Case study: Successfully applying automation in claims processes
A breakfast briefing on balancing human empathy and digital technology to improve the customer experience
Past Events
TINtech is the leading insurance technology event in the UK. It focuses on technology strategy and in 2019 attracted 327 senior executives including speakers, sponsors and exhibitors.
Virtual TINtech SUMMER 2022Virtual tintech december '21
Virtual tintech SUMMEr '21
VIRTUAL tintech winter '20virtual tintech Summer '20TINtech 2019TINtech 2018TinTech 2017 TinTech 2016
Download programmes from previous years by clicking the buttons above.
Previously known as Strategic Claims, Digital Claims looks at developing an effective claims strategy that successfully leverages digital and builds agility into your claims operations to achieve operational efficiency - and deliver the kind of customer experience that the digital era demands.
You can download the programmes from previous years by clicking the buttons below.
Digital Claims 2022VIRTUAL DIGITAL CLAIMS NOV 2021VIRTual Digital Claims 2021Digital Claims 2020Digital Claims 2019
Digital Claims 2018Strategic Claims 2017Strategic Claims 2016
TINtech London Market focuses on technology strategy and the impact of technology in the Lloyd’s & London markets markets, and large complex commercial risk in general.
TINTECH LONDON MARKET 2022virtual TINtech LONDON MARKET 2021
tintech london market 2020TINtech London Market 2019
TINTECH LONDON MARKET 2018 TINTECH LONDON MARKET 2017
Download the programmes from previous years by clicking the buttons above.
London Market Claims is the only event dedicated to exploring the key initiatives and innovations that will improve claims performance in the Lloyd’s and London markets for the industry and clients alike.
London Market Claims 2021virtual LONDON MARKET Claims 2020
LONDON MARKET Claims 2019LONDON MARKET CLAIMS 2018
LONDON MARKET CLAIMS 2017 LONDON MARKET CLAIMS 2016
You can download the programmes from previous years by clicking the buttons above.
Leveraging digital to drive innovation, enable operational efficiency & transform the customer experience.
Breakfast briefings, virtual roundtables & webinars
Case studies & discussion: Applying automation to transform London market underwriting
A breakfast briefing on London market underwriting and advances in data analytics and automation
Applying intelligent automation within London market claims
A breakfast briefing on overcoming the practical challenges to leverage intelligent automation in insurance.
Transforming the customer experience through digitisation and automation
A breakfast briefing on overcoming the practical challenges to leverage intelligent automation in insurance.
Leveraging data, analytics and automation to transform underwriting in the London market
A breakfast briefing on underwriting London market risks - manual data entry, ingesting unstructured data and different formats.
Transforming legacy technology & mindsets to improve the customer experience
A breakfast briefing on tackling legacy to enable efficiencies, drive innovation and improve the insurance customer journey
Overcoming data & legacy challenges to transform London market operations
A breakfast briefing on leveraging digital data to enable better decision making, improve client experience and deliver efficiencies
Enabling digital self-service in insurance
A breakfast briefing on delivering an omni-channel customer experience
Leveraging data and advanced analytics to transform London market operations
A breakfast briefing on overcoming legacy and process challenges to enable efficient, customer centric operations
Enabling the digital London market underwriter
A breakfast briefing looking at overcoming the operational, data and technology challenges to enable your digital strategy
Simplifying and digitising delegated authority underwriting
A breakfast briefing looking at improving the client experience and delivering efficiencies
Enabling the London market operating model of the future
A breakfast briefing on overcoming the data, legacy and cultural change challenges to deliver a client centric operating model
Reimagining & delivering engaging digital customer journeys
A virtual roundtable discussion looking at overcoming the practical challenges to deliver seamless, omni-channel experiences
Successfully applying intelligent automation in claims
A virtual roundtable discussion looking at effectively deploying automation and speech recognition to improve claims performance
Orchestrating communications to transform the customer journey
A virtual roundtable discussion looking at how to orchestrate communications to transform the customer journey
Achieving a digital operating model in the London market
A virtual roundtable discussion looking at achieving a digital operating model in the London market
Successfully delivering digital journeys in insurance
A virtual roundtable discussion looking at overcoming the practical challenges to improve conversion rates, drive up customer engagement and increase the customer lifetime value
Enabling a customer centric operating model
A virtual roundtable discussion looking at leveraging data and AI to identify & fix ineffective and inefficient insurance processes
Enabling a digital insurance operating model
A virtual roundtable discussion looking at overcoming the practical challenges to deliver an omni-channel, frictionless digital customer experience
Leveraging data, analytics and intelligent automation in claims
A virtual roundtable discussion looking at extracting value from unstructured data to improve MI, operations and the customer claims experience
Turning off legacy in the London market
A virtual roundtable discussion looking at successfully executing your technology modernisation strategy in a changing market environment
Delivering a digital customer experience
A virtual roundtable discussion looking at overcoming the operational challenges to deliver consistent digital customer journeys
CASE STUDY: Successfully adopting cloud within insurance
A virtual roundtable discussion focusing on overcoming the practical challenges to enable business transformation through cloud services
Achieving digital transformation to meet customer expectations
A virtual roundtable discussion focusing on how to overcome these challenges with 10 other industry peers.
