Creating an effective & resilient
operating model post COVID
Webinar | 27th May 2020 | 11:00 - 11:40 BST
Creating an effective & resilient operating model post COVID
Transforming traditional thinking around insurance operations
As with all organisations insurers and brokers have had to move quickly to deal with the corona virus lockdown, managing WFH and realigning operations to keep their businesses running.
Directors are now looking towards the future and assessing what the operating model will look like post COVID19, and assessing the opportunity to drive digital transformation and fundamentally change traditional systems and processes. Those that grasp this opportunity to rethink their organisations NOW will be the winners in the future.
This webinar will explore:
- The people, process and technology challenges - and opportunities – in transforming operations
- Engaging employees to create a digitally enabled, customer focused high performance culture
- Building operational resilience and agility to unlock efficiencies and drive innovation
- What enabling technologies will allow you to track performance, allocate resource and monitor workflows in a ‘hybrid’ operating model
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Sponsored by:
Overview
Format
TIN's Jeremy Burgess will interview Paul from AXA and Helen from Aviva asking questions submitted by the audience both in advance and live on the day.
We prefer questions in advance, so please submit one when you register.
You can also join us, from 11:40, in a zoom discussion. Link will be provided after the webinar.
Topics to be covered include:
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How has the transition to WFH changed the mindset in your organisation to transform traditional operational processes?
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How are you now assessing operational resilience and where will the investments be in the next 18months?
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Overcoming the data challenges to effectively manage workforce and workflows in a digital environment
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Engaging employees to ensure changes in the traditional operating model are embraced, sustainable and effective
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How will customer expectations change and how do you best respond?
Watch now
On registering to view this content, we use the data provided to contact attendees about this and future events, and share with the webinar sponsor, who may contact you for marketing purposes. We do not share data with any other third parties. You can unsubscribe at any time - View our privacy policy here.
Speakers
Sponsored by
Main sponsor:
Verint is "The Customer Engagement Company." We help organizations simplify and modernize the way they engage customers through their contact center, branch, back office and marketing departments. Our market-leading broad portfolio of cloud and hybrid solutions is designed with the latest artificial intelligence and advanced analytics technologies to deliver greater automation and shared intelligence that drives real business impact. With over two decades of experience helping more than 10,000 organizations worldwide create lasting value, we’re a global leader in customer engagement.
With 40% of customer transactions being digital – a figure expected to increase to over half within the next three years – there’s never been a more important time for effective customer engagement. The eg operational intelligence® software suite, together with the eg principles of operational management®, provides the ability to optimize customer service provision and manage end-to-end customer journeys using any device, anytime, anywhere.
For more information click here