Leveraging digital to transform claims

Online Panel Discussion |  27th January 2021  |  11:00 GMT

Leveraging digital to transform claims

| Webinar

Adding digital capabilities to core claims systems to improve the customer experience and deliver efficiencies

Improving claims performance has always been a priority for forward thinking organisations as they seek to improve the customer experience and drive engagement and retention (whilst also reducing frictional costs) but with customer expectations escalating it is rapidly becoming business critical.

Customers will no longer tolerate inefficient, slow or a poorly communicated claims service…and they expect to be treated in a personal, empathic way (across multiple channels) and for you to go way beyond the bare minimum.

This webinar will explore what the claims journey of the future will look like and the practical people, process and technology challenges that you need to address in order to deliver it.

Topics to be covered include:

  • Changing the mindset and culture to rethink customer claims journeys
  • Changing core claims systems to enable employees to solve customer problems
  • Transforming the claims experience through a single view of the customer
  • Leveraging digital to deliver a seamless, efficient claims journey that reduces the costs of claims
Will Paskins 
Head of Claims Digital Experience
Zurich Insurance UK
David St Clair
Product Owner, Claims Management Systems
AXA Partners
Karin Vermeulen
Senior Development Manager, Workflow & Document Management
Discovery Limited

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Overview

Format

Jeremy Burgess will interview the panelists asking questions submitted by the audience. Throughout the session we will also run a series of benchmarking polls and your can interact directly with everyone using the live chat.

Catch up on the replay here

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Will Paskins 
Head of Claims Digital Experience
Zurich Insurance UK
David St Clair
Product Owner, Claims Management Systems
AXA Partners
Karin Vermeulen
Senior Development Manager, Workflow & Document Management
Discovery Limited

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