Transforming insurance
operations
for the digital customer

Webinar  |  21st October 2020  |  16:00 BST

Transforming insurance operations for the digital customer

| Webinar

Mapping and innovating processes to drive better, customer focused decisions

Effectively aligning people, process and technologies is the key to delivering an exceptional customer experience that drives retention, efficiencies and profitability.

As customer service expectations are continually evolving, insurers and brokers must adapt their operating models to meet these new demands – whilst also ensuring customer acquisition/retention and improved margins. 

However, in large, complex organisations this is easier said than done and the challenges of legacy technology, siloed data and departments coupled with outdated processes can frustrate transformation initiatives.

Attend this webinar to explore how you overcome the practical challenge of successfully changing the operating model, leverage new technologies to drive efficiencies and deliver a customer experience fit for the digital age.


Topics to be covered include:

  • Assessing current service gaps to establish where change needs to be delivered
  • Developing a culture where operations are designed around customer outcomes
  • Overcoming the data challenges to achieve a single view of the customer across the organisation
  • Leveraging technology to automate traditional manual processes in onboarding, policy underwriting, claims, adjudication and compliance

Sponsored by:

Yanna Winter
Chief Information Officer & Head of IT
Generali
Arvinder Mudhar
Chief Information and Digital Officer
Unum UK
Reggie Twigg
Director of Product Marketing
ABBYY
Jeremy Burgess
CEO
The Insurance Network

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On registering we use the data provided to contact attendees about this and future events, and share with the webinar sponsor. We do not share data with any other third parties. You can unsubscribe at any time - View our privacy policy here.

Overview

Format

TIN's Jeremy Burgess will interview a panel of speakers, asking questions submitted by the audience.  

Directly after the discussion, we will host a zoom discussion to continue the discussion with the panelists and audience for the opportunity to share views and have more questions answered.

click here to watch the replay

On registering we use the data provided to contact attendees about this and future events, and share with the webinar sponsor. We do not share data with any other third parties. You can unsubscribe at any time - View our privacy policy here.

Yanna Winter
Chief Information Officer & Head of IT
Generali
Arvinder Mudhar
Chief Information and Digital Officer
Unum UK
Reggie Twigg
Director of Product Marketing
ABBYY

Interested in sponsorship?

enquire now

 

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