21st June 2022     |    155 Bishopsgate, London

 

TINtech 2022

| 155 Bishopsgate

Leveraging technology to drive innovation, transform the customer experience and enable digital operations

TINtech focuses on how you leverage digital technologies, data and analytics to transform business & operating models to deliver competitive advantage both now, and even more so, in the future.

In a turbulent global business and political environment, insurers and brokers are dealing with multiple strategic challenges. Customer expectations around service levels and communications are continually rising, the pressure to reduce operating expenses whilst delivering growth in inflationary times is increasing, and new eco-systems present opportunities to capture market share and enable growth – and threats to market share.

Attend TINtech to hear how industry experts are tackling these and other challenges - and gain the practical insights that will enable your digital strategy to succeed.

  • Discover how you successfully drive and enable technology led change in your organisation
  • Leverage data, analytics and automation to transform processes and the user experience
  • Design and develop digital journeys that delight customers and reduce resolution times… and costs
  • Hear from the innovators that will change how you think about insurance in a digital age

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BOOK TODAY

Early Booking Rate only £299 + VAT

(Full rate £499 + VAT)

Book Now

AGENDA

08:00 - 09:00  | Registration, coffee and networking

Keynote Presentations

Overcoming operational challenges to build and enable tomorrow’s digital insurance business

  • Attracting the next generation of people and skills to deliver the digital agenda
  • Achieving profitable growth in inflationary times
  • Driving or just enabling change? – the role of the CIO in the executive team
  • Making key investment decisions on legacy, cloud and partnerships
  • Are vendors helping or not?

Leveraging technology to drive business and operational advantage

  • Driving up the pace of digitisation in insurance organisations
  • Creating a digital mindset and culture that can embrace change
  • Delivering customer value from increasing volumes and variety of data
  • Transforming the legacy estate to increase capabilities and enable innovation

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Alan Patefield-Smith
Group CIO
Admiral
Steven Zuanella

Group Chief Digital & Information Officer

Generali
Chris Payne

UK Insurance Technology Leader

EY

Sponsored by:

 

10:20 - 10:50  | Coffee and networking

10:50 Breakout sessions

 

Choose to attend one of the following 3 breakout sessions or the Innovation Stage 

Session 1

Digitising the London Market


Modernising traditional processes through Future At Lloyd's & Blueprint II
 

 

Bob James
Market Transformation Director
Lloyd’s

 

Toby Ducker
Director of Operations
AXIS Capital Holdings

 

Elaine Mannix
Industry Practice Director Insurance
UiPath

 

Paul Willoughby
Digital Strategy & Innovation Adviser
 

Sponsored by:

full session details

Session 2

SME/Commercial lines


Innovating products, transforming distribution and enabling a digital first mindset
 

 

Corinne Pringle
Head of E-trade, Commercial
QBE European Operations

 

Simon Buckley
Operations Director
AXA Insurance

Sponsored by:

full session details

Session 3

Personal lines


Enabling digital transformation to meet changing customer expectations
 

 

Vicki Heslop
Director of Customer Experience
Covéa Insurance

 

James Russell
Head of Claims Transformation
esure

Sponsored by:

full session details

Insurance Innovation Stage

Emerging Technologies


Quickfire presentations on the cutting edge of digital transformation

 

A picture of René Schoenauer, Director, Product Marketing, EMEA, Guidewire Software
René Schoenauer
Director, Product Marketing, EMEA
Guidewire Software

 

A picture of Constantin Beier, Chief Data Officer, Aon
Constantin Beier
Chief Data Officer
Aon

 

Dr Gemma Whitehouse
Director & CTO
Ingeniva

 

Lucy Coutts
Transformational Propositions Consultant
Allianz Insurance

 

A picture of David King, Founder, Artificial Labs
David King
Founder
Artificial Labs

 

Sponsored by:

full session details

Session 1

Digitising the London Market


Modernising traditional processes through Future At Lloyd's & Blueprint II
 

 

