London Market Claims 2027
Transforming claims to deliver a client focused, digitally enabled & efficient service
1 Basinghall Avenue
Introductory practitioner rate | £299 +VAT
Introductory rate for suppliers of services £1499+VAT
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Overview
"Claims performance is now a board-level issue in the London market."
Leading organisations recognise that claims is a source of efficiency, client service and competitive advantage. The challenge is not whether to invest, but making the right investment decisions and executing them effectively.
Clients expect faster answers, clearer communication and fair outcomes. Brokers want confidence that claims service will support placement and renewal conversations. Underwriters need better claims insight to improve pricing, coverage and portfolio decisions.
At the same time, claims teams are under pressure from rising indemnity costs, legacy systems and processes, delegated authority complexity and a shortage of experienced talent. AI and automation can help, but only where the data, workflows and governance are ready.
London Market Claims is the only event dedicated to improving claims performance across the value chain. The focus this year is on the decisions you need to make now to stay ahead of the curve and deliver successful change: where to invest, what to fix first, how to prove ROI and how to modernise without losing specialist judgement.
The event will examine how to reduce frictional cost, strengthen delegated authority oversight, improve client service, align claims with underwriting and build the skills needed for a more demanding market.
Attend London Market Claims to:
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Deliver a claims service that meets rising client expectations around speed, transparency and fairness
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Use data, analytics, AI and automation to improve claims performance and decision-making
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Reduce frictional cost across complex claims processes, handoffs and wider market interactions
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Strengthen delegated authority claims oversight, bordereaux processes and governance
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Align claims more closely with underwriting, portfolio management and client strategy
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Build the talent, skills and operating models needed for a more data-driven market
Exhibitors
LimeIQ is a specialist data intelligence platform predominantly assisting the Lloyd’s of London market.
Working with 20+ syndicates currently and over 100 Delegated Claims Administrators (DCAs), LimeIQ transforms complex, fragmented bordereaux and claims data into a single, validated source of truth—without disrupting existing workflows or requiring system change.
Through its four-step framework—Ingestion, Validation, Aggregation, and Intelligence—LimeIQ ingests and standardizes high volumes of bordereaux data, applies automated validation controls, and consolidates information into a common, market-ready format.
The platform delivers analytics across claims, portfolio performance, catastrophe exposure, and KPIs, enabling Managing Agents, DCAs and Brokers to make faster, data-driven decisions.
LimeIQ also powers scalable front-end reconciliation, matching cashbook payments to bordereaux records using tokenized claim identifiers. By bridging this data, LimeIQ enhances transparency, reduces manual effort, and ensures continuous, auditable reconciliation across the market.
LimeIQ enhances existing systems, delivering clarity, control, and intelligence to the Lloyd’s marketplace.
For more information click here
Built for the Lloyd’s, London and Global Markets.
GEMINI is Ecliptic’s expert management product, giving insurers one system to instruct, pay and manage global expert spend. Every stage of the expert lifecycle is visible, from expert onboarding to instruction and settlement, through to SLA monitoring and fee analysis.
GEMINI processes expert fees for Lloyd’s, LIRMA and ILU business, while its Non-Bureau Service handles payments outside the bureau through a Vitesse loss fund. Experts submit invoices through a single system across all bureaux.
Integrated with leading claims systems, including DOCOsoft, Guidewire, TRAX & Sequel, and trusted by 44 Carriers and more than 1,400 Expert companies. GEMINI brings speed, data, consistency and lower cost to a complex market.
Expert management, simplified. Fee payments, streamlined. Data insights, actionable.
For more information click here