Customer expectations during Covid-19
A look at how customer expectations and customer sentiment have changed over the course of the pandemic
The London Market Claims Summary Report 2020
Explore the key themes from the Virtual London Market Claims keynote session on how to enhance and improve the claims process
TINcast: Sequel under the spotlight
A short video from a TIN exhibitor, featuring Christina Hill discussing Sequel Claims
COVID-19 BI Claims - FCA test case judgement
Briefing note: FCA Business Interruption Test Case
TINcast: achieving true digital transformation
Hear the good, the bad and the ugly from those on the front line
White paper: extending commercial lines
A white paper focusing on growing SME insurance with next-generation digital capabilities
Industry report: digital transformation in insurance
An industry report focusing on the 3 key business challenges within GI, Lloyds and the London Market
Creating an effective and resilient operating model post-COVID
3 key insights you need to know to build resilience in a post-COVID landscape
Defining and delivering a customer first strategy in insurance
4 components you need to define and deliver the ultimate CX
After the storm: 6 things that will matter most for the London Market post-pandemic
6 things that will matter most for the London Market post-pandemic
Opportunity from threat: Rethinking the operating model during COVID19
The ability for operating models to respond to crises is proving to be more important now, more than ever. Business continuity and disaster recovery strategies are being tested to …
Why your culture is going to help your business survive COVID-19
How to create strong business cultures for remote workers during the coronavirus crisis.
Digital Claims Annual Report
Placing the customer at the heart of claims
Using technology to provide an integrated claims management ecosystem
3 ways using technology will improve your claims management ecosystem
The claims portal: The age of self-service has arrived
Everything you need to embrace self-service in claims
3 ways to successfully execute your digital claims strategy
Three key components of a digital claims strategy which will ensure its successful execution.
TINtech London Market 2020 Annual Report
On the threshold of transformational change in the London market
How to create a claims culture which enhances customer experience
Creating a customer-centric culture is crucial to remaining competitive and growing businesses. In this article, we consider the steps you can take to place the customer at the heart…
Intelligent automation in the London market
4 ways to take a 'business first' approach to IA
Leveraging digital to transform claims
Adding digital capabilities to core claims systems to improve the customer experience and deliver efficiencies
Overcoming the business challenges in digital transformation
Have your questions answered by our expert panel
Leveraging analytics to drive growth & profitability
Unlocking the power of data to gain greater insights, transform operations and enhance the client experience
Creating a business model for the future London Market
Thinking like a start-up to build agility, drive innovation and create sustainable competitive advantage
Transforming insurance operations for the digital customer
Mapping and innovating processes to drive better, customer focused decisions
Harnessing the power of data in the London Market
Leveraging APIs, data integration and digital technology to build operational agility
Transforming the customer experience in insurance
Developing new products and a streamlined customer journey for the digital age
The future of insurance: a female perspective
Why are we having this conversation now? Why is it important? What will it change?
Leveraging automation to transform claims
Overcoming the practical challenges to improve the customer claims experience and deliver efficiencies
Automation Preparedness
Overcoming the practical challenges to ensure your automation strategy delivers ROI
Overcoming legacy challenges in the London market
Now is the time to tackle legacy technology, thinking and ambition to drive competitive advantage
Achieving digital transformation in the London market
Overcoming the operational challenges to achieve frictionless insurance
Creating an effective & resilient operating model post COVID
Transforming traditional thinking around insurance operations
Leveraging Intelligent Automation
Overcoming the people, culture and technology challenges to achieve digital transformation
Delivering a customer first strategy in insurance
Overcoming the operational challenges to deliver a next generation, multi-channel customer experience post COVID19
London Market Modernisation: opportunity from necessity
Assessing the focus, implications and progress of change in the London market
Achieving an effective digital operating model during COVID19
Overcoming the operational challenges during (and after) the COVID crisis
Creating a high-performance culture during the COVID19 crisis
How insurers and brokers can create strong business cultures for remote workers during the coronavirus crisis.
Digital Transformation in Insurance
Featuring a case study presentation with David Germain from RSA Group
Leveraging cloud to transform insurer operations
Overcoming the practical challenges of moving to the cloud
London Market Claims 2018: Key trends & adapting to a fast-changing world
Reflections on how things have moved on since London Market Claims last year.
Achieving Digital Transformation in Insurance
Enabling and empowering IT and operations to deliver digital transformation
Achieving customer centricity in the digital age
Unpicking the people, process and technology challenges of digital
youTalk
Weblog
Small and medium-sized businesses have revealed their disappointment with the way the insurance profession handl
The Society of Claims Professionals (SoCP) has revealed plans for how it will assist members both individually a
Despite warnings by police and government officials, there were no terrorist attacks in the UK or Europe in December.