25th June 2019, London

TINtech 2019

| 155 Bishopsgate

Leverage innovation to enable digital transformation and successfully engage your customers to deliver positive business results

Effectively responding to technology driven change is the number one business challenge facing all insurers and brokers – having the right digital tools, technologies, capabilities and culture are critical if your organisation is going to engage customers, drive profitable growth and create sustainable competitive advantage.

Attend TINtech to explore how technology supports and enables effective business processes, how you leverage digital to drive operational efficiency and how to decide which emerging technologies will enhance customer experience.

New for 2019, the Innovation stage will feature a series of “TINtalks”: brief TED style presentations from all parts of the innovation value chain.

Book today - First 50 places are only £199 + VAT>>

(full rate £499 + VAT) 

 

 

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350
+
senior attendees

30
+
expert speakers

17
interactive sessions

Programme

09.00 Keynote Presentations - The future of digital disruption in insurance

Transforming the customer experience, developing better products and leveraging data to enhance risk selection and management

  • As digital continues to drive change how will this impact the insurance landscape and how do you successfully respond?
  • Digital transformation is more than technology – developing an innovative and customer-centric culture
  • Preparing for the digital challenges presented by AI, Blockchain and cloud
  • Experiences from the Digital Factory – overcoming the practical challenges and grasping the opportunities from the digital revolution
Andries Smit
Managing Director, Global Digital Factory & Group Operations & IT
Aviva

Overcoming the challenges of digital to develop a future fit organisation

  • Creating an ‘adapt and change’ culture to embrace the positive potential of digital technologies
  • Leveraging AI and robotics to improve efficiency and the customer experience
  • The threats and opportunities of connected insurance to transform products and customer engagement
  • Effectively using APIs and new data sources to improve underwriting
  • The potential of future technologies to fundamentally change the insurance landscape
David Germain
Group Chief Information & Technology Officer
RSA Group

Sponsored by:

10:45 Morning Coffee

11:15 Streamed Sessions

Choose one of the following 3 streams or the Innovation Stage

Scroll right to see additional streams

Stream 1

Digitising & modernising the London Market

TOM Phase 2: enabling integration and adoption to realise tangible business benefits
 
Adrian Thornycroft
TOM Programme Director
LMA

Reimagining London: leveraging digital technologies for a new operating model for London
 
Hayley Spink
Head of Global Operations
Lloyd's
full session details

Stream 2

Driving digital
customer engagement in commercial lines

Using data and analytics to support personalisation in SME insurance

Bea Montoya
Channels Marketing Director
Simply Business

Moving beyond traditional segmentation: leveraging digital to truly understand customer needs and solve their problems
 
Sophia Pilkington-Miksa
Head of Customer Experience
Bought By Many

Sponsored by:

full session details

Stream 3

Intelligent automation in personal lines

CASE STUDY: Developing AI methodologies and designing scalable systems to overcome practical business challenges
 
Huma Lodhi
Principal Data Scientist - Artificial Intelligence and Machine Learning
Direct Line Group

Overcoming the practical challenges of moving from robotics to AI enabled processes

Christophe Castan
Head of Artificial Intelligence - Digital Transformation
AXA Insurance
full session details

Insurance Innovation Stage

Innovation in action

Transforming motor insurance through next generation telematics

Richard KingFounder and CEO, Ticker
Andrew Passfield, CEO, ICE InsureTech

Closing the gap between InsurTech innovation and integration into insurer operations

René Schoenauer, Product Marketing Manager EMEA, Guidewire Software

Innovation: technology or cultural challenge 

Simon Adams, Managing Consultant, Nine Feet Tall 

Innovation is Transformation: 7 Steps to get Real

Paul Taffinder, Former Director of Strategy & Innovation, MS Amlin

Digital Insurance and the API economy – The Core (system) is no longer core

Tomek Bugajski, Vice President and General Manager EMEA and India, eBaoTech

Sponsored by:

full session details
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Stream 1

Digitising & modernising the London Market

TOM Phase 2: enabling integration and adoption to realise tangible business benefits

  • Benefits realisation – what’s achievable and how to get them
  • Integrating API’s and data flows to enable business process change
  • The implications for your people, processes and technology – overcoming the barriers to enable change
  • Phase two scope, progress, priorities and next steps
Adrian Thornycroft
TOM Programme Director
LMA

