delivery, digitise the employee and customer experience, merge data from interactions with big data sources, gain breakthrough insights into customer and market opportunities, and better enable producers with those insights to transform ideas into action and change into opportunity.

With Microsoft Dynamics 365 insurance organisations can transform from policy-centric to customer-centric. They can capitalise on new sales opportunities, and help improve operational efficiency by centralizing policyholder information, including outreach activities, interaction and underwriting history, key relationships, and claims details—all in a single repository. Help increase client loyalty and renewal rates with faster inquiry handling, streamlined claims resolution, and proactive customer service. Gain unprecedented visibility into the sales pipeline, agent/broker productivity, client loyalty, claims processing, and more, with real-time dashboards and contextual analytics. By giving brokers mobile tools and automation, carriers can free them up to have more relevant and meaningful customer interactions. And Microsoft Dynamics 365 helps you address regulatory compliance by using robust workflow and auditing capabilities to automatically capture and track key data areas.

To learn more, visit www.microsoft.com

To find out about the sponsorship options available please:
Submit your sponsorship enquiry here »
Or contact Phil Middleton, +44 (0)20 7631 0034, phil@the-insurance-network.co.uk

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