5th June 2018

TINtech 2018

NEXT EVENT | Grand Connaught Rooms

Enabling digital | Leveraging technology | Driving innovation

Digital is now integral to every element of the insurance value chain, and shapes everything from strategy and organisational structures to operations and culture.

An effective technology strategy must now deliver the agility to enable digital, embrace innovation and realise the potentially game changing benefits of technologies like AI, machine learning and Blockchain.

Attend the sector’s leading technology strategy event to discover how technology supports and enables effective business processes, drives up customer value and creates sustainable competitive advantage.

Book now for just £499 + VAT - Register now

Download the brochure

Join over 350 industry peers to discuss:

  • Ensuring your digital transformation strategy delivers
  • Implementing intelligent automation, AI and machine learning
  • Creating a ‘digital culture’ that drives profitable innovation
  • Assess the next wave of disruptive digital technologies

08:00 Registration & Coffee

09:00 Keynote Presentations

Mega trends and technologies: the implications for society, risks and business

  • The potential for social-economic disruption in the near future and the implications for insurance
  • What’s driving these changes, what are the risks and how are other sectors responding?
  • The implications of increased computer power, robotics, AI and machine learning for society & business
  • Successfully preparing for and managing change in the digital, hyper connected age
Richard Watson
Futurologist, Writer & Scenario Thinker
Now and Next

Reimagining insurance: how digital is reshaping insurance markets and collapsing the value chain

  • How digital is fundamentally changing how insurance is produced and experienced by customers
  • The opportunities of next gen data analytics to provide actionable insight and insurance products tailored to need
  • Using automation to improve operational efficiency and customer service
  • The role of AI in risk selection, pricing and claims - creating effective partnerships to drive innovation
Blair Turnbull
MD, Digital & Retail, UK & International
Aviva

10:45 Morning Coffee

11:15 Streamed Sessions

Please select one of the following five streams to attend.
Two practitioner presentations set up peer learning and benchmarking during round table discussions.

Scroll right to see additional streams

Stream 1

Personal lines  

Improving efficiency, productivity and generating better customer service through digital

Using technology to enable growth 

Mark Cliff
Executive Chairman
Brightside Group

Next generation digital - adapting to the fully connected, online world

The challenge and implications of increasing digital channels and services

Matthew Clarke
Head of Digital Distribution
Zurich Insurance

Sponsored by:

full session details

Stream 2

Commercial lines

Meeting the demand for digital products and services in SME insurance

Leveraging digital and analytics  

James Russell
Transformation Programme
Director
Aviva

The commercial lines innovation imperative

Driving efficiency and service levels

Tim Grant
Head of Transformation,
Commercial/HNW
Covéa Insurance Plc

Sponsored by:

full session details

Stream 3

Lloyd's & London markets

TOM Phase 1: adoption of the modernisation programme and the next steps to transform & reposition London...

...and a look at phase 2 and beyond 

Adrian Thornycroft
TOM Programme Director
London Market Group

Adapt, digitise or die – driving digital innovation in London market organisations

Practical approaches to enable innovation

Steve Jolley
CIO
Price Forbes & Partners

Sponsored by:

full session details

Stream 4

Enabling digital transformation

CASE STUDY: Achieving customer centricity: overcoming operational and cultural challenges to drive organisational transformation

Leveraging digital and smart data capabilities to become a customer centric organisation

Heather Smith
Chief Customer Officer
LV=

Culture change is the key factor in a successful digital transformation - but the hardest to achieve

Enabling your digital change 

Stuart Booth
Director of Digital
Just Retirement

Sponsored by:

full session details

Stream 5

Intelligent automation, AI & machine learning

Leveraging intelligent automation to drive better customer and business outcomes

How automation can improve business performance

Michael Natusch
Global Head of Artificial Intelligence
Prudential plc

Beyond the hype – today`s application of AI & machine learning across the insurance value chain

The applications of AI now

Gero Gunkel
Group Artificial Intelligence Lead
Zurich Insurance

Sponsored by:

full session details
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Stream 1

Personal lines

Improving efficiency, productivity and generating better customer service through digital

  • Bringing together offline and online channels to meet changing customer expectations and build deeper relationships
  • Using technology to enable growth through new business lines and increased retention
  • The business opportunities of robotics, AI, IoT and future digitisation
  • Key business challenges around prioritising and allocating resources
Mark Cliff
Executive Chairman
Brightside Group

