Creating an effective & resilient
operating model
post COVID

Webinar  |  27th May 2020  |  11:00 - 11:40 BST

Creating an effective & resilient operating model post COVID

| Webinar

Transforming traditional thinking around insurance operations

As with all organisations insurers and brokers have had to move quickly to deal with the corona virus lockdown, managing WFH and realigning operations to keep their businesses running.

Directors are now looking towards the future and assessing what the operating model will look like post COVID19, and assessing the opportunity to drive digital transformation and fundamentally change traditional systems and processes. Those that grasp this opportunity to rethink their organisations NOW will be the winners in the future.

This webinar will explore:

  • The people, process and technology challenges - and opportunities – in transforming operations
  • Engaging employees to create a digitally enabled, customer focused high performance culture
  • Building operational resilience and agility to unlock efficiencies and drive innovation
  • What enabling technologies will allow you to track performance, allocate resource and monitor workflows in a ‘hybrid’ operating model
Paul Burrows
Customer Experience & Operations Director
AXA Insurance Plc
Helen Rodway
Head of GI Transformation
Aviva

register now

On registering we use the data provided to contact attendees about this and future events, and share with the webinar sponsor, who may contact you for marketing purposes. We do not share data with any other third parties. You can unsubscribe at any time - View our privacy policy here.


Sponsored by:

 

Overview

Format

TIN's Jeremy Burgess will interview Paul from AXA and Helen from Aviva asking questions submitted by the audience both in advance and live on the day.

We prefer questions in advance, so please submit one when you register.

You can also join us, from 11:40, in a zoom discussion. Link will be provided after the webinar.

Topics to be covered include:

  • How has the transition to WFH changed the mindset in your organisation to transform traditional operational processes?

  • How are you now assessing operational resilience and where will the investments be in the next 18months?

  • Overcoming the data challenges to effectively manage workforce and workflows in a digital environment

  • Engaging employees to ensure changes in the traditional operating model are embraced, sustainable and effective

  • How will customer expectations change and how do you best respond?

Register to attend now

register here

Can't make it? Don't worry, we'll send you a recording!

On registering we use the data provided to contact attendees about this and future events, and share with the webinar sponsor, who may contact you for marketing purposes. We do not share data with any other third parties. You can unsubscribe at any time - View our privacy policy here.

Speakers

Paul Burrows
Customer Experience & Operations Director
AXA Insurance Plc
Helen Rodway
Head of GI Transformation
Aviva
Chris Rainsforth
Head of Operational Management Best Practice
Verint-Systems
Jeremy Burgess
CEO
The Insurance Network

Interested in sponsorship?

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