Capita works with established insurance companies, helping them to improve customer journeys and deal with legacy technology and data quality issues. We also support FinTech organisations that are looking to rapidly grow and scale their businesses.

We have worked with leading brands for well over a decade, helping them thrive in a competitive, demanding marketplace – delivering agile, efficient and cost-effective operations and helping create a truly customer-centric digital service across life, pensions and insurance markets.

  • 15 million life and pension policies managed
  • Market leading IoT capability
  • 200,000+ market slips and endorsements processed per year

Supporting the Insurance Industry - Capita's Covid-19 response

Helping the insurance indsutry to press reset

Five ways for insurers to support customers during the pandemic

Insurance Advisory - 10 principles of addressing customer vulnerability for call centre employees

Wellness in the time of Covid, an Insurance Industry Perspective

Creating a culture of wellness in the technology, financial services sectors

7 steps to apprenticeship success - addressing the insurance knowledge and skills gaps coming out of the Coronavirus pandemic

Empowering the insurance workforce of the future

Insurance Advisory: overcoming the insurance customer onboarding challenge

Creating Engaging, Differentiated Customer Experiences in Insurance though Conversational messaging
Jeremy Burgess interviews, Damian Turvinov, Squad Product Owner – Conversational Commerce | Capita Consulting

Webinar replay: preparing the Insurance Industry for Automation

Webinar replay: Capita's London market webinar in collaboration with TIN

Get in touch

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Contact details

Gabriel Swift
07842 617 035

Agata Malecka 
07840 992 301