Next generation digital – adapting to the fully connected, online world

  • The challenge and implications of increasing digital channels and services
  • Leveraging robotics, AI and machine learning to drive efficiency and enable self-service
  • Increasing digital engagement across product lines to drive retention and sales
  • Staying agile to develop new products & services – and the business models to deliver them
Matthew Clarke
Head of Digital Distribution
Zurich Insurance

Followed by round table discussion & feedback

Sponsored by:

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Stream 2

Commercial lines

Meeting the demand for digital products and services in SME insurance

  • Developing a clear strategy to deliver products and services across multiple channels
  • Leveraging digital to provide a tailored, personalised service
  • Using data to build a holistic view of customers’ risks and vulnerabilities
  • Bridging the coverage gap between evolving needs of current & prospective clients
James Russell
Transformation Programme
Director
Aviva

The commercial lines innovation imperative

  • Why CL brokers are so susceptible to disruptive innovation
  • Tactics and strategies to turn threats in to opportunities
  • Efficiency or service?

Tim Grant
Head of Transformation & Innovation, Commercial/HNW

Covéa Insurance Plc

Followed by round table discussion & feedback

Sponsored by:

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Stream 3

Lloyd's & London markets

TOM Phase 1: adoption of the modernisation programme and the next steps to transform & reposition London

  • Overcoming the practical challenges of adoption
  • Will PPL become mandatory?
  • Dealing with data standardisation, rekeying and frictional costs
  • TOM phase 2 and beyond – a vision for the next steps for LM TOM
Adrian Thornycroft
TOM Programme Director
London Market Group

Adapt, digitise or die – driving digital innovation in London market organisations

  • Digital is everything and everywhere so the burning platform for change is here, now
  • As digital collapses the value chain what needs to change in underwriting, finance and claims?
  • Practical approaches to enable innovation to find efficiencies and new ways of working
  • Emerging technologies – will blockchain, robotics and AI fulfil their promise to transform the market?
Steve Jolley
CIO
Price Forbes & Partners

Followed by round table discussion & feedback

Sponsored by:

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Stream 4

Enabling digital transformation

CASE STUDY: Achieving customer centricity: overcoming operational and cultural challenges to drive organisational transformation

  • Leveraging digital and smart data capabilities to become a customer centric organisation
  • Successfully driving technology innovation and organisational change
  • Aligning the operating model around the ‘digital customer’
  • Key criteria for delivering successful change – creating an agile and innovative culture
Heather Smith
Chief Customer Officer
LV=

Culture change is the key factor in a successful digital transformation - but the hardest to achieve

  • Enabling your digital change - moving from a classical business culture to a digital culture
  • Creating a diverse, high performance environment where customer service is at the heart of everything
  • Key criteria for successful culture change: lead by example, engage all levels and model the new behaviours
Stuart Booth
Director of Digital
 
Just Retirement
Followed by round table discussion & feedback

Sponsored by:

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Stream 5

Intelligent automation, AI & machine learning

Leveraging intelligent automation to drive better customer and business outcomes

  • Assessing where automation can improve business performance
  • Agreeing the business outcomes for cost savings, growth potential and ROI
  • Devising a mix of RPA and machine learning to deal with exceptions
  • Lessons learned from the first phase of automation
Michael Natusch
Global Head of Artificial Intelligence
Prudential plc

Beyond the hype – today's application of AI and machine learning across the insurance value chain

  • The applications of AI now – automation, analytics & services
  • Using AI to draw insights from unstructured internet data…in real-time
  • Overcoming the practical challenges of using AI within large complex organisations
  • Key lessons learnt to test and scale AI solutions
Gero Gunkel
Group Artificial Intelligence Lead
Zurich Insurance

Followed by round table discussion & feedback

Sponsored by:

13:00 Lunch in the exhibition room

14.00 Panel discussions

Please select one of the following five panels to attend.
Each features punchy presentations followed by audience Q&A.

Scroll right to see additional panels

Panel 1

InsurTech and innovation

Creating a profitable innovative culture

Different perspectives on driving innovation and creating the conditions for successful change

Dylan Bourguignon
CEO
so-sure

Craig Foster
Connected Home Director
Homeserve

Sponsored by:

full session details

Panel 2

Customer centric operations

Transforming the operating model

Leveraging digital and implementing a customer led approach that can transform traditional insurance operations to meet the digital customers' expectations.

Steven Zuanella
Group Chief Digital Officer
RSA Insurance Group

Michael Gould
Chief Operating Officer
Talbot Underwriting

David Williams
Technical Director
AXA Insurance

Sponsored by:

full session details

Panel 3

Robotic process automation

Achieving cost savings and freeing up valuable resource

Effectively deploying RPA and overcoming the practical implications for your people, processes and systems.