Bob James
Market Transformation Director
Lloyd’s

 

Toby Ducker
Director of Operations
AXIS Capital Holdings

 

Elaine Mannix
Industry Practice Director Insurance
UiPath

 

Paul Willoughby
Digital Strategy & Innovation Adviser
 

Sponsored by:

full session details

Session 2

SME/Commercial lines


Innovating products, transforming distribution and enabling a digital first mindset
 

 

Corinne Pringle
Head of E-trade, Commercial
QBE European Operations

 

Simon Buckley
Operations Director
AXA Insurance

Sponsored by:

full session details

Session 3

Personal lines


Enabling digital transformation to meet changing customer expectations
 

 

Vicki Heslop
Director of Customer Experience
Covéa Insurance

 

James Russell
Head of Claims Transformation
esure

Sponsored by:

full session details

Insurance Innovation Stage

Emerging Technologies


Quickfire presentations on the cutting edge of digital transformation

 

A picture of René Schoenauer, Director, Product Marketing, EMEA, Guidewire Software
René Schoenauer
Director, Product Marketing, EMEA
Guidewire Software

 

A picture of Constantin Beier, Chief Data Officer, Aon
Constantin Beier
Chief Data Officer
Aon

 

Dr Gemma Whitehouse
Director & CTO
Ingeniva

 

Lucy Coutts
Transformational Propositions Consultant
Allianz Insurance

 

A picture of David King, Founder, Artificial Labs
David King
Founder
Artificial Labs

 

Sponsored by:

full session details
Closeclose pop up window
Session 1

Digitising the London Market

Modernising traditional processes through Future At Lloyd's & Blueprint II

 

Overcoming the practical challenges to enable a data driven, digital marketplace

  • Update on the roadmap and timeline to deliver digital solutions for the market
  • What are the implications of data standards and the core data record on open market, delegated authority and claims processes?
  • Key operational and technological considerations you will need to address in your organisation
  • Realising this is just the first step on the digitalisation journey – and acting accordingly
Bob James

Market Transformation Director

Lloyd’s

Toby Ducker

Director of Operations

AXIS Capital Holdings

Elaine Mannix

Industry Practice Director Insurance

UiPath

Paul Willoughby

Digital Strategy & Innovation Adviser

 

Sponsored by:

Closeclose pop up window
Session 2

SME/Commercial lines

Innovating products, transforming distribution and enabling a digital first mindset

 

Effectively using data and technology to deliver transparency, simplicity and flexibility for SME customers

  • Leveraging data to understand commercial customer needs and developing the right products and service
  • Digitising commercial insurance products to improve the customer experience, achieve scalability and streamline operations
  • Reassessing traditional distribution channels through a digital mindset
  • Linking the organisational culture to improved customer outcomes
  • (Re)building trust and transparency between insurer and SMEs - through innovative technology, new products and a customer-centric culture
Corinne Pringle

Head of E-trade, Commercial

QBE European Operations

Simon Buckley

Operations Director

AXA Insurance

Sponsored by:

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Session 3

Personal lines

Enabling digital transformation to meet changing customer expectations

 

Leveraging digital to deliver seamless customer journeys, improve retention and realise efficiencies

  • Using data driven insights to improve the customer experience and proactively deliver more comprehensive offerings
  • Getting self-service and omnichannel right to deliver services when the customer wants them
  • Transforming customer engagement through digital tools and customer-centric services
  • Building the capabilities to exploit new ecosystems and develop innovative, customizable and connected personal lines products for the future
Vicki Heslop

Director of Customer Experience

Covéa Insurance

James Russell

Head of Claims Transformation

esure

Sponsored by:

Closeclose pop up window
Insurance Innovation Stage

Emerging Technologies

Quickfire presentations on the cutting edge of digital transformation

10:50 Integrating emerging technology to meet changing customer expectations

Rene SchoenauerDirector, Product Marketing Manager EMEA, Guidewire

10:55 Leveraging the next wave of data and analytics to transform the customer experience