Enhancing customer engagement
A virtual roundtable discussion navigating the transformation to digital-first, customer-centric engagement and communications
Data & analytics in the London market
A virtual roundtable discussion on overcoming the operational challenges to unlock the power of data
Redefining CX for the Age of Digital Insurance
A virtual roundtable discussion redefining customer experience for the Age of Digital Insurance
Achieving new operating models in the London market
A virtual roundtable discussion exploring what business/operating models insurers in the London market should be looking at now to prepare for the ‘post FAL / post COVID future – and critically HOW to achieve them.
Leveraging technology to improve speed to market and underwriting performance in commercial lines
A virtual roundtable discussion on building greater underwriting agility to improve speed to market, create new products and services and grow premiums in commercial lines.
Digital workflow transformation
A virtual roundtable discussion on enabling the future hybrid operating model to engage employees, drive high performance and meet customer expectations
Creating an effective, resilient & flexible operating model
A virtual roundtable discussion on overcoming the challenges to transform back office insurance operations
Transforming operations to improve the client experience
Transforming operations to improve the client experience
Delivering claims transformation in the London Market
Claims transformation is a key focus for organisations across the London market as they look to transform the client experience and the claims operating model that supports it.
Lloyd's Blueprint One
The strategic and practical implications for the London market. An evening panel discussion follwed by drinks.
Transforming the customer experience in insurance
Overcoming the cultural and operational challenges to improve customer engagement and retention
Delivering successful change and digital transformation in insurance
Delivering successful change and digital transformation in insurance
The role of IT in delivering successful change and digital transformation in insurance
Leveraging the role of IT to successfully deliver digital transformation in the insurance sector.
Leveraging data to drive efficiencies and improve the customer experience
Overcoming the practical challenges to enable a data driven organisation
Beyond Robotic Process Automation in Insurance
Overcome the practical challenges of robotic automation to achieve operational efficiencies, improved customer experience and to enable intelligent automation
Delivering successful change and digital transformation in insurance
Overcoming the practical challenges to turn innovation into positive business results
Unlocking your data to enable digital transformation
Leveraging the potential of data to drive efficiencies, engage customers and create competitive advantage
Driving innovation and transformation in Life insurance
Leveraging digital to meet changing customer service expectations, effectively create new products and improve retention and profitability.
Transforming the Customer Journey
Overcoming the operational challenges of optimising back office processes AND improving the customer experience
Transforming Underwriting in the London Market
Leveraging digital, data and automation to improve commercial underwriting
Transforming Insurer Operations in the London Market
Leveraging digital to drive up efficiencies and client service
AI and Automation in Claims
Using AI and robotic automation to improve business performance and customer service
Modernising legacy to enable innovation, robotics and AI
Optimising operational performance and delivering a better client experience in the London market
Leveraging deep learning in insurance
Beyond machine learning – overcoming the technology & data challenges to drive business performance
Enabling digital and intelligent cognitive systems
Overcoming the technology challenges and unlocking the full potential of data to deliver digital, robotics and AI…and drive up business performance
Leveraging digital to transform the operating model
Building agility and flexibility into technology platforms and operations to meet customer expectations and improve business performance.
Engaging the next generation of customers to drive retention & growth
Achieving customer centric, omni channel communications is not a new concept for insurers, but for many, issues around legacy systems, siloed operations and outdated technology still pose significant challenges.
Successfully Automating Document Centric Processes
Overcoming the technology, legacy and data challenges to enable automation that improves customer service and achieve efficiencies.
