Webinar | 1st May 2018
Unpicking the people, process and technology challenges of digital
As customer expectations rise, insurers and brokers will need to change traditional operations to become more customer centric in order to stay relevant, drive growth and maintain competitive advantage.
The challenges is how do you achieve that shift in a rapidly changing digital environment?
Hear how the US insurance market is developing a customer focused, digital experience from Allan Lubitz, SVP and CIO at Mercury Insurance Group, who will provide an insight into the trends, approaches and future developments of digital in the US, as well as sharing some key learnings from Mercury’s own transformation before the discussions start.
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17:00 Introduction by Jeremy Burgess
Hyland is a leader in providing software solutions for managing content, processes and cases for organizations across the globe. For over 25 years, Hyland has enabled more than 19,000 organizations to digitalize their workplaces and fundamentally transform their operations. Named one of Fortune’s Best Companies to Work For® since 2014, Hyland is widely known as both a great company to work for and a great company to do business with.
Seamless integrations with policy, billing and claims management systems speed processing times across the entire insurance lifecycle, increasing the quality and efficiency of work and customer service, while robust costumer communication management solutions enhance the customer experience. Using OnBase, more than 700 carriers globally have achieved results by increasing profitability through accurate and consistent underwriting decisions while decreasing response times and costs associated with claims.
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