London Market Claims Annual Report 2019


On the threshold of transformation

This year’s London Market Claims Annual Report looks at how transformational change in the London Market will impact claims. The announcement of a next generation claims initiative in the Lloyd's 'Future at Lloyd's’ strategy has led organisations to review their digital capabilities in readiness for the upcoming changes.

The report focusses on the challenges currently facing claims and the barriers to modernisation and innovation. We also explore some of the implications of The Future at Lloyd’s strategy and how adopting new technology and fostering innovation is crucial to revitalising the claims process.

London Market Claims driving change and transformation in claims in the London market

Based on the results of the London Market Claims 2019 pre-event survey and in-depth research with insurance leaders, the report identifies clear themes both insurers and brokers are keen to discuss:

  • What kind of technology to introduce to add value to the market, rather than heralding change for change’s sake
  • The impact of technology on organisational culture, skills and capabilities
  • How to successfully drive innovation that delivers positive change

As ever, my thanks to everyone who has taken part in the research and the attendees of London Market Claims 2019. Special thanks to our main sponsor, Sollers Consulting, and all our sponsors and contributors.

download the full report

London Market Claims is the leading innovation event, and will discuss enabling and delivering claims transformation in the London Market. This year the event takes place on the 8th of October 2019 at Etc., Fenchurch Street. Click here to view the agenda.

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Authored by myComply Co-Founder & Chief Operating Officer Neil Reddekopp and AXA XL Senior Construction Risk Engineer James Stengel