Constantin Beier, Chief Data Officer, Aon

11:10 IoT, smart devices and synthetic data models – the next generation of insurance risk modelling

Dr Gemma Whitehouse, Director & CTO, Ingeniva

11:25 Innovations from the next wave of InsurTech partnerships

Lucy Coutts, Transformational Propositions Consultant, Allianz Insurance

11:40 Demystifying algorithmic underwriting with 3 key principles for success

David King, Founder, Artificial Labs

A picture of René Schoenauer, Director, Product Marketing, EMEA, Guidewire Software
René Schoenauer
Director, Product Marketing, EMEA
Guidewire Software

 

A picture of Constantin Beier, Chief Data Officer, Aon
Constantin Beier
Chief Data Officer
Aon

 

Dr Gemma Whitehouse
Director & CTO
Ingeniva

 

Lucy Coutts
Transformational Propositions Consultant
Allianz Insurance

 

A picture of David King, Founder, Artificial Labs
David King
Founder
Artificial Labs

 

Sponsored by:

11:50 - 12:10  | Coffee and networking

12:10 Breakout sessions

Choose to attend one of the following 3 breakout sessions or the Innovation Stage

Session 4

Enhancing the customer experience


Creating a positive experience at every stage of the customer journey
 

 

Tim Buchanan
Group Head of Marketing & Digital
Hiscox

 

Dave Thompson
Claims Director
Tesco Underwriting

 

Ruth Fisk
VP of Strategy, Insurance
Smart Communications

Sponsored by:

full session details

Session 5

Data & Analytics


Developing a data strategy to enable agile technology architecture and advanced analytics
 

 

Dr Annarita Roscino
Group Claims Data & Insight Leader
Zurich Insurance

 

Antony Panteli
Head of CIO Advisory, UK & Europe
 
Mindtree

Sponsored by:

full session details

Session 6

Modernising core systems and IT infrastructure


Developing platforms to deliver new technology capabilities
 
Joanne Butler
Head of Product Marketing and Pre-Sales
Charles Taylor InsureTech

 

Ibrahim El Moghraby
Director of Transformation and Data, European Operations
QBE

Sponsored by:

full session details

Insurance Innovation Stage

AI, the Metaverse
and the purpose
of insurance


Quickfire presentations on the cutting edge of digital transformation
 

 

A picture of Niels Thoné, Co-founder and CGO, Sprout AI
Niels Thoné
Co-founder and CGO
Sprout AI

 

A picture of Nick Whitnell, Founder, Daring Works
Nick Whitnell
Founder
Daring Works

 

Rosie Denee
 
Lloyd’s Lab

Sponsored by:

full session details

Session 4

Enhancing the customer experience


Creating a positive experience at every stage of the customer journey
 

 

Tim Buchanan
Group Head of Marketing & Digital
Hiscox

 

Dave Thompson
Claims Director
Tesco Underwriting

 

Ruth Fisk
VP of Strategy, Insurance
Smart Communications

Sponsored by:

full session details

Session 5

Data & Analytics


Developing a data strategy to enable agile technology architecture and advanced analytics
 

 

Dr Annarita Roscino
Group Claims Data & Insight Leader
Zurich Insurance

 

Antony Panteli
Head of CIO Advisory, UK & Europe
 
Mindtree

Sponsored by:

full session details

Session 6

Modernising core systems and IT infrastructure


Developing platforms to deliver new technology capabilities
 
Joanne Butler
Head of Product Marketing and Pre-Sales
Charles Taylor InsureTech

 

Ibrahim El Moghraby
Director of Transformation and Data, European Operations
QBE

Sponsored by:

full session details

Insurance Innovation Stage

AI, the Metaverse
and the purpose
of insurance


Quickfire presentations on the cutting edge of digital transformation
 

 

A picture of Niels Thoné, Co-founder and CGO, Sprout AI
Niels Thoné
Co-founder and CGO
Sprout AI