Reimagining London: leveraging digital technologies for a new operating model for London

  • How far will new technologies drive a transformative change in market operations?
  • Is digitising London realistic, desirable or achievable?
  • Establishing the skills, capabilities and buy-in from across the market to drive change
  • Understanding the complex challenges in successfully delivering transformative change
Hayley Spink
Head of Global Operations
Lloyd's
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Stream 2

Driving digital customer engagement in commercial lines

Using data and analytics to support personalisation in SME insurance

  • Transforming how we view, treat and interact with customers to create intimacy and engagement
  • Reducing levels of customer uncertainty to improve satisfaction
  • Using automation and self-service to remove frictional costs and improve the customer experience
Bea Montoya
Channels Marketing Director
Simply Business

Moving beyond traditional segmentation: leveraging digital to truly understand customer needs and solve their problems

  • The challenges for brokers and insurers in understanding SME customers
  • Redefining the insurance proposition around solving customer problems
  • Leveraging IoT, data and analytics to predict and prevent claims arising
  • Adding value at every stage of the insurance value chain
Sophia Pilkington-Miksa
Head of Customer Experience
Bought By Many

Sponsored by:

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Stream 3

Intelligent automation in personal lines

CASE STUDY: Developing AI methodologies and designing scalable systems to overcome practical business challenges

  • Balancing the need to reduce expenses and enhance the customer experience
  • Where was AI deployed and for what reason?
  • Overcoming key data and analytics challenges 
  • ROI and the other business outcomes
Huma Lodhi
Principal Data Scientist - Artificial Intelligence and Machine Learning
Direct Line Group

Overcoming the practical challenges of moving from robotics to AI enabled processes

  • Understanding what is possible now with machine learning tools
  • Successfully developing AI to solve real business challenges and improve current practices
  • Key challenges arising from AI applications and approaches to overcome them
Christophe Castan
Head of Artificial Intelligence - Digital Transformation
AXA Insurance
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Insurance Innovation Stage

Innovation in action
Success stories from the InsurTech era

11:15 - Introduction by innovation stage sponsor


11:30 -Transforming motor insurance through next generation telematics

Richard King, Founder and CEO, Ticker

Andrew Passfield, CEO, ICE InsureTech


11:40 - Closing the gap between InsurTech innovation and integration into insurer operations

René Schoenauer, Product Marketing Manager EMEA, Guidewire Software


11:50 - Innovation: technology or cultural challenge?

Simon Adams, Managing Consultant, Nine Feet Tall


12:00 - Presentation TBC


12:10 - Innovation is Transformation: 7 Steps to get Real

Paul Taffinder, Former Director of Strategy & Innovation, MS Amlin


Digital Insurance and the API economy – The Core (system) is no longer core

Tomek Bugajski, Vice President and General Manager EMEA and India, eBaoTech


 

Sponsored by:

13:00 Lunch in the exhibition room

14.00 Panel discussions

Choose one of the following 3 panel discussions or the Innovation Stage

Scroll right to see additional panels

Panel 1

Enabling innovation and digital transformation

Explore how you overcome the practical operational and cultural challenges to create a dynamic and innovative organisation.

Mark Budd
Head of Innovation, UK Operations
Zurich

Matthew Ellerton
Head of Innovation and Improvement
Euler Hermes

Jamie Keely
Head of Innovation 
Wesleyan Assurance Society

Sponsored by:

full session details

Panel 2

Leveraging technology to transform the operating model

Discover how to successfully develop and deploy technology applications that both deliver efficiency gains and enhanced the customer experience.

Dr Lee Timms
Head of BeazleyLabs
Beazley Group

Liz Harrison-Flynn
Group Digital Operations Director
Legal & General Group

Sponsored by:

full session details

Panel 3

Transforming the
customer experience

Discuss the key criteria for successfully designing and developing customer centric products, journeys and experiences for the digital age.

