TINtech 2024

Leveraging technology & data to drive innovation, transform the customer experience and enable digital operations

155 Bishopsgate, London

Book now for £599 + VAT

Group offer - 3 places for the price of 2

The evolution of technology-driven innovation has seen a remarkable acceleration in recent times.

As the technology matures and use cases unfold across the insurance value chain, it's ‘mission critical’ to ride the next wave of transformation – rather than be washed away by it.

The advent of AI and other game-changing technologies is reshaping conventional wisdom and opening up opportunities across all sectors of insurance – those organisations that can effectively invest in the best technologies for their business and operating models, and can implement them effectively, will enhance their competitive position. The rest will be left behind.

TINtech focuses on how you leverage digital technologies, data and AI to transform business & operating models to deliver competitive advantage both now, and even more so, in the future.

Attend TINtech to hear how industry experts are overcoming the operational challenges to improve the customer experience as well as deliver efficiencies - and gain the practical insights that will enable your digital strategy to succeed.

  • Discover how you successfully drive and enable technology-led change in your organisation
  • Leverage data, automation and AI to transform processes and the user experience
  • Design and develop digital journeys that delight customers and reduce resolution times…and frictional costs
  • Hear from the innovators that will change how you think about insurance in a digital age

Book your place today

 

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AGENDA

08:00 Registration, coffee and networking

09:00 Keynote Presentations

Insurance icon keynote presentation

Culture as a competitive advantage in an increasingly digital world

 

  • The strategic implications of digital and AI for insurance
  • Developing a culture of innovation that achieves better economic outcomes
  • The power of teams, effective communications and the evolving role of leaders
  • Key criteria to successfully deliver the strategic vision

CASE STUDY: The future of customer-centric insurance operations

Implementing generative AI at scale

 

  • Proving GenAI in the real world
  • Developing and deploying use cases across the business
  • How have they impacted operations, customer outcomes and employee relations?
  • What are the implications for the future of insurance models?
Henry Engelhardt
Founder and Former CEO
Admiral Group

 

 

Chris Pearce
Chief Data Scientist
esure Group
Chris Joyce
Director
EY
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10:20 Coffee and networking, with supplier spotlights on the Innovation Stage

10:50 Breakout sessions

Choose to attend one of the following 3 breakout sessions or the innovation stage

Session 1

Digitising the London market

Tackling the practical challenges to deliver Blueprint Two & market modernisation

A picture of Bent Isachsen
Bent Isachsen
COO
Hamilton
A picture of Tim Pledger
Tim Pledger
eAdmin Lead UK
Swiss Re
Wojciech Korobacz
Lead Consultant
Sollers
Full session details
Sponsored by

Session 2

Leveraging digital in SME commercial

From hindsight to foresight – transforming business and operating models 

A picture of Lauren Stables
Lauren Stables
Head of Digital Trading
Aurora
A picture of Rajasree Variyar
Rajasree Variyar
Head of Platform and Propositions
CoverWallet, an Aon company

 

Full session details
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Session 3

Driving up engagement in personal lines

Overcoming the operational challenges to improve the customer experience

A picture ofJames Russell
James Russell
Head of Claims Transformation
esure Group
A picture of David Stewart
David Stewart
Group Chief Operating Officer
Wesleyan

 

Full session details
Sponsored by

TIN Innovation Stage

Emerging Technologies and innovations

Dean Roberts
Head of Technology
Aon
Briony Parkes
Head of Portfolio Delivery
RSA
Pavel Gertsberg
Founder & CEO
ClaimSorted
Satya Sarangi
Satya Sarangi
Senior Vice President - Digital Placement
Marsh
Full session details

11:50 Coffee and networking, with supplier spotlights on the Innovation Stage

12:10 Breakout sessions

Choose to attend one of the following 3 breakout sessions or the innovation stage

Session 4

Leveraging AI for tangible business outcomes

Improving business outcomes through machine learning

A picture of Merve Alanyali
Dr Merve Alanyali
Head of Data Science Academic Partnerships and Research
LV=
Full session details
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Session 5

Data & Analytics

Enabling data-driven insurance business and operating models

A picture of Lara Korz
Lara Korz
Head of Data, Private Clients
Aviva
Full session details
Sponsored by

Session 6

Enabling the digital organisation

Overcoming the people, process and technology challenges

A picture of Simon Buckley
Simon Buckley
Director of Transformation & Change
AXA
A picture of Clyde Bernstein
Ashok Krishnan
Chief Innovation, Data & Analytics Officer
AXA XL
Full session details
Sponsored by