Rajeeva Aluwihare
Chief Operating Officer
Generali

David Greenall
Head of IS: Digital, Distribution, Individual Business & Investments
Canada Life

Annarita Roscino
Head of Predictive Analytics
Zurich UK Underwriting

Sponsored by:

full session details

Panel 4

Applications of AI

How and when to effectively use AI in claims, underwriting and distribution

This panel will explore the technological and organisational challenges of using AI, what has worked for them, and what hasn't.

Lou Lwin
Chief Technology Officer
Markerstudy Group

Gero Gunkel
Group Artificial Intelligence Lead
Zurich Insurance

Michael Natusch
Global Head of Artificial Intelligence
Prudential plc

Sponsored by:

full session details

Panel 5

Transforming the customer journey

Effectively using digital to improve the user experience

Exploring different approaches to transforming the customer journey to meet rising customer expectations and drive retention, customer satisfaction and engagement.

Bea Montoya
Channels Marketing Director
Simply Business

Oke Eleazu
Chief Operating Officer
Bought by Many

Ingrid Woodward
Head of Claims Excellence
Zurich

Sponsored by:

full session details
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Panel 1

InsurTech and innovation

Creating a profitable innovative culture

All organisations are looking for those rare ingredients that create an innovative environment and culture that can nurture solutions to tomorrow problems.

This panel discussion will explore how insurers, start-ups and partnerships are addressing this challenge.

 

Topics to be covered include:

  • Creating the cultural conditions for innovation
  • What can we learn from the start up mentality
  • How do we turn disruption from threat to opportunity?
  • Building innovation into ‘business as usual’
Dylan Bourguignon
CEO
so-sure
Craig Foster
Connected Home Director
Homeserve
Followed by facilitated Q&A

Sponsored by:

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Panel 2

Customer centric operations

Transforming the operating model

This panel discussion will explore how you leverage digital to drive positive organisational change by devising a customer led approach that engages the whole organisation…and creates new opportunities to transform traditional insurance operations to meet customer expectations.

 

Topics to be covered include:

  • Transforming legacy to become customer rather than product focused
  • Using design thinking to challenge traditional processes and systems
  • Reassessing the technology architecture to enable lean operations
  • Creating a digital culture supported by the board and enabled through operations
Steven Zuanella
Group Chief Digital Officer
RSA Insurance Group
Michael Gould
Chief Operating Officer
Talbot Underwriting
David Williams
Technical Director
AXA Insurance

Followed by facilitated Q&A

Sponsored by:

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Panel 3

Robotic process automation

Achieving cost savings and freeing up valuable resource

RPA can streamline underwriting and claims processes, delivering efficiencies and a better user experience.

The challenge is effectively deploying RPA and overcoming the practical implications for your people, processes and systems.

 

Topics to be covered include:

  • Leveraging RPA to enhance the customer journey
  • Identifying efficiencies in underwriting, distribution and claims
  • Using RPA to overcome complex legacy challenges
  • Developing the capabilities and skills to effectively manage automated processes
Rajeeva Aluwihare
Chief Operating Officer
Generali
David Greenall
Head of IS: Digital, Distribution, Individual Business & Investments
Canada Life
Annarita Roscino
Head of Predictive Analytics
Zurich UK Underwriting

Followed by facilitated Q&A

Sponsored by:

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Panel 4

Applications of AI

How and when to effectively use AI in claims, underwriting and distribution

Despite huge investment and the lightning fast development of AI technologies and applications, the near-term focus for AI is replacing repetitive but complex manual processes.

This panel will explore the technological and organisational challenges of using AI technologies, what has worked for them, and what’s been less successful.

 

Topics to be covered include:

  • How AI will revolutionise underwriting, distribution and claims – are you ready?
  • Improving human decision making and efficiency through robotics and machine learning
  • Assessing the skills and capabilities required to achieve ‘workforce digitisation’
  • What should companies be doing now to stay ahead of the AI game?
Lou Lwin
Chief Technology Officer
Markerstudy Group
Gero Gunkel
Group Artificial Intelligence Lead
Zurich Insurance
Michael Natusch
Global Head of Artificial Intelligence
Prudential plc
Followed by facilitated Q&A

 

Sponsored by:

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Panel 5

Transforming the customer journey

Effectively using digital to improve the user experience

Transforming the customer journey to meet rising customer expectations is critical to retention and engagement. The key question is how you leverage technology and devise new systems and processes around a culture of ‘customer first’.

