Driving up claims performance is the key to meet changing client needs and expectations, removing frictional costs and grasping the opportunities of a more data driven market. 

At a market level The Future at Lloyd’s and Blueprint Two has put claims transformation at the heart of the modernisation agenda, whilst at the same time leading insurers, MGAs and brokers are developing innovative ways to drive up claims service.

However, to rethink and transform outdated claims operations, challenges around legacy technology, cultural inertia, lack of data standards and an extended claims value chain need to be overcome – and quickly.

London Market Claims focuses on how you successfully deliver claims transformation that delivers ROI and improves the client experience.