Enabling digital broker operations in the London market

Overcoming the practical challenges to drive up the client experience, deliver efficiencies and enable an innovative culture

The Gherkin

London market brokers are embracing digital to keep up with rapid digital change, and produce user-led digital products at a pace previously unseen. This is no longer a choice: it’s a commercial necessity for brokers wishing to remain competitive, with billions being invested in InsureTechs challenging the status quo.

However, in large, complex organisations with legacy systems and disparate data sets, it is difficult for organisations to be agile enough to suit the type of collaborative, fast-paced environment that is now typical of the tech space.

The landscape becomes even more complex when you consider the modernisations and operational implications of Blueprint 2, next generation PPL, the DXC joint venture and operational resilience requirements extending to third parties in the value chain.

This breakfast briefing will explore the future of the London market, how to tackle the data challenges, and the key criteria to successfully deliver transformational change in your organisation.

Topics to be discussed include:

  • How to identify opportunities that could be driven by digital services
  • Setting up insurer/broker relations for success in a digital landscape
  • Creating a culture that embraces digital change


Sponsored by



Helen Howard-Knight

Director of Operations, Global Broking Centre



  • Takes place in the private dining rooms at the top of the Gherkin
  • Only 15 industry practitioner places are available
  • Hear the case study then participate in the Q&A






08:00 Registration, tea and coffee

08:15  Breakfast of your choice with views over the city

08:40 Introduction by the chair

08:50 Presentation

Overcoming the practical challenges to enable the future broker operating model

  • What does London’s future broker operating model look like?
  • Where are we in landing the Future at Lloyd’s Blueprint?
  • What are the implications for brokers
  • Operational and technology considerations for preparation
  • How much will this cost and what are the time lines

register now

Helen Howard-Knight

Director of Operations, Global Broking Centre


09.05 Roundtable discussion & feedback

10:00 Close

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