 

A picture of Nick Whitnell, Founder, Daring Works
Nick Whitnell
Founder
Daring Works

 

Rosie Denee
 
Lloyd’s Lab

Sponsored by:

full session details
Closeclose pop up window
Session 4

Enhancing the customer experience

Creating a positive experience at every stage of the customer journey

 

Creating consistent, seamless, omni-channel digital journeys that drive up engagement & improve retention

  • Leveraging digital to meet rising customer expectations
  • Enabling omni-channel platforms at scale to fuel engagement and brand loyalty
  • Effectively using intelligent automation to enable self-service and reduce resolution times
  • Using customer insights to delivery additional customer benefits beyond the point of purchase
Tim Buchanan

Group Head of Marketing & Digital

Hiscox

Dave Thompson

Claims Director

Tesco Underwriting

Ruth Fisk

VP of Strategy, Insurance

Smart Communications

Sponsored by:

Closeclose pop up window
Session 5

Data & Analytics

Developing a data strategy to enable agile technology architecture and advanced analytics

 

Unlocking the power of data to drive better business and customer outcomes

  • Picking the right business and use cases to build momentum around investment in data quality and accessibility
  • Key criteria for devising and delivering a successful data strategy that opens up data from across the organisation
  • Enriching and manipulating third party data to drive better business outcomes
  • Using in depth data for identifying opportunities for new products and to enable innovation
Dr Annarita Roscino

Group Claims Data & Insight Leader

Zurich Insurance

Antony Panteli

Head of CIO Advisory, UK & Europe

Mindtree

Sponsored by:

Closeclose pop up window
Session 6

Modernising core systems and IT infrastructure

Developing platforms to deliver new technology capabilities

 

Tackling legacy systems to enable digital end-to-end processes, reduce costs and increase productivity

  • Enabling an agile organisation for efficiency and productivity
  • Redeveloping core systems and IT infrastructure that will not be legacy in 5 years’ time
  • Choosing the right approach; Modernise existing technology, build a propriety system or buy standard software?
  • Using low-code or no-code solutions for successful digital transformation
Joanne Butler

Head of Product Marketing and Pre-Sales

Charles Taylor InsureTech

Ibrahim El Moghraby

Director of Transformation and Data, European Operations

QBE

Sponsored by:

Closeclose pop up window
Insurance Innovation Stage

AI, the Metaverse and the purpose of insurance

Quickfire presentations on the cutting edge of digital transformation

12:10 CASE STUDY: Transforming the customer experience through AI claims triage and processing

Niels Thoné, Co-founder and CGO, Sprout AI

12:25 What’s the purpose of purpose? Are you challenging existing organisational thinking to transform your impact on people, planet and profit?

Nick Whitnell, Founder, Daring Works

12:40 The metaverse: the implications for insurance and beyond

Rosie Denee, Lloyd’s Lab

A picture of Niels Thoné, Co-founder and CGO, Sprout AI
Niels Thoné
Co-founder and CGO
Sprout AI

 

A picture of Nick Whitnell, Founder, Daring Works
Nick Whitnell
Founder
Daring Works

 

Rosie Denee
 
Lloyd’s Lab

Sponsored by:

13:00 - 14:00 | Lunch

14:00 Choose either the panel discussion or workshop

Panel Discussion

The strategic implications and opportunities of open insurance and new eco-systems


(Re)Building trust, data models and technology infrastructure to enable future business and operating models
 

 

A picture of Arvinder Mudhar, Chief Information and Digital Officer, Unum
Arvinder Mudhar
Chief Information & Digital Officer
Unum

 

A picture of Todd Zino, Chief Product and Technology Officer, By Miles
Todd Zino
Chief Product & Technology Officer
By Miles

 

A picture of Roy Jubraj, Chief Strategy & Transformation Officer, esure Group
Roy Jubraj
Chief Strategy & Transformation Officer
esure Group