Carlo Nebuloni
Transformation Director
AXA Insurance

Monika Schulze
Global Head of Customer & Digital Experience
Zurich Insurance

Helen Hodges
Director of Strategy & Operations
Urban Jungle Insurance

full session details

Insurance Innovation Stage

Applications of future technology

Leveraging geospatial data to develop innovative approaches to disaster response and claims management

Ryan Bank, Managing Director, Geospatial Intelligence Center

Cyber threats to the insurance sector - both now and on the horizon 

Chris Sawyer, Head of Data Solutions, BAE Systems Applied Intelligence

Applying AI and robotics to discover new insights from your data to drive better claims outcomes and reduce fraud

Marek Baldy, Sales & Marketing Director, TIW Group

Leveraging data eco-systems to redefine insurance propositions, create safer driver behaviours and improve business performance

James Russell, Founder and CEO, Brisk

Live demo: Blockchain insurance application

Vikas Acharya, Chief Operating Officer, ChainThat

Sponsored by:

full session details
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Panel 1

Enabling innovation and digital transformation

Delivering transformational change is the key challenge facing all organisations within insurance. Legacy technology, outdated process and cultural challenges present real barriers to driving through change.

This panel discussion will explore how you overcome these challenges to create a dynamic and innovative organisation.


Topics to be discussed include:
 
  •  Is Agile Methodology the answer to breaking down silos and successfully delivering digital initiatives?
  • Developing the leadership capabilities to handle the next series of digital challenges and opportunities
  • Creating a culture where innovation has the space to breathe and ideas can develop
  • Engaging teams around collaboration and continual improvement 
Mark Budd
Head of Innovation, UK Operations
Zurich
Matthew Ellerton
Head of Innovation and Improvement
Euler Hermes
Jamie Keely
Head of Innovation 
 
Wesleyan Assurance Society

Followed by Q&A with the panelists

Sponsored by:

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Panel 2

Leveraging technology to transform the operating model

Defining an operating model that balances the needs of operational efficiency with the cost of meeting customer expectation is an evolving challenge. The key to enabling that operating model is technology.

This panel will explore successful applications of technology that have both delivered efficiency gains and enhanced the customer experience.


Topics to be discussed include:
 
  • Tackling the legacy technology challenges – do new technologies negate the need to ‘rip and replace’ entire systems?
  • Successfully deploying new technology to reduce frictional costs
  • Enabling innovation in operations
  • Successfully executing digital initiatives on time and budget 
Dr Lee Timms
Head of BeazleyLabs
Beazley Group 
Liz Harrison-Flynn
Group Digital Operations Director
Legal & General Group 

Followed by Q&A with the panelists

Sponsored by:

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Panel 3

Transforming the customer experience

Delivering a seamless, quick and easy customer experience is key to differentiating your brand, building market share and improving retention.

The key is getting close to customers to understand their needs, wants and behaviours.

This panel will explore the key criteria for successfully designing and developing customer centric products, journeys and experiences for the digital world.

 
Topics to be discussed include:
 
  • Leveraging new data sources to fully understand customers wants and needs
  • Moving from protection to prevention – the impact of data, connected devices and automation to transform insurance products 
  • Successfully deploying intelligent automation to fundamentally change the customer experience
  • Developing self-service models for insurance 
Carlo Nebuloni
Transformation Director
AXA Insurance
Monika Schulze
Global Head of Customer & Digital Experience
Zurich Insurance
Helen Hodges
Director of Strategy & Operations
Urban Jungle Insurance

Followed by Q&A with the panelists

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Insurance Innovation Stage

Applications of future technology

The impact of blockchain, data, robotics, IoT, AI & geospatial

14:00 - Leveraging geospatial data to develop innovative approaches to disaster response and claims management

Ryan Bank, Managing Director, Geospatial Intelligence Center


14:10 - Data threats both now and on the horizon – insights from one of the most cyber attacked companies in the world

Chris Sawyer, Head of Data Solutions, BAE Systems


14:20 - Applying AI and robotics to discover new insights from your data to drive better claims outcomes and reduce fraud

Marek Baldy, Sales & Marketing Director, TIW Group


14:30 - Leveraging data eco-systems to redefine insurance propositions, create safer driver behaviours and improve business performance

James Russell, Founder & CEO, Brisk


14:40 - Live demo: Blockchain insurance application

Vikas Acharya, Chief Operating Officer, ChainThat

Followed by Q&A with the panelists

Sponsored by:

15:00 Coffee in the exhibition room

15.20 Workshops

Choose one of the following 3 workshops or the Innovation Stage

Scroll right to see additional workshops

Workshop 1

Practical applications
of RPA

CASE STUDY: Successfully leveraging robotics to improve efficiencies, reduce errors and duplication

Hamish Tonkin
Head of RPA and Machine Learning
MS Amlin
full session details

Workshop 2

Legacy modernisation

Transforming core systems to deliver efficiencies, improve speed to market and enable new digital capabilities to enhance UX

Tim Mann
CIO
NFU Mutual

Sponsored by:

full session details

Workshop 3

Getting the data right to enable AI and automation 

Overcoming the practical challenges to effectively leverage value from data

> Auditing and assessing your current data assets - breaking down data silos across the organisation
> Switching from legacy data systems to more nimble and flexible architecture
> Developing a platform from which data can be accessed, analysed and interpreted

Sponsored by:

full session details

Insurance Innovation Stage

Digital innovations in the customer experience

The digital distribution challenge

Laurence King, Practice Director, General Insurance, Charles Taylor InsureTech

Workflow Automation: Be fast. Be flexible. Be a fount of knowledge

Dr. Ragnar Nevries, Consultant, Camunda Services

Presentation TBC

Sponsored by:

full session details
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Workshop 1

Practical applications of RPA

CASE STUDY: Successfully leveraging robotics to improve efficiencies, reduce errors and duplication

  • Assessing where RPA and AI can be applied to business problems
  • Deconstructing the business processes to understand where robotics delivers the best results
  • Key challenges encountered and how they are overcome
  • Assessing the ROI and potential for further RPA as well as applying AI
Hamish Tonkin
Head of RPA and Machine Learning
MS Amlin

Followed by round table discussions

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Workshop 2

Legacy Modernisation  

Transforming core systems to deliver efficiencies, improve speed to market and enable new digital capabilities to enhance UX

  • Devising a business case, strategy and delivery plan for PAS modernisation
  • Understanding the complexities of interlinked core system processes
  • Should one system support the entire value chain?
  • Ensuring the new system has the capability to accommodate future digital applications that improve speed to market and online customer experiences
Tim Mann
CIO
NFU Mutual

Followed by round table discussions

Sponsored by:

Closeclose pop up window
Workshop 3

Getting the data right to enable AI and automation

Overcoming the practical challenges to effectively leverage value from data

  • Auditing and assessing your current data assets - breaking down data silos across the organisation
  • Switching from legacy data systems to more nimble and flexible architecture
  • Developing a platform from which data can be accessed, analysed and interpreted
  • How do you put the results into insurance lifecycles and effectively embed new operational data processes?

Followed by round table discussions

Sponsored by:

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Insurance Innovation Stage

Digital innovations in the customer experience

15:30 - The digital distribution challenge

Laurence King, Practice Director, General Insurance, Charles Taylor InsureTech


15:40 - Workflow Automation: Be fast. Be flexible. Be a fount of knowledge

Dr. Ragnar Nevries, Consultant, Camunda Services


15:50 - Presentation TBC

Please contact Jeremy Burgess if you have an innovative case study you'd like to share or you'd like to suggest an organisation to participate on the innovation stage. 

Contact Jeremy@TIN.events

Sponsored by:

16.30 Closing panel discussion

Future of Insurance 2025


The strategic implications of disaggregation of the insurance value chain

In a hyper connected, data rich environment, traditional approaches to underwriting, claims and distribution are being challenged and all organisations will have to respond, innovate and in some cases reinvent what they do to stay relevant in the digital world.

Our expert panel will share their vision for how the insurance landscape will change in the coming years, explore the challenges that lie ahead and discuss how they may be overcome.

