Transforming the Customer Journey
Overcoming the operational challenges of optimising back office processes AND improving the customer experience
PAST EVENTS
TINtech is the leading insurance technology event in the UK. It focuses on technology strategy and in 2017 attracted 327 senior executives including speakers, sponsors and exhibitors.
Download programmes from previous years by clicking the buttons above.
Previously known as Strategic Claims, Digital Claims looks at developing an effective claims strategy that successfully leverages digital and builds agility into your claims operations to achieve operational efficiency - and deliver the kind of customer experience that the digital era demands.
You can download the programmes from previous years by clicking the buttons below.
TINtech London Market focuses on technology strategy and the impact of technology in the Lloyd’s & London markets markets, and large complex commercial risk in general.
TINTECH LONDON MARKET 2018 TINTECH LONDON MARKET 2017
Download the programmes from previous years by clicking the buttons above.
London Market Claims is the only event dedicated to exploring the key initiatives and innovations that will improve claims performance in the Lloyd’s and London markets for the industry and clients alike.
LONDON MARKET CLAIMS 2017 LONDON MARKET CLAIMS 2016
You can download the programmes from previous years by clicking the buttons above.
Breakfast briefings
Transforming Underwriting in the London Market
Leveraging digital, data and automation to improve commercial underwriting
Transforming Insurer Operations in the London Market
Leveraging digital to drive up efficiencies and client service
AI and Automation in Claims
Using AI and robotic automation to improve business performance and customer service
Modernising legacy to enable innovation, robotics and AI
Optimising operational performance and delivering a better client experience in the London market
Leveraging deep learning in insurance
Beyond machine learning – overcoming the technology & data challenges to drive business performance
Enabling digital and intelligent cognitive systems
Overcoming the technology challenges and unlocking the full potential of data to deliver digital, robotics and AI…and drive up business performance
Leveraging digital to transform the operating model
Building agility and flexibility into technology platforms and operations to meet customer expectations and improve business performance.
Engaging the next generation of customers to drive retention & growth
Achieving customer centric, omni channel communications is not a new concept for insurers, but for many, issues around legacy systems, siloed operations and outdated technology still pose significant challenges.
Successfully Automating Document Centric Processes
Overcoming the technology, legacy and data challenges to enable automation that improves customer service and achieve efficiencies.
Intelligent process automation within insurance – moving beyond RPA
AI, machine learning and robotic process automation are being widely adopted in the sector in an attempt to drive operational efficiency by identifying patterns, creating automated responses, and performing tasks with high accuracy and speed.
Leveraging automation & AI in the London market
Transforming the client journey and achieving operational efficiency.
Improving underwriting performance through automation & AI
Automation, AI and machine learning is now the top priority for insurers and brokers as they strive to implement the tech that promises to transform operations, improve efficiency and profitability.
Transforming the Customer Experience
Developing an operating model that creates a richer customer journey, delivers better customer outcomes and drives engagement
Achieving digital transformation in personal lines insurance
Overcoming the practical challenges to enhance the customer journey, drive up engagement and improve business performance
Robotics, AI & machine learning in insurance
Robotics and artificial intelligence has the potential to improve insurers operations by enabling more efficient processes and delivering better customer outcomes.
Automating Finance Operations
Traditional, manual finance processes for and between insurers and brokers are ripe for automation in order to drive efficiencies, reduce duplication & errors, and remain compliant.
London Market Claims 2018: Key trends & adapting to a fast-changing world
Reflections on how things have moved on since London Market Claims last year.
Achieving Digital Transformation in Insurance
Enabling and empowering IT and operations to deliver digital transformation
Achieving customer centricity in the digital age
Unpicking the people, process and technology challenges of digital