 

Topics to be covered include:

  • Delivering self-service to increase transparency and efficiency
  • The role of RPA and how it impacts the customer journey
  • The impact of technology on traditional claims supply chains and the customer experience
  • What does a customer first culture feel like? And what technology does it require?
Bea Montoya
Channels Marketing Director
Simply Business
Oke Eleazu
Chief Operating Officer
Bought by Many
Ingrid Woodward
Head of Claims Excellence
Zurich Insurance

Followed by facilitated Q&A

Sponsored by:

15:00 Coffee in the exhibition room

15.20 Workshops

Please select one of the following five workshops to attend.
Each features a case study presentation followed by round table discussion.

Scroll right to see additional workshops

Workshop 1

Delivering technology driven strategic change

Developing and deploying an effective strategic digital change management programme

  • Defining the change characteristics and their impact on organisational groups and culture
  • Devising an effective change team and engaging stakeholders 
  • Creating clear lines of communications and the outcomes to be achieved
  • Assessing the project risk factors and anticipated areas of resistance
Tim Yorke
Transformation Director
AXA

Sponsored by:

full session details

Workshop 2

Digital Claims

Leveraging digital and automation in claims to achieve cost savings and business growth

  • Using digital to devise quick, easy and transparent claims processes
  • Automating processes and using machine learning to help with claims exceptions
  • Developing a simple technology architecture to enable digital claims
  • Avoiding common pitfalls and costly mistakes
Anthony Wynn
Innovation Lead - Digital & Analytics
Aviva

Sponsored by:

full session details

Workshop 3

Overcoming Legacy Challenges

Overcoming the key challenges of modernising global core systems in a constantly changing, digital environment

  • Balancing the need to modernise with cost pressures and a constantly evolving tech landscape
  • Making strategic decisions to invest in areas that will enhance your ability to compete
  • Overcoming the people, process and technology challenges encountered as traditional systems change
  • Future development through automation and AI technologies
Toby Ducker
Head of Business Operation ARS UK & GBC
Aon

Sponsored by:

full session details

Workshop 4

Achieving digital customer engagement

CASE STUDY: transforming the organisation to engage the digital customer

  • Redefining the business model and technology platform around the digital customer
  • Leading the transformation initiative to meet changing customer expectations
  • Getting the basics right by delivering a good customer journey through multiple channels
  • Overcoming the operational, cultural and technological challenges to deliver a positive impact on P&L
Jason Johnson
Chief Operating Officer - Broking
Towergate Insurance

Sponsored by:

full session details

Workshop 5

Blockchain

 B3i: Developing smart contracts to realise efficiencies and close the protection gap

  • Reducing frictional costs using blockchain technologies
  • Creating a transparent and client centric experience
  • Progress from POC to fully operational Blockchain platform
  • Overcoming the practical challenges of moving traditional processes onto the Blockchain
Greg Crow
Head of Architecture
XL Catlin

Sponsored by:

full session details
Closeclose pop up window
Workshop 1

Delivering technology driven strategic change

Developing and deploying an effective strategic digital change management programme

  • Defining the change characteristics and their impact on organisational groups and culture
  • Devising an effective change team and engaging stakeholders throughout the process
  • Creating clear lines of communications and the outcomes to be achieved
  • Assessing the project risk factors and anticipated areas of resistance
Tim Yorke
Transformation Director
AXA

Followed by round table discussion & Q&A

Sponsored by:

Closeclose pop up window
Workshop 2

Digital Claims

Leveraging digital and automation in claims to achieve cost savings and business growth

  • Using digital to devise quick, easy and transparent claims processes
  • Automating processes and using machine learning to help with claims exceptions
  • Developing a simple technology architecture to enable digital claims
  • Avoiding common pitfalls and costly mistakes
Anthony Wynn
Innovation Lead - Digital & Analytics
Aviva

Followed by round table discussion & Q&A

Sponsored by:

Closeclose pop up window
Workshop 3

Overcoming Legacy Challenges

Overcoming the key challenges of modernising global core systems in a constantly changing, digital environment

  • Balancing the need to modernise with cost pressures and a constantly evolving tech landscape
  • Making strategic decisions to invest in areas that will enhance your ability to compete
  • Overcoming the people, process and technology challenges encountered as traditional systems change
  • Future development through automation and AI technologies
Toby Ducker
Head of Business Operations ARS UK & GBC
Aon

Followed by round table discussion & Q&A

Sponsored by:

