London Market Claims
Transforming London Market Claims processes and improving claims performance for the benefit of all stakeholders
The Minster Building
Introductory practitioner booking rate | £299 +VAT
(Standard price | £699 +VAT)
Introductory supplier rate | £1299 +VAT
(Standard price | £1499 +VAT)
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Overview
Driving up claims performance is crucial to meet evolving client needs and expectations, reduce frictional costs and seize the opportunities presented by a more data-driven market.
There is now a burning platform and momentum to rethink and transform outdated claims operations, address challenges related to legacy technology, cultural inertia and an extended and complex claims value chain – and to do so swiftly.
However, as we move into a rapidly developing, AI enabled world there is uncertainty about the opportunities and threats for traditional operating models and how to deliver the claims service of the future.
London Market Claims focuses on how to successfully deliver claims transformation that not only provides ROI but also enhances the client experience.
Attend London Market Claims to:
- Deliver an exceptional claims service that meets client expectations
- Leverage technology and data to enhance and streamline your claims processes
- Overcome the operational challenges to rethink delegated authority claims processes, data and bordereaux
- Discuss strategies to attract and retain the next generation of claims talent
- Discover innovative approaches to transform traditional processes and practices
Sponsored by
Main sponsor:
DOCOsoft’s claims management systems are tailor-made for the Lloyd’s and London market. They seamlessly integrate with market infrastructure like LIRMA, ECF2 Writeback, IMR and GEMINI, and with SCM and PAS software, bringing together policy data, claims, transactions, documents, diaries and approvals in a unified compliant platform.
Our systems harness AI to empower your experts.
From document classification to data ingestion, from risk flagging to workflow optimisation, our AI tools augment skilled claims professionals. Our AI enhances speed, precision and decision-making – empowering, not replacing, human expertise.
Supporting Blueprint Two readiness.
As an active participant in all phases of Blueprint Two development, DOCOsoft relays market feedback, and delivers technical-impact analysis, UAT support, cutover planning and hypercare, to support a seamless digital transformation.
More than 50% of all claims messages in London go through a DOCOsoft system, so when it comes to claims, the London Market runs on DOCOsoft.
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Exhibitors
Imagine a global team of business and IT experts working closely with financial organisations to transform their operations and equip them for success.
Sollers' expertise helps insurers implement core systems, streamline front-end platforms, and stay ahead of industry trends, allowing them to focus on delivering exceptional service.
With deep knowledge of the London insurance market and strong partnerships with leading technology providers, the Sollers team integrates tools—from data analytics to cloud infrastructures and automation solutions—into financial operations. By doing so, they empower insurers to navigate complexities, innovate, and thrive in a rapidly changing landscape.
Operating in London Market since 2016 Sollers have successfully delivered projects for over 15 carriers including Beazley, QBE, Liberty, Aspen, Arch, Riverstone, Enstar, W/R/B and more.
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At Future Processing, we serve as your trusted technology consultancy and delivery partner, experienced in Specialty, Marine and other lines of insurance. Our team of engineers and consultants excels in swiftly identifying your unique business challenges, culminating in the delivery of high-quality of digital solutions.
Drawing from around 25 years of industry experience and profound comprehension of the London Market, we prioritise seamless collaboration and strategic alignment throughout our advisory and delivery process. We take full ownership for crafting solutions tailored to your unique challenges, ensuring optimal outcomes for your business.
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For over 25 years, Innovation Group has been the trusted partner of leading insurers, brokers, and MGAs, managing critical incidents across motor and property with a digitally connected, customer‑first approach. Our end‑to‑end claims management solutions span FNOL to final settlement, supported by in‑house specialists, an integrated supply chain, and award‑winning capability in motor, home, subsidence, general perils, loss adjusting, and underground services. As the only provider with a fully integrated subsidence solution and in‑house laboratories, we deliver a seamless, one‑stop‑shop experience that drives transparency, efficiency, and exceptional customer outcomes.
Alongside operational expertise, our Insights Platform provides deep, case‑level intelligence to identify cost drivers and enhance decision‑making.
We combine expert professionals, advanced technology, and data‑driven insight to deliver three core benefits: a smoother customer journey, improved cost efficiency, and enhanced underwriting performance. Many UK insurers and MGAs choose Innovation Group for the outcomes their customers expect and the savings their portfolio demands.
Let’s Collaborate
Discover how our expertise and in-house labs set us apart from other TPAs in the market.
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LimeIQ is a specialist data intelligence platform predominantly assisting the Lloyd’s of London market. Working with 15+ syndicates currently and over 50 Delegated Claims Administrators (DCAs), LimeIQ transforms complex, fragmented bordereaux and claims data into a single, validated source of truth—without disrupting existing workflows or requiring system change.
Through its four-step framework—Ingestion, Validation, Aggregation, and Intelligence—LimeIQ ingests and standardizes high volumes of bordereaux data, applies automated validation controls, and consolidates information into a common, market-ready format.
The platform delivers analytics across claims, portfolio performance, catastrophe exposure, and KPIs, enabling Managing Agents, DCAs and Brokers to make faster, data-driven decisions.
LimeIQ also powers scalable front-end reconciliation for the Lloyd’s Faster Claims Payment (FCP) initiative, matching cashbook payments to bordereaux records using tokenized claim identifiers. By bridging this data, LimeIQ enhances transparency, reduces manual effort, and ensures continuous, auditable reconciliation across the market.
LimeIQ enhances existing systems, delivering clarity, control, and intelligence to the Lloyd’s marketplace.
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ELEKS is a trusted partner for guaranteed software engineering excellence, quality, and transparency every step of the way.
The company has provided expert software engineering and consultancy services for over 30 years. Its talent pool of over 2,000+ specialists across Europe, the U.S., and the U.K. covers niches from custom development to product design and technology advisory, making it the partner of choice for many of the world's leading enterprises, SMEs, and technology challengers.
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Venue
The Minster Building The Minster Building Cavendish Venues 21 Mincing Lane London EC3R 7AGUseful Info
Closest station: Fenchurch Street Station (0.2 miles)
Closest tube station: Monument station (0.2 miles), access via District, City, Northern and Circle lines.