Key challenges include: 

  • Does the rapid development of machine learning and robotics put the art of underwriting at risk? 
  • Can claims self-service and straight through processing be successfully delivered…and is it even desirable?
  • Engaging with new eco-systems to stay relevant
  • What are the implications of consolidation and disaggregation?
Chris Cathcart
Senior Industry Manager
Google
Steven Haasz
Global Chief Operating Officer
AXA XL
Steven Zuanella
Group Chief Digital Officer
Generali

Sponsored by:

17:30: Drinks reception

Book your place today

First 50 places only £199 + VAT

(standard rate £499 + VAT)

REGISTER NOW

Book your place TODAY

REGISTER NOW

Join 300 of your peers at the industry’s leading technology strategy event. Vendors and suppliers of services cannot register as delegates.

Interested in sponsorship?

ENQUIRE NOW

Find out why leading suppliers in the UK insurance sector sponsor TINtech year in, year out - and have done since its launch in 2009.

New for 2019

Annual Survey

Take part in the annual survey
Receive a copy of the report and secure a guest place at the conference

Innovation Stage

New for 2019, the Innovation Stage will feature a series of "TINtalks" brief TED style presentations from all parts of the innovation value chain. 

New Venue

155 Bishopsgate, London
Located next to Liverpool Street we're looking forward to it's easy flow layout & updated style.

Who you'll be joining

Network with 350+ senior attendees including:

Peers with job titles such as:

Chief Customer Officer

Chief Executive officer

Channels Marketing Director

Connected Insurance Director

Group CIO

Group Chief Digital Officer

Head of Innovation

Transformation Director

Underwriting & Markets Director

Head of Change & Transformation

Group Head of AI

Chief Operating Officer

Head of Claims Strategy

Head of Finance

Technical Services Director

Director of Claims Change

Global Leader Big Data Analytics

VIEW THE FULL LIST

 

From companies including:

Aviva

Hiscox

ERS

Markel International

AIG

Allianz

CNA Hardy

XL Catlin

RSA Insurance

Swinton Group

Zurich Insurance

Willis Towers Watson

Tokio Marine Kiln

Marsh

LV=

Direct Line Group

Ecclesiastical Insurance Group

Domestic & General Group

VIEW THE FULL LIST

 

Event Exhibitors

Supported by

CLOSE X
LIIBA

LIIBA is the trade association for Lloyd’s brokers representing its members on all matters affecting them within the London and International Markets. We have the support of the majority of Lloyd’s Brokers, accounting for over 95% of the Market’s business.

LIIBA’s mission is to ensure that London remains the pre-eminent insurance centre in the global market. We ensure that a coherent set of broker requirements are at the heart of the market’s process modernisation strategy. We provide expert guidance to firms as to how they should operate within that marketplace and the wider UK, European and global regulatory framework.

For more information click here

Venue

155 Bishopsgate

Liverpool Street

London

EC2M 3YD

Useful Info

Closest train station: Liverpool St

Bus: 155 Bishopsgate is served by many bus routes including 388, 242, 149, 135, 78, 48, 47, 42, 35, 26 and 8.

Photo of Paul Umpleby, JLT Speciality Ltd

"The TINtech events bring together people with common aims within the industry and provide a great platform for debate and learning. There are some very smart people in the room and getting access to them and getting their insight is wonderful."

Lance Grant, ACE European Group

Photo of Paul Umpleby, JLT Speciality Ltd

“Fantastic day today Jeremy. Innovation stage was a hit. Last year I asked the final panel if they could see DLT/blockchain in the London Market and it was met with scepticism - this year I saw 2 fantastic demos! The final panel was fantastic- and very honest. I am convinced your conference encourages us all to think about the art of the possible and plays an important role in bringing about change. Well done and have a very well earned drink or two tonight.”

Lee Timms, Beazley Group

Photo of Paul Umpleby, JLT Speciality Ltd

“Amidst a sea of mediocre conferences, TINtech distinguishes itself by attracting strong speakers to debate challenging topics with a large and insurance savvy audience.”

John Muir, Willis Towers Watson

Photo of Paul Umpleby, JLT Speciality Ltd

“We are all no doubt very busy in our day jobs, but events like TINtech give us all an opportunity to pause, to share issues and experiences, to learn and importantly to make new connections and renew old ones.”

Steven Haasz, AXA Corporate Solutions

The evolution of TINtech

 

 

You can download the programmes from previous years by clicking the buttons below.

TINtech 2018

TINTECH 2017 TINTECH 2016

TINTECH 2015 TINTECH 2014

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