Delivering a customer first strategy
in insurance

Webinar  |  13th May 2020  |  11 am GMT

Delivering a customer first strategy in insurance

| Webinar

Overcoming the operational challenges to deliver a next generation, multi-channel customer experience post COVID19

Delivering a streamlined, multichannel, customer centric experience is a key priority for insurers and brokers aiming to achieve competitive advantage, profitable growth and improve customer retention.

The COVID crisis has created a burning platform that’s driven immediate operational change and a renewed desire for customer focused digital transformation in the future.

However, in large complex organisations with legacy technology and disparate data sets achieving a 21st century customer experience is easier said than done.

Topics to be covered include:

  • Leveraging mobile to achieve real customer engagement: moving from ‘mobile first’ and ‘digital first’ to ‘customer first’
  • Achieving quicker Time to Value whilst maintaining security
  • Creating an agile workforce by combining digital and human
  • Enabling more efficient communication to accelerate business processes, reduce errors and effectively deal with ‘exceptions’


Sponsored by:

 

 

 

 

 

 

 

Samantha Smithson-Biggs
Transformation Director
Aviva plc
Jo Verheyden
Former Customer Experience Director
Domestic and General

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Overview

Format

Jeremy Burgess from TIN will interview Jo Verheyden, Samantha Smithson-Briggs from Aviva and Owen Kilbane from Kofax, asking questions submitted by the audience both in advance and on the day.


We prefer questions in advance, so please submit one when you register.


Some of the questions already submitted:

  • How did you define "customer first" when forming your transformation strategy?
  • What are the implications on current systems, processes and the workforce?
  • Can you share some insights into successfully delivering companywide cultural transformation initiatives....
  • ...and any costly pitfalls to avoid?
  • What are your top 3 tips for delivering ROI?





Watch the replay here

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Speakers

Samantha Smithson-Biggs
Transformation Director
Aviva plc
Jo Verheyden
Former Customer Experience Director
Domestic and General
Jeremy Burgess
CEO
The Insurance Network
Owen Kilbane
 
Kofax

Interested in sponsorship?

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