Leveraging automation to transform claims

Online panel  |  22nd July 2020  |  14:00 BST

Leveraging automation to transform claims

| Webinar

Overcoming the practical challenges to improve the customer claims experience and deliver efficiencies

Robotics and smart automation are high on the transformation agenda of leading players, and for many claims is the key area where this technology is driving competitive advantage and delivering ROI. This drive to automate has been accelerated by the reshaping of claims operations following COVID, meaning NOW is the time to get automation in claims right.

However, despite the increased appetite to embrace change there are complex technology, people and process challenges which need to be overcome to improve CX, streamline outdated processes and free up claims professionals' time to deliver real customer value.

During this online panel our experts will explore these challenges, present their vision for overcoming them, and discuss:

  • Transforming the claims operating model post COVID: what lessons can we learn from WFH, and what are the implications for productivity?
  • Effectively using RPA in claims processes to improve customer outcomes – quick wins and long-term ambitions
  • Tackling legacy claims technology and data challenges to enable automation
  • Leveraging smart automation to build resilience, enable effective line management and support staff wellbeing in the hybrid claims function

Sponsored by:

 

Jeremy Trott
Head of Operations - Claims
Allianz Insurance Plc
Yan Chow
MD, MBA
Automation Anywhere

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Overview

Format

TIN's Jeremy Burgess will interview Ken and Jeremy, asking questions submitted by the audience.  

We prefer questions in advance, so please submit one when you register.

Directly after the discussion please join us in a zoom discussion to continue the discussions with the panelists and your peers, share your views and have your questions answered . Link will be provided after the webinar.

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On registering we use the data provided to contact attendees about this and future events, and share with the webinar sponsor. We do not share data with any other third parties. You can unsubscribe at any time - View our privacy policy here.

Jeremy Trott
Head of Operations - Claims
Allianz Insurance Plc
Yan Chow
MD, MBA
Automation Anywhere

Interested in sponsorship?

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