The next wave of underwriting modernisation in the London market
Enable next-generation underwriting by unlocking the benefits of codeless development and AI
Overcoming the operational challenges to deliver this transformational change
Delivering your phase one adoption plan
Leveraging digital to enable omni-channel, unified communications to transform the customer experience, deliver efficiencies and improve retention
Moving from hype to implementation
Unlocking the benefits of data analytics across the product lifecycle and insurance value chain
Overcoming the operational challenges to drive efficiencies, improve the customer experience and enable profitable growth
Defining the scope of the TIN London market special interest groups
Overcoming the practical challenges to enable the digital marketplace, streamline operations and improve business outcomes
Overcoming the practical challenges to increase speed to market, enable automation and deliver efficiencies
Overcoming the operational challenges to streamline processes and improve underwriting decision making
Overcoming the operational challenges and exploring the opportunities to improve engagement, reduce costs and build competitive advantage
Leveraging digital to transform the way you communicate with customers to drive up revenue, reduce operating costs and improve speed to market.
Overcoming the practical challenges to radically improve processing times, reduce costs and deliver a better client service
Leveraging digital, data and automation to deliver an effective omni-channel experience
Overcoming the practical challenges to enable the digital market place, streamline operations and improve business outcomes.
Moving beyond the ‘Proof of Concept’ to deliver operational efficiencies and enable better decision making across the business
Overcoming the practical challenges to enable the digital market place, streamline operations and improve business outcomes.
Overcoming the practical challenges to drive up the client experience, deliver efficiencies and enable an innovative culture
Leveraging design thinking to transform customer journeys, enable innovation, remove frictional costs and improve efficiency
Balancing digital engagement & the human touch to improve customer journeys in an omni-channel environment
Tackling legacy systems, processes and technology to transform the customer experience, deliver omni-channel engagement and remove frictional costs
Overcoming data and technology challenges to meet changing client expectations and deliver efficiencies
Overcoming the operational challenges to deliver seamless, consistent customer journeys
Case study & discussion
Overcoming the practical challenges to deliver change and avoid costly mistakes
Balancing human empathy and digital technology to improve the customer experience
Reducing errors, dramatically improving speed & driving up client service
Successfully deploying IA and machine learning to improve the client claims experience and deliver efficiencies.
Successfully deploying IA to improve the customer experience, reduce resolution times and deliver ROI.
Automating the extraction and enrichment of unstructured pre-bind data to streamline processes and improve underwriting decisions
Tackling legacy to enable efficiencies, drive innovation and improve the insurance customer journey
Leveraging digital data to enable better decision making, improve client experience and deliver efficiencies
Delivering an omni-channel customer experience
Overcoming legacy, data standards and process challenges to enable efficient, customer centric London market operations
Overcoming the operational, data and technology challenges to enable your digital strategy
Improving the client experience and delivering efficiencies
Overcoming the data, legacy and cultural change challenges to deliver a client centric operating model
Overcoming the practical challenges to deliver seamless, omni-channel experiences
Effectively deploying intelligent automation and speech recognition to improve claims performance
Overcoming the practical challenges to deliver omnichannel, digital customer experiences
Overcoming the practical challenges to streamline processes, leverage automation and transform the client experience
Overcoming the practical challenges to improve conversion rates, drive up customer engagement and increase the customer lifetime value
Leveraging data and AI to identify & fix ineffective and inefficient insurance processes
Overcoming the practical challenges to deliver an omni-channel, frictionless digital customer experience
Extracting value from unstructured data to improve MI, operations and the customer claims experience
Successfully executing your technology modernisation strategy in a changing market environment
Overcoming the operational challenges to deliver consistent digital customer journeys within insurance
Overcoming the practical challenges to enable business transformation through cloud services
Tackling legacy, changing mindsets and driving innovation
Navigating the transformation to digital-first, customer-centric engagement and communications
Overcoming the operational challenges to unlock the power of data
Achieving a customer-centric operating model
How to prepare for the post-FAL / post-COVID future
Building greater underwriting agility to improve speed to market, create new products and services and grow premiums in commercial lines.
Enabling the future hybrid operating model to engage employees, drive high performance and meet customer expectations
Overcoming the challenges to transform back office insurance operations
Overcoming legacy challenges to enable CX innovation in the London market
Overcoming the people, process and technology challenges to deliver successful change
The strategic and practical implications for the London market.
Overcoming the cultural and operational challenges to improve customer engagement and retention
Overcoming the business challenges to drive customer engagement, achieve operational efficiency and build competitive advantage
Developing and implementing a successful change strategy
The Insurance Network and BAE Systems Applied Intelligence cordially invite you to an evening of discussion on the data challenges facing insurance, followed by dinner.
Leveraging digital to meet changing customer service expectations, effectively create new products and improve retention and profitability.
Overcoming the operational challenges of optimising back office processes AND improving the customer experience
Leveraging digital, data and automation to improve commercial underwriting
Leveraging digital to drive up efficiencies and client service
Using AI and robotic automation to improve business performance and customer service
Optimising operational performance and delivering a better client experience in the London market
Beyond machine learning – overcoming the technology & data challenges to drive business performance
Overcoming the technology challenges and unlocking the full potential of data to deliver digital, robotics and AI…and drive up business performance
Building agility and flexibility into technology platforms and operations to meet customer expectations and improve business performance.
