Orchestrating communications to transform the customer journey
Overcoming the practical challenges to deliver omnichannel, digital customer experiences
A virtual roundtable discussion looking at overcoming the practical challenges to deliver an omni-channel, frictionless digital customer experience
A virtual roundtable discussion looking at extracting value from unstructured data to improve MI, operations and the customer claims experience
A virtual roundtable discussion looking at successfully executing your technology modernisation strategy in a changing market environment
A virtual roundtable discussion looking at overcoming the operational challenges to deliver consistent digital customer journeys
A virtual roundtable discussion focusing on overcoming the practical challenges to enable business transformation through cloud services
A virtual roundtable discussion focusing on how to overcome these challenges with 10 other industry peers.
A virtual roundtable discussion navigating the transformation to digital-first, customer-centric engagement and communications
A virtual roundtable discussion on overcoming the operational challenges to unlock the power of data
A virtual roundtable discussion redefining customer experience for the Age of Digital Insurance
A virtual roundtable discussion exploring what business/operating models insurers in the London market should be looking at now to prepare for the ‘post FAL / post COVID future – and critically HOW to achieve them.
A virtual roundtable discussion on building greater underwriting agility to improve speed to market, create new products and services and grow premiums in commercial lines.
A virtual roundtable discussion on enabling the future hybrid operating model to engage employees, drive high performance and meet customer expectations
A virtual roundtable discussion on overcoming the challenges to transform back office insurance operations
Transforming operations to improve the client experience
Claims transformation is a key focus for organisations across the London market as they look to transform the client experience and the claims operating model that supports it.
The strategic and practical implications for the London market. An evening panel discussion follwed by drinks.
Overcoming the cultural and operational challenges to improve customer engagement and retention
Delivering successful change and digital transformation in insurance
Leveraging the role of IT to successfully deliver digital transformation in the insurance sector.
Overcoming the practical challenges to enable a data driven organisation
Overcome the practical challenges of robotic automation to achieve operational efficiencies, improved customer experience and to enable intelligent automation
Overcoming the practical challenges to turn innovation into positive business results
Leveraging the potential of data to drive efficiencies, engage customers and create competitive advantage
Leveraging digital to meet changing customer service expectations, effectively create new products and improve retention and profitability.
Overcoming the operational challenges of optimising back office processes AND improving the customer experience
Leveraging digital, data and automation to improve commercial underwriting
Leveraging digital to drive up efficiencies and client service
Using AI and robotic automation to improve business performance and customer service
Optimising operational performance and delivering a better client experience in the London market
Beyond machine learning – overcoming the technology & data challenges to drive business performance
Overcoming the technology challenges and unlocking the full potential of data to deliver digital, robotics and AI…and drive up business performance
Building agility and flexibility into technology platforms and operations to meet customer expectations and improve business performance.
Achieving customer centric, omni channel communications is not a new concept for insurers, but for many, issues around legacy systems, siloed operations and outdated technology still pose significant challenges.
Overcoming the technology, legacy and data challenges to enable automation that improves customer service and achieve efficiencies.
AI, machine learning and robotic process automation are being widely adopted in the sector in an attempt to drive operational efficiency by identifying patterns, creating automated responses, and performing tasks with high accuracy and speed.
Transforming the client journey and achieving operational efficiency.
Automation, AI and machine learning is now the top priority for insurers and brokers as they strive to implement the tech that promises to transform operations, improve efficiency and profitability.
Developing an operating model that creates a richer customer journey, delivers better customer outcomes and drives engagement
Overcoming the practical challenges to enhance the customer journey, drive up engagement and improve business performance
Robotics and artificial intelligence has the potential to improve insurers operations by enabling more efficient processes and delivering better customer outcomes.
Traditional, manual finance processes for and between insurers and brokers are ripe for automation in order to drive efficiencies, reduce duplication & errors, and remain compliant.
We have been hosting breakfast briefings and dinners at Searcys 30 | 40 on the top floors of 30 St Mary Axe (The Gherkin) since 2011, and have now hosted more than 60 ‘Breakfasts in the Sky’
Our breakfast briefings and evening panel discusions consist of:
gathering 12 to 15 director level attendees with the same problem grappling with the same big picture strategic dilemmas, benchmarking responses to current drivers of change or delving deep into practical implementation and operational challenges;
a fine breakfast or dinner with inspiring views;
a speaker setting the scene with some golden nuggets from their own experience; insight from the chair; finishing with a discussion combing the expertise of the people in the room to deliver those ‘key learnings to take back to the office’.
"Was a really good event.
The location and food was excellent, and the discussions with other peers resonated with challenges we're facing. I also liked the fact the sponsor didn't do a hard sell on their products and services."
UKGI Lead Business Architect, Zurich Insurance
"I thought today was a good session, people dotted around the table contributing & good questions to keep discussions going."
Head of IT Business Partner, Digital, Distribution & Investments, Canada Life Limited
"I really enjoyed the event this morning, a number of 'tracks' were very thought provoking - its especially good to be able to feel comfortable.... to be able to set questions running in the group where one genuinely doesn't have an answer but see how others might tackle it or what they are thinking.. great stuff, would like to see much more on this subject."
Regional IT Category Director EMEA, Aon
"These events are always interesting and insightful - thanks for the invitation!"
Head of Change & Transformation, Aviva
"Provided a perfect opportunity for senior colleagues and competitors to share their issues and how they were resolved or mitigated. Outcome is there is: there is no perfect solution, and reliance predominantly should be on our own staff and the technology is the enabler, and shouldn't be the taskmaster."
Chief Operating Officer, Axis Capital
"Not only was this event highly informative in terms of future learning and knowledge sharing, I found the environment very relaxed and comfortable which was welcomed. I valued the openness of Ian the guest speaker and the ability to talk freely and share stories.
I look forward to more events like this in the future as I will definitely be attending. "
Claims Operations Manager, Generali
"As ever interesting and lively debate on the hot topics of the day. Sharing the experiences we all face in a safe environment helps put the challenges in perspective"
Head of IT and Change Management, Legal & General
"An interesting and thought provoking event with a great mix of peers from across the industry"
Underwriting and Markets Director, Home & Legacy
"Really good networking opportunity and quality discussions take place among committed practitioners"
Head of IS, Digital, Distribution & Investments, Canada Life