Achieving a digital operating model
in the London market
Virtual roundtable | 13th May | 10:00 - 11:00
Achieving a digital operating model in the London market
Overcoming the practical challenges to streamline processes, leverage automation and transform the client experience
As we emerge from lockdown and grapple with FAL and BP2, many in the London market are reassessing their operating models and exploring ways to build new digital capabilities that will not only positively transform traditional ways of working, but also enable a more client centric operating model.
There is renewed will and momentum to embrace and deliver change. However, organisations need to overcome complex challenges around people, process, technology and (especially) data if they are to successfully deliver this transformation.
Attend this virtual round table to explore and benchmark:
- What the future London market operating model looks like
- Where operations can be streamlined or transformed
- Assessing where and how automation can be applied and developing a robust business case around agility & capability
- Key criteria to deliver successful digital transformation
Contributions from:
AGENDA
10:00 Meeting begins with introduction by the chair
10:05 Introductory presentations
Delivering the post lockdown, digitally enabled operating model
Topics to be discussed include:
- What the London market operating model will look like
- The implications for technology, skills, capabilities and data within insurers and brokers
- Embracing technology innovations to deliver agility, reduce frictional costs and grasp growth opportunities
- Building on the digital foundations to deliver lasting, positive change
10:20 Roundtable discussions and feedback
11:00 Close
Sponsored by
Main sponsor:
Swiss Post Solutions (SPS) is a leading global provider of Business Process Outsourcing and Innovative Document Management Services in both the physical and digital world. A strong international client base relies on SPS’ ability to envision, design and build end-to-end solutions and to be its trusted advisor for the key value drivers in BPO: location strategy, process optimization and technology, such as intelligent automation. Part of the Swiss Post Group headquartered in Bern, Switzerland, SPS’ 7,800 employees and specialized partners span the full range of the industry with focus on insurance, banking telecommunications and healthcare, addressing customer needs in more than 20 countries.
SPS UK & Ireland, headquartered in Richmond enables the London Market insurers to become digital insurance enterprises. They virtualise the workforce, improve data usability and identify opportunities for automation that streamline manual tasks, improve customer response times, reduce running costs, and enhance service quality. SPS Insurance BPO services include forms processing, digital mailroom, output management and claims automation.
To discover more visit: https://www.swisspostsolutions.com/en/industries/insurance
For more information click here