Overview

Driving up claims performance is crucial to meet evolving client needs and expectations, reduce frictional costs, and seize the opportunities presented by a more data-driven market.

There is now a burning platform and momentum to rethink and transform outdated claims operations, address challenges related to legacy technology, cultural inertia, and an extended and complex claims value chain – and to do so swiftly.

However, as we move into a rapidly developing, AI enabled world there is uncertainty about the opportunities and threats for traditional operating models and how to deliver the claims service of the future.

London Market Claims focuses on how to successfully deliver claims transformation that not only provides ROI but also enhances the client experience.