Overcoming the practical challenges to build a claims-centric, organisational culture
Digital technologies such as GenAI, increased client expectations around service and the relentless push for efficiency mean the burning platform for change has finally arrived. It is no longer viable for claims functions to use outdated, manual systems and processes in an attempt to deliver a 21st century client-centric claims experience.
Claims service is now central to winning new business, creating a strong brand and building sustainable competitive advantage - as well as improving retention and delivering operational efficiency.
However, successfully changing legacy systems, traditional roles and an engrained culture is easier said than done. Our expert panel will share their vision of “what a good claims function looks like”, the skills and capabilities needed to deliver it, and experiences of delivering the change.
Topics for discussion include:
- A vision for future claims service
- Harnessing the power of new technologies to enhance employee roles and enable better client outcomes
- Overcoming the operational challenges to transform claims systems and processes
- Effectively competing for talent and retaining the skills required for the future
Book your place now