Closeclose pop up window
Workshop 4

Achieving digital customer engagement

CASE STUDY: transforming the organisation to engage the digital customer

  • Redefining the business model and technology platform around the digital customer
  • Leading the transformation initiative to meet changing customer expectations
  • Getting the basics right by delivering a good customer journey through multiple channels
  • Overcoming the operational, cultural and technological challenges to deliver a positive impact on P&L
Jason Johnson
Chief Operating Officer - Broking
Towergate Insurance

Followed by round table discussion & Q&A

Sponsored by:

Closeclose pop up window
Workshop 5

Blockchain

B3i: Developing smart contracts to realise efficiencies and close the protection gap

  • Reducing frictional costs using blockchain technologies
  • Creating a transparent and client centric experience
  • Progress from POC to fully operational Blockchain platform
  • Overcoming the practical challenges of moving traditional processes onto the Blockchain
Greg Crow
Head of Architecture
XL Catlin
Followed by round table discussion & Q&A

Sponsored by:

16.30 Closing panel discussion

Are you ready for a fully digital future?


Is insurance ready, willing and able to leverage the next wave of digital tools, underwrite tomorrow’s risks and develop flexible, agile eco-systems and business models? 

Not a day goes by without someone (including us) predicting the end of the insurance as we know it or extolling the virtues of technology and the opportunities it will provide. Our panel will explode some of the myths, explore some current trends and predict what the insurer of the future will look and feel like. Hear their vision for the industry and how they are meeting the challenge of the digital future.

Topics to be discussed include: 

  • In less than 5 years AI will replace traditional insurance brands – how do you ensure customers select your services based on your AI? 
  • Moving toward a digitally enabled, on demand workforce with decentralized business structures and agile operating models
  • Leveraging human centric digital tools to improve engagement, productivity and the customer experience
David Williams
Technical Director
AXA Insurance
Kenny Leitch
Connected Insurance Director
RSA Insurance
Juan de Castro
Chief Operating Officer
Hiscox

17:30: Drinks reception

Sponsored by

 

 

Overcoming the challenges of digital in insurance

The TINtech annual report reveals the technology strategy challenges facing business leaders both now and in the future

Read the report

Book your place TODAY

REGISTER NOW

Join 300 of your peers at the industry’s leading technology strategy event. Vendors and suppliers of services cannot register as delegates.

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Find out why leading suppliers in the UK insurance sector sponsor TINtech year in, year out - and have done since its launch in 2009.

Event Exhibitors

Venue

Grand Connaught Rooms

61 - 65 Great Queen Street

London

WC2B 5DA

tel: 020 7405 7811

Useful Info

Closest tube stations - Covent Garden, Holborn

Closest rail stations - King Cross, London Euston, St Pancras

Parking - The corner of Drury Lane & Parker Street

Who you'll be joining

Network with 350+ senior attendees including:

Peers with job titles such as:

Chief Customer Officer

Chief Executive officer

Channels Marketing Director

Connected Insurance Director

Group CIO

Group Chief Digital Officer

Head of Innovation

Transformation Director

Underwriting & Markets Director

Head of Change & Transformation

Group Head of AI

Chief Operating Officer

Head of Claims Strategy

Head of Finance

Technical Services Director

Director of Claims Change

Global Leader Big Data Analytics

VIEW THE FULL LIST

 

From companies including:

Aviva

Hiscox

ERS

Markel International

AIG

Allianz

CNA Hardy

XL Catlin

RSA Insurance

Swinton Group

Zurich Insurance

Willis Towers Watson

Tokio Marine Kiln

Marsh

LV=

Direct Line Group

Ecclesiastical Insurance Group

Domestic & General Group

VIEW THE FULL LIST

 

Photo of Paul Umpleby, JLT Speciality Ltd

"The TINtech events bring together people with common aims within the industry and provide a great platform for debate and learning. There are some very smart people in the room and getting access to them and getting their insight is wonderful."

Lance Grant, ACE European Group

Photo of Paul Umpleby, JLT Speciality Ltd

“Amidst a sea of mediocre conferences, TINtech distinguishes itself by attracting strong speakers to debate challenging topics with a large and insurance savvy audience.”

John Muir, Willis Towers Watson

Photo of Paul Umpleby, JLT Speciality Ltd

“We are all no doubt very busy in our day jobs, but events like TINtech give us all an opportunity to pause, to share issues and experiences, to learn and importantly to make new connections and renew old ones.”

Steven Haasz, AXA Corporate Solutions

The evolution of TINtech

You can download the programmes from previous years by clicking the buttons below.

 

TINTECH 2017 TINTECH 2016

TINTECH 2015 TINTECH 2014