Online Panel Discussion | 27th January 2021 | 11:00 GMT
Adding digital capabilities to core claims systems to improve the customer experience and deliver efficiencies
Improving claims performance has always been a priority for forward thinking organisations as they seek to improve the customer experience and drive engagement and retention (whilst also reducing frictional costs) but with customer expectations escalating it is rapidly becoming business critical.
Customers will no longer tolerate inefficient, slow or a poorly communicated claims service…and they expect to be treated in a personal, empathic way (across multiple channels) and for you to go way beyond the bare minimum.
This webinar will explore what the claims journey of the future will look like and the practical people, process and technology challenges that you need to address in order to deliver it.
Topics to be covered include:
Jeremy Burgess will interview the panelists asking questions submitted by the audience. Throughout the session we will also run a series of benchmarking polls and your can interact directly with everyone using the live chat.
Hyland is a leading content services provider that enables thousands of organizations to deliver better experiences to the people they serve.
For more information click here