TIN Innovation Stage

Quantum computing and AI

Dr Muhsin Tamturk
Senior Researcher and Quantum Advocate
Antares Global Management
Dr Artur Niemczewski
Dr Artur Niemczewski
AI Champion
Chartered Insurance Institute
Full session details

13:00 Lunch, networking, with supplier spotlights on the Innovation Stage

14:00 Panel discussion, one-2-one meetings or Deep dive discussion pods

Panel discussion

Delivering successful transformational change in turbulent times

Overcoming operational barriers and cultural inertia to effectively deliver change

There is no doubt that the rapid development of new digital capabilities and the dawn of the AI enabled world will have a profound effect on insurance business and operating models. Leading organisations are already rethinking their customer service models, the skills and capabilities required to deliver it, and how you balance and deploy digital tools to enhance employee-customer interactions.

This panel discussion will explore both how these changes will impact traditional insurance operations, and focus on how you overcome the operational and cultural challenges to deliver successful organisational change.

Topics to be covered include:

  • Where are the biggest changes, challenges and opportunities for the sector - and how do you best respond?
  • Building leadership coalitions to develop a strategic vision for the future
  • Creating a high-performance organisational culture that can embrace the vision
  • Dealing with resistance to change, and engaging employees and stakeholders across the value chain
  • Avoiding change fatigue in an uncertain and turbulent environment
Shane Dixon
Shane Dixon
Head of Change & Continuous Improvement
RSA Luxembourg
Rachel Dickson
Group Chief Information Officer
Lancashire Insurance Group
A picture of Matthieu Caillat
Matthieu Caillat
Chief Operating Officer
AXA XL
Paula Thomsen
Director of Services & Operations
Aviva

Discussion pods

Round table, focused discussion pods of up to 8 delegates.

Through facilitated Q&A and open discussion each pod will deep dive into a specific topic allowing for benchmarking and ideation.

 

Full session details

Meetings

one-2-one meetings

Take part in one-2-one meetings facilitated by the Brella app

 

Full session details

15:00 Coffee and networking, with supplier spotlights on the Innovation Stage

15:30 Workshop sessions

Choose to attend one of the following 4 workshops

Workshop 1

Transforming the legacy estate

Modernising core systems to deliver growth and agility

Dan Fiehn
Group COO
Compre
Full session details
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Workshop 2

Leveraging Gen AI in London market underwriting

Driving up underwriting performance

A picture of David McKenzie
David McKenzie
Head of Technology Strategy and Planning
Liberty Mutual Insurance

 

Full session details
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Workshop 3

Beyond Agile

Ensuring initiatives improve operational performance

A picture of Paolo Cuomo
Paolo Cuomo
Executive Director
Gallagher Re
Full session details
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Workshop 4

Leveraging Generative AI for Enhanced Customer Experience in Insurance

Insights from practical use cases

A picture of Sandeep Karkhanis
Sandeep Karkhanis
Head of Machine Learning Strategy & Delivery
Allianz Personal Lines / LV=
Chris Pearce
Chief Data Scientist
esure Group
Full session details
Sponsored by

16:30 Grab a quick drink from the bar

16:40 Closing panel discussion

Insurance 2029 - a vision for the future of digital insurance

The strategic implications of new digital technologies, data and a changing insurance landscape

 

It’s no exaggeration to say that the digital technologies being developed now, coupled with increased connectivity of data and computer power, advanced analytics and human-machine interactions have the power to disrupt the insurance value chain in ways that could not be considered a few months ago.

The question is, how will these changes impact insurance business and operating models as we strive to meet ever increasing customer expectations around service?

Our expert panel will explore the strategic implications of these changes and how they are responding and prioritising in order to stay relevant, achieve profitable growth and build sustainable competitive advantage in the future.

Topics to be covered include:

  • Does the rise of AI signal the dawn of a new business model for insurance?
  • Creating an organisational culture that can positively embrace change at pace
  • The implications for skills, competencies and organisational structures
  • Prioritising investments to drive up the customer experience and deliver efficiencies
Annarita Roscino
Annarita Roscino 
Global Head of Data & Insight
Zurich Insurance
A picture of James Wright, Head of Technology, Beazley Digital
James Wright
Head of Technology
Beazley Digital 
A picture of Clyde Bernstein
Clyde Bernstein
Placement Technology & Trading Analytics Leader
Aon
Sally NG
Director - IT & Change
RSA

 

17:15 - 18:30 Drinks reception

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Venue

155 Bishopsgate, London Liverpool Street London EC2M 3YD

Useful Info

Closest train station: Liverpool St

Bus: 155 Bishopsgate is served by many bus routes including 388, 242, 149, 135, 78, 48, 47, 42, 35, 26 and 8.