Intelligent process automation within insurance – moving beyond RPA
AI, machine learning and robotic process automation are being widely adopted in the sector in an attempt to drive operational efficiency by identifying patterns, creating automated responses, and performing tasks with high accuracy and speed.
Leveraging automation & AI in the London market
Transforming the client journey and achieving operational efficiency.
Improving underwriting performance through automation & AI
Automation, AI and machine learning is now the top priority for insurers and brokers as they strive to implement the tech that promises to transform operations, improve efficiency and profitability.
Transforming the Customer Experience
Developing an operating model that creates a richer customer journey, delivers better customer outcomes and drives engagement
Achieving digital transformation in personal lines insurance
Overcoming the practical challenges to enhance the customer journey, drive up engagement and improve business performance
Robotics, AI & machine learning in insurance
Robotics and artificial intelligence has the potential to improve insurers operations by enabling more efficient processes and delivering better customer outcomes.
Automating Finance Operations
Traditional, manual finance processes for and between insurers and brokers are ripe for automation in order to drive efficiencies, reduce duplication & errors, and remain compliant.
Harnessing the power of data and analytics in insurance
Join this online panel to discover how to transform the customer experience, delivering efficiencies and enabling better decision making
Transforming General Insurance
Join this online panel to discover how to overcome the practical challenges to enable the digital insurer of the future
The London Market Claims Preview Show
A London Market Claims event preview show looking at the key issues and challenges TIN will address at the real-world conference in Octover 2021
Overcoming the practical challenges of implementing Blueprint Two
Join this online panel to discover how to overcome the challenges of implementing Blueprint Two in the Lloyd's and London insurance market
Leveraging digital to transform claims
Join our webinar to discovre how to leverage digital to transform claims
Overcoming the business challenges in digital transformation
Join this clinic to have your questions answered by our transformation experts. Drawing on their experience of delivering change they will share experiences, war stories and offer their advice on your specific challenges.
Leveraging analytics to drive growth & profitability
Join our webinar to unlock the power of data to gain greater insights, transform operations and enhance the client experience
Creating a business model for the future London Market
Join our webinar to innovate a start-up mentality to build agility, drive innovation and create sustainable competitive advantage
Transforming insurance operations for the digital customer
Join our webinar to map and innovate processes to drive better, customer focused decisions
Harnessing the power of data in the London Market
Join our webinar to discuss how leveraging APIs, data integration and digital technology will enable you to build operational agility in insurance
Transforming the customer experience in insurance
Join our webinar to discuss how to win the customer with quick wins, innovations, self-service and digital channels
The future of insurance: a female perspective
Join our webinar to discuss the future of insurance: a female perspective. Discover the influence of COVID and how our panel envision how it will transform the industry.
Leveraging automation to transform claims
Join our webinar to overcome the practical challenges to improve the customer claims experience and deliver efficiencies
Automation Preparedness
Join our webinar to overcome the practical challenges to ensure your automation strategy delivers ROI
Overcoming legacy challenges in the London market
Join our webinar to overcome legacy challenges in the London market and rethink ambition to drive competitive advantage
Achieving digital transformation in the London market
Join our webinar to overcome the operational challenges to achieve frictionless insurance in the London market
Creating an effective & resilient operating model post COVID
Join our webinar to transform traditional thinking around insurance operations
Leveraging Intelligent Automation
Join our webinar to develop the skills, capabilities and culture to enable a digital workforce
Delivering a customer first strategy in insurance
Join our webinar to overcome the operational challenges to deliver a next generation, multi-channel customer experience
London Market Modernisation: opportunity from necessity
Join our webinar to assess the focus, implications and progress of change in the London market
Achieving an effective digital operating model during COVID19
Join our webinar to overcoming the operational challenges during (and after) the COVID crisis
Creating a high-performance culture during the COVID19 crisis
Join our webinar to sustain a positive business culture during COVID-19
Digital Transformation in Insurance
Join our webinar to develop a future fit organisationn by overcoming the challenges of digital
Leveraging cloud to transform insurer operations
Join our webinar to successfully embrace your journey to cloud and transform your operations in insurance.
London Market Claims 2018: Key trends & adapting to a fast-changing world
Reflections on how things have moved on since London Market Claims last year.
Achieving Digital Transformation in Insurance
Enabling and empowering IT and operations to deliver digital transformation
Achieving customer centricity in the digital age
Unpicking the people, process and technology challenges of digital