Sponsored by:

full session details

Workshop

 ESG benchmarking workshop

 
The role of IT and operations in enabling and driving forward the ESG agenda

 

  • Creating an operating model that will transition to sustainability targets
  • Leveraging technology to enable more environmentally friendly operations
  • Capturing data to measure and celebrate success
  • Developing a mindset around ESG for competitive advantage

 

full session details

Panel Discussion

The strategic implications and opportunities of open insurance and new eco-systems


(Re)Building trust, data models and technology infrastructure to enable future business and operating models
 

 

A picture of Arvinder Mudhar, Chief Information and Digital Officer, Unum
Arvinder Mudhar
Chief Information & Digital Officer
Unum

 

A picture of Todd Zino, Chief Product and Technology Officer, By Miles
Todd Zino
Chief Product & Technology Officer
By Miles

 

A picture of Roy Jubraj, Chief Strategy & Transformation Officer, esure Group
Roy Jubraj
Chief Strategy & Transformation Officer
esure Group

Sponsored by:

full session details

Workshop

 ESG benchmarking workshop

 
The role of IT and operations in enabling and driving forward the ESG agenda

 

  • Creating an operating model that will transition to sustainability targets
  • Leveraging technology to enable more environmentally friendly operations
  • Capturing data to measure and celebrate success
  • Developing a mindset around ESG for competitive advantage

 

full session details
Closeclose pop up window
Panel Discussion

The strategic implications and opportunities of open insurance and new eco-systems

(Re)Building trust, data models and technology infrastructure to enable future business and operating models

 

The insurance landscape is shifting. Technology and customer data are creating the opportunity to transform traditional insurance products, tailor payment methods and create the ability to engage customers as individuals rather than participants in pooled risks.

Our expert panel will explore the opportunities and threats that open insurance and new eco-systems present, the operational challenges that will need to be overcome to participate in new markets and who will be the winners in this rapidly evolving business environment.

Topics to be covered include:

  • Building customer trust that their data will be used in the ‘right’ way and not at a disadvantage to them.
  • What is the role of traditional insurance companies in the new eco-system?
  • Building technology architecture and an operating model that can ‘plug into’ new distribution partners
  • Building capabilities to integrate new, rich data sets that provide behavioral characteristics to engage customers in totally new ways
A picture of Arvinder Mudhar, Chief Information and Digital Officer, Unum
Arvinder Mudhar
Chief Information & Digital Officer
Unum
A picture of Todd Zino, Chief Product and Technology Officer, By Miles
Todd Zino
Chief Product & Technology Officer
By Miles
A picture of Roy Jubraj, Chief Strategy & Transformation Officer, esure Group
Roy Jubraj
Chief Strategy & Transformation Officer
esure Group

 

Sponsored by:

Closeclose pop up window
Workshop

The role of IT and operations in enabling and driving forward the ESG agenda

  • Creating an operating model that will transition to sustainability targets
  • Leveraging technology to enable more environmentally friendly operations
  • Capturing data to measure and celebrate success
  • Developing a mindset around ESG for competitive advantage

15:00 - 15:20 | Coffee and networking

15:20 Breakout sessions

Choose to attend one of the following 3 breakout sessions or the Innovation Stage

Session 7

AI & Automation


Moving from automation to artificially intelligent processes
 

 

Tom Clay
Chief Data Scientist

Covéa Insurance

Sponsored by:

full session details

Session 8

Transforming operations


Harnessing the power of data and technology to achieve operational excellence
 

 

David Stewart
Group Chief Operating Officer

Wesleyan Assurance Society

Sponsored by:

full session details

Session 9

Delivering transformational change


Overcoming the cultural and technological challenges to deliver change
 

 

Jen Dallas
Head of Digital

RSA Insurance

Sponsored by:

full session details

Insurance Innovation Stage

TINtalks 3


Quickfire presentations on the cutting edge of digital transformation
 

 

Sponsored by:

full session details

Session 7

AI & Automation


Moving from automation to artificially intelligent processes
 

 