Achieving customer centric, omni channel communications is not a new concept for insurers, but for many, issues around legacy systems, siloed operations and outdated technology still pose significant challenges.
Overcoming the technology, legacy and data challenges to enable automation that improves customer service and achieve efficiencies.
AI, machine learning and robotic process automation are being widely adopted in the sector in an attempt to drive operational efficiency by identifying patterns, creating automated responses, and performing tasks with high accuracy and speed.
Transforming the client journey and achieving operational efficiency.
Automation, AI and machine learning is now the top priority for insurers and brokers as they strive to implement the tech that promises to transform operations, improve efficiency and profitability.
Developing an operating model that creates a richer customer journey, delivers better customer outcomes and drives engagement
Overcoming the practical challenges to enhance the customer journey, drive up engagement and improve business performance
Robotics and artificial intelligence has the potential to improve insurers operations by enabling more efficient processes and delivering better customer outcomes.
Traditional, manual finance processes for and between insurers and brokers are ripe for automation in order to drive efficiencies, reduce duplication & errors, and remain compliant.
We have been hosting breakfast briefings and dinners at Searcys 30 | 40 on the top floors of 30 St Mary Axe (The Gherkin) since 2011, and have now hosted more than 110 ‘Breakfasts in the Sky’
Our breakfast briefings and evening panel discussions consist of:
gathering 12 to 15 director level attendees with the same problem grappling with the same big picture strategic dilemmas, benchmarking responses to current drivers of change or delving deep into practical implementation and operational challenges;
a fine breakfast or dinner with inspiring views;
a speaker setting the scene with some golden nuggets from their own experience; insight from the chair; finishing with a discussion combing the expertise of the people in the room to deliver those ‘key learnings to take back to the office’.
Don't take our word for it...
“TINtech 2022 was excellent. Meeting senior peers from across the industry and discussing the latest market and technology trends was hugely beneficial. The quality of speakers was very strong, and it was good to meet with a very broad range of suppliers under the one roof. Overall, I would strongly recommend future events.”
David Stewart, Group COO, Wesleyan Group
“A valuable event with thought-provoking content and discussion that helps me to benchmark where we are and spot opportunities. I find the chance to talk to technology providers and fellow insurance colleagues in one place particularly useful. I feel it’s important that insurance industry leaders debate relevant topics of the moment and explore future technology and potential trends. We need to help shape how our industry develops and evolves to better serve our customers.”
James Russell, Head of Claims Transformation, esure
“Speaking from my position representing a Health Insurer I was delighted to be back meeting again in person, and what a delight to attend Digital Claims and be more involved within TINtech!
The events gave not only multiple presentations to choose from but also the opportunity to network with peers within the wider insurance industry. We have much to learn from each other; events like these allow valuable time out to take stock and benchmark progress against other insurers, to ensure we remain at the cutting edge of digital innovation.
Extremely interesting to walk the stands & hear what the tech innovators are up to and what could be the next big thing, such as open insurance - following in the footsteps of open banking. Very much looking forward to TIN events in 2023.”
Clare Sampson, Head of Business Process Change, WPA Group
“TINtech has been a great opportunity to openly discuss the big transformations happening in our industry, and the many positive challenges ahead for us as senior leaders.”
Todd Zino, Chief Product & Technology Officer, By Miles
“The annual TIN London Market Claims event is one of the best - if not the best - opportunity in the London market for claim professionals to meet and exchange on topics that are relevant and insightful to most participants. The 2022 event showcased an excellent set of keynote speakers and panelists, confirming the lead role of London market claims professionals.”
David Fineberg, Head of Claims UK, Generali Global Corporate & Commercial
“It was a great event with an opportunity to connect with contacts within industry, professional services and product vendors. The agenda covered a broad range of topics very relevant in the context of the current market context and priorities. It’s a platform to get insights from credible industry experts and chance to network. Kudos to the TINtech team, and I am looking forward to the next event.”
Amit Tiwari, Head of Enterprise Architect, Lancashire Syndicates
“Great event, with excellent speakers. One stop-shop to discuss challenges and strategic solutions with senior market peers.”
Jonathan Gormley, Global Head of Claims, Beat Capital Partners
“I was impressed by TIN’s London Market Claims event, both for its audience of senior attendees and a structure that allowed for full immersion in the topic. The presentations were thought-provoking, giving deep dives on trends and data, and opportunities for meaningful conversation made it an engaging forum—and hopefully also a catalyst for industry collaboration.”
Mark H. Wheeler, Co-Chief Executive Officer, Mosaic Insurance
“A great way to meet peers, discuss industry issues and to stay on top of what’s happening around the market.”
Mike Ashton, Chief Data & Applications Officer – Europe, Global Aerospace
“I have been attending (and on a few occasions speaking at) the London Market Claims Conference for more years than I care to recall. The attendance at the conference has grown exponentially and is nowadays always a sell-out – and for very good reasons.
It provides an opportunity to spend a day with senior claims colleagues in the broking and underwriting market to hear informed opinions and network. LIIBA, the LMA, IUA and Lloyd’s normally attend and many prominent ancillary market service providers have a presence.
There are many conferences throughout the year but if your role is dedicated to claims activities, then the London Market Claims Conference is the one to attend.”
John Muir, Managing Director of Technical & Operational Practices, WTW