Transforming General Insurance

Online panel discussion  |  23rd September 2021  |  11:00 - 12:00

Transforming General Insurance

| Webinar

Overcoming the practical challenges to enable effective digital customer interactions

The pace of change in GI is at an all time high. Not only has covid dramatically changed customer expectations and exposed gaps in insurer digital services, but new technologies and integrated data sets are driving innovation in products, enhancing customer insights and enabling improved customer experiences.

Leading organisations are rethinking how they leverage digital to transform their business and operating models to improve customer journeys, deliver efficiencies and build competitive advantage.

However, for established insurers to effectively compete in traditional and new markets they will need to overcome operational and cultural challenges to successfully deliver change.

This panel discussion will explore:

  • What the future business and operating models are for insurers and their customers
  • The technological, operational and data challenges that need to be addressed
  • How you successfully deliver change in complex organisations


Sponsored by:

Lindsay Foster
Commercial Strategy and Transformation Director
AXA Partners
Dylan Bourguignon
CEO
SO-SURE
René Schoenauer
Director, Product Marketing, EMEA
Guidewire Software

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Overview

Agenda

  • What user experience do customers expect and how do you cater to the multitude of generations?
  • Overcoming the challenge of modernising legacy technology whilst also ‘keeping the lights on’?
  • Tackling data quality, accessibility and then using it effectively to improve the customer journey
  • Keeping the momentum and engagement for change going through those tough moments

In this interactive panel discussion, the audience took part in benchmarking polls and gained key insights into how our experts are overcoming the practical challenges to deliver future business and operating models.

watch the replay

For every person who attended this event, TIN planted a tree in the Brecon Beacons. TIN is a proud supporter of


On registering to watch the recording, we use the data provided to contact attendees about this and future events, and share with the webinar sponsor. We do not share data with any other third parties. You can unsubscribe at any time - View our privacy policy here.

Lindsay Foster
Commercial Strategy and Transformation Director
AXA Partners
Dylan Bourguignon
CEO
SO-SURE
René Schoenauer
Director, Product Marketing, EMEA
Guidewire Software
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