Tom Clay
Chief Data Scientist

Covéa Insurance

Sponsored by:

full session details

Session 8

Transforming operations


Harnessing the power of data and technology to achieve operational excellence
 

 

David Stewart
Group Chief Operating Officer

Wesleyan Assurance Society

Sponsored by:

full session details

Session 9

Delivering transformational change


Overcoming the cultural and technological challenges to deliver change
 

 

Jen Dallas
Head of Digital

RSA Insurance

Sponsored by:

full session details

Insurance Innovation Stage

TINtalks 3


Quickfire presentations on the cutting edge of digital transformation
 

 

Sponsored by:

full session details
Closeclose pop up window
Session 7

AI & Automation

Moving from automation to AI

 

CASE STUDY: Successfully applying automation and AI to improve the user and customer experience

  • Conducting an end-to-end process review to establish how processes can be improved
  • Overcoming the data challenges to allow automation to be applied
  • Moving beyond automation to apply AI that will improve speed and deliver efficiency
  • Using A.I and ML to expand the data points used in underwriting to uncover business opportunities, enable predictive analytics and proactive customer engagement
Tom Clay

Chief Data Scientist

Covéa Insurance

Sponsored by:

Closeclose pop up window
Session 8

Transforming operations

Harnessing the power of data and technology to achieve operational excellence

 

Improving operational efficiency to deliver greater profitability, enable growth and improve customer service

  • Achieving process efficiency and removing valueless complexity through technology
  • Creating an integrated operating model with core organisational structures to enable better communication
  • Shifting the approach to talent through recruiting and upskilling
  • Preparing for the future of insurance operations
David Stewart

Group Chief Operating Officer

Wesleyan Assurance Society

Sponsored by:

Closeclose pop up window
Session 9

Delivering transformational change

Overcoming the cultural and technological challenges to deliver change

 

Key criteria to deliver positive transformational change that improves customer outcomes

  • Overcoming legacy mindsets by fostering an environment of collaboration and sharing
  • Fostering change using agile principles
  • Creating cultural change from a top-down approach
  • Designing insurers to be customer-centric through better service and products
Jen Dallas

Head of Digital

RSA Insurance

Sponsored by:

Closeclose pop up window
Insurance Innovation Stage

TINtalks 3

Quickfire presentations on the cutting edge of digital transformation

 

A series of quickfire, 10-minute TED-style presentations highlighting innovation and new tech in claims followed by Q&A.

Sponsored by:

16:10 - 16:20 | Grab a quick drink from the bar

16:20 Closing panel discussion

Insurance 2025: Building new & diverse capabilities for growth and engagement in the digital age

The strategic implications of new digital technologies, data and a changing insurance landscape

The pace and variety of change that insurers and brokers are experiencing is only set to increase as digitisation proliferates across society, customer service expectations rise and organisations look to deliver more efficient operations.

Our expert panel will present their vision of how insurance will develop, the implications for attracting the next generation of talent, and how to leverage technology and data to transform the customer experience.

This panel discussion will explore:

  • What are the leadership and organizational mindset qualities needed to succeed in a digital environment?
  • Developing an innovative culture that drives continuous improvement and is open to change
  • Successfully attracting a diverse workforce that have the skills to solve tomorrow’s business challenges
  • Overcoming the practical challenges to deliver an excellent digital customer experience
Clare Sampson
Head of Business Process Change
WPA Health Insurance
Joanne Wright
Managing Partner, People & Culture Director
Specialist Risk Group
Jeremy Owenson
Director
Luxoft Insurance

Sponsored by:

17:00 - 18:30 | Drinks reception

Exhibitors

Venue

155 Bishopsgate

Liverpool Street

London

EC2M 3YD

Useful Info

Closest train station: Liverpool St

Bus: 155 Bishopsgate is served by many bus routes including 388, 242, 149, 135, 78, 48, 47, 42, 35, 26 and 8.

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