Blueprint Two: Delivering your phase one adoption plan for brokers

Overcoming the operational challenges to deliver this transformational change

Blueprint Two

Delivering your phase one adoption plan

Transforming customer communications in insurance

Leveraging digital to enable omni-channel, unified communications to transform the customer experience, deliver efficiencies and improve retention

Operationalising AI in the London Market

Moving from hype to implementation

Enabling data-driven insurance in the London market

Unlocking the benefits of data analytics across the product lifecycle and insurance value chain

Leveraging data and advanced analytics in commercial lines insurance

Overcoming the operational challenges to drive efficiencies, improve the customer experience and enable profitable growth

Blueprint Two and London Market Claims: Special Interest Groups

Defining the scope of the TIN London market special interest groups

Successfully digitising London market operations

Overcoming the practical challenges to enable the digital marketplace, streamline operations and improve business outcomes

CASE STUDY: Enabling a digital operating model in insurance

Overcoming the practical challenges to increase speed to market, enable automation and deliver efficiencies

Digitising London market underwriting

Overcoming the operational challenges to streamline processes and improve underwriting decision making

How to deliver personalised, seamless policyholder experiences

Overcoming the operational challenges and exploring the opportunities to improve engagement, reduce costs and build competitive advantage

Transforming customer communications in insurance

Leveraging digital to transform the way you communicate with customers to drive up revenue, reduce operating costs and improve speed to market.

Leveraging advanced automation in London market operations

Overcoming the practical challenges to radically improve processing times, reduce costs and deliver a better client service

Optimising the Insurance Customer Experience

Leveraging digital, data and automation to deliver an effective omni-channel experience

Developing a successful London market data strategy

Overcoming the practical challenges to enable the digital market place, streamline operations and improve business outcomes.

Case study & discussion: Leveraging analytics and automation in the London market

Moving beyond the ‘Proof of Concept’ to deliver operational efficiencies and enable better decision making across the business

Developing a successful London market data strategy

Overcoming the practical challenges to enable the digital market place, streamline operations and improve business outcomes.

Enabling digital broker operations in the London market

Overcoming the practical challenges to drive up the client experience, deliver efficiencies and enable an innovative culture

Transforming customer journeys through design thinking

Leveraging design thinking to transform customer journeys, enable innovation, remove frictional costs and improve efficiency

Leveraging digital to transform the customer experience

Balancing digital engagement & the human touch to improve customer journeys in an omni-channel environment

Transforming operations to deliver the digital customer experience

Tackling legacy systems, processes and technology to transform the customer experience, deliver omni-channel engagement and remove frictional costs

Transforming London Market operations for a digital age

Overcoming data and technology challenges to meet changing client expectations and deliver efficiencies

Leveraging digital and intelligent automation to transform the customer experience

Overcoming the operational challenges to deliver seamless, consistent customer journeys

Successfully leveraging DevOps to deliver insurance transformation

Case study & discussion

Overcoming the practical challenges to deliver change and avoid costly mistakes

Case study: Successfully applying automation in claims processes

Balancing human empathy and digital technology to improve the customer experience

Case studies & discussion: Applying automation to transform London market underwriting

Reducing errors, dramatically improving speed & driving up client service

Applying intelligent automation within London market claims

Successfully deploying IA and machine learning to improve the client claims experience and deliver efficiencies.

Transforming the customer experience through digitisation and automation

Successfully deploying IA to improve the customer experience, reduce resolution times and deliver ROI.

Leveraging data, analytics and automation to transform underwriting in the London market

Automating the extraction and enrichment of unstructured pre-bind data to streamline processes and improve underwriting decisions

Transforming legacy technology & mindsets to improve the customer experience

Tackling legacy to enable efficiencies, drive innovation and improve the insurance customer journey

Overcoming data & legacy challenges to transform London market operations

Leveraging digital data to enable better decision making, improve client experience and deliver efficiencies

Enabling digital self-service in insurance

Delivering an omni-channel customer experience

Leveraging data and advanced analytics to transform London market operations

Overcoming legacy, data standards and process challenges to enable efficient, customer centric London market operations

Enabling the digital London market underwriter

Overcoming the operational, data and technology challenges to enable your digital strategy

Simplifying and digitising delegated authority underwriting

Improving the client experience and delivering efficiencies

Enabling the London market operating model of the future

Overcoming the data, legacy and cultural change challenges to deliver a client centric operating model

Reimagining & delivering engaging digital customer journeys

Overcoming the practical challenges to deliver seamless, omni-channel experiences

Successfully applying intelligent automation in claims

Effectively deploying intelligent automation and speech recognition to improve claims performance

Orchestrating communications to transform the customer journey

Overcoming the practical challenges to deliver omnichannel, digital customer experiences

Achieving a digital operating model in the London market

Overcoming the practical challenges to streamline processes, leverage automation and transform the client experience

Successfully delivering digital journeys in insurance

Overcoming the practical challenges to improve conversion rates, drive up customer engagement and increase the customer lifetime value

Enabling a customer centric operating model

Leveraging data and AI to identify & fix ineffective and inefficient insurance processes

Enabling a digital insurance operating model

Overcoming the practical challenges to deliver an omni-channel, frictionless digital customer experience

Leveraging data, analytics and intelligent automation in claims

Extracting value from unstructured data to improve MI, operations and the customer claims experience

Turning off legacy in the London market

Successfully executing your technology modernisation strategy in a changing market environment

Delivering a digital customer experience

Overcoming the operational challenges to deliver consistent digital customer journeys within insurance

CASE STUDY: Successfully adopting cloud within insurance

Overcoming the practical challenges to enable business transformation through cloud services

Achieving digital transformation to meet customer expectations

Tackling legacy, changing mindsets and driving innovation

Enhancing customer engagement

Navigating the transformation to digital-first, customer-centric engagement and communications

Data & analytics in the London market

Overcoming the operational challenges to unlock the power of data

Redefining CX for the Age of Digital Insurance

Achieving a customer-centric operating model

Achieving new operating models in the London market

How to prepare for the post-FAL / post-COVID future

Leveraging technology to improve speed to market and underwriting performance in commercial lines

Building greater underwriting agility to improve speed to market, create new products and services and grow premiums in commercial lines.

Digital workflow transformation

Enabling the future hybrid operating model to engage employees, drive high performance and meet customer expectations

Creating an effective, resilient & flexible operating model

Overcoming the challenges to transform back office insurance operations

Transforming operations to improve the client experience

Overcoming legacy challenges to enable CX innovation in the London market

Delivering claims transformation in the London Market

Overcoming the people, process and technology challenges to deliver successful change

Lloyd's Blueprint One

The strategic and practical implications for the London market.

Transforming the customer experience in insurance

Overcoming the cultural and operational challenges to improve customer engagement and retention

Delivering successful change and digital transformation in insurance

Overcoming the business challenges to drive customer engagement, achieve operational efficiency and build competitive advantage

The role of IT in delivering successful change and digital transformation in insurance

Developing and implementing a successful change strategy

Leveraging data to drive efficiencies and improve the customer experience

Beyond Robotic Process Automation in Insurance

Delivering successful change and digital transformation in insurance

Unlocking your data to enable digital transformation

The Insurance Network and BAE Systems Applied Intelligence cordially invite you to an evening of discussion on the data challenges facing insurance, followed by dinner.

Driving innovation and transformation in Life insurance

Leveraging digital to meet changing customer service expectations, effectively create new products and improve retention and profitability.

Transforming the Customer Journey

Overcoming the operational challenges of optimising back office processes AND improving the customer experience

Transforming Underwriting in the London Market

Leveraging digital, data and automation to improve commercial underwriting

Transforming Insurer Operations in the London Market

Leveraging digital to drive up efficiencies and client service

AI and Automation in Claims

Using AI and robotic automation to improve business performance and customer service

Modernising legacy to enable innovation, robotics and AI

Optimising operational performance and delivering a better client experience in the London market

Leveraging deep learning in insurance

Beyond machine learning – overcoming the technology & data challenges to drive business performance

Enabling digital and intelligent cognitive systems

Overcoming the technology challenges and unlocking the full potential of data to deliver digital, robotics and AI…and drive up business performance

Leveraging digital to transform the operating model

Building agility and flexibility into technology platforms and operations to meet customer expectations and improve business performance.

Engaging the next generation of customers to drive retention & growth

Achieving customer centric, omni channel communications is not a new concept for insurers, but for many, issues around legacy systems, siloed operations and outdated technology still pose significant challenges.

Successfully Automating Document Centric Processes

Overcoming the technology, legacy and data challenges to enable automation that improves customer service and achieve efficiencies.

Intelligent process automation within insurance – moving beyond RPA

AI, machine learning and robotic process automation are being widely adopted in the sector in an attempt to drive operational efficiency by identifying patterns, creating automated responses, and performing tasks with high accuracy and speed.

Leveraging automation & AI in the London market

Transforming the client journey and achieving operational efficiency.

Improving underwriting performance through automation & AI

Automation, AI and machine learning is now the top priority for insurers and brokers as they strive to implement the tech that promises to transform operations, improve efficiency and profitability.

Transforming the Customer Experience

Developing an operating model that creates a richer customer journey, delivers better customer outcomes and drives engagement

Achieving digital transformation in personal lines insurance

Overcoming the practical challenges to enhance the customer journey, drive up engagement and improve business performance

Robotics, AI & machine learning in insurance

Robotics and artificial intelligence has the potential to improve insurers operations by enabling more efficient processes and delivering better customer outcomes.

Automating Finance Operations

Traditional, manual finance processes for and between insurers and brokers are ripe for automation in order to drive efficiencies, reduce duplication & errors, and remain compliant.