Creating an effective and resilient operating model post-COVID
3 key insights you need to know to build resilience in a post-COVID landscape
Defining and delivering a customer first strategy in insurance
4 components you need to define and deliver the ultimate CX
After the storm: 6 things that will matter most for the London Market post-pandemic
6 things that will matter most for the London Market post-pandemic
Opportunity from threat: Rethinking the operating model during COVID19
The ability for operating models to respond to crises is proving to be more important now, more than ever. Business continuity and disaster recovery strategies are being tested to …
Why your culture is going to help your business survive COVID-19
How to create strong business cultures for remote workers during the coronavirus crisis.
Digital Claims Annual Report
Placing the customer at the heart of claims
Using technology to provide an integrated claims management ecosystem
3 ways using technology will improve your claims management ecosystem
The claims portal: The age of self-service has arrived
Everything you need to embrace self-service in claims
3 ways to successfully execute your digital claims strategy
Three key components of a digital claims strategy which will ensure its successful execution.
TINtech London Market 2020 Annual Report
On the threshold of transformational change in the London market
How to create a claims culture which enhances customer experience
Creating a customer-centric culture is crucial to remaining competitive and growing businesses. In this article, we consider the steps you can take to place the customer at the heart…
Intelligent automation in the London market
4 ways to take a 'business first' approach to IA
Delivering change in the London market
Overcome three of the most common challenges of delivering change and the importance of having a robust change management process in place.
Three ways to improve customer experience in insurance
Improving customer experience is becoming an essential element in organisations’ strategies. This article discusses three key areas your organisation should focus on when looking to…
Will Lloyd's Blueprint One deliver real change?
Driving change in the London market
Transforming culture in the London market
Join Tim Carter, Vice President of Claims at Everest Re who shares his thoughts and ideas on ways to positively transform culture in the London market.
3 practical steps towards next generation claims
3 steps insurers must take to successfully introduce technology to remain competitive, reduce costs and meet customer expectations
How to deliver a seamless customer experience in insurance
4 key must-haves to ensure you deliver a seamless customer experience
Creating a culture of innovation within insurance
4 key considerations to drive digital transformation in insurance
Sollers review of London Market Claims
Can a smart leap help you bridge the protection gap?
3 new 'big ideas' on tranforming the customer mindset in protection insurance
London Market Claims Annual Report 2019
On the threshold of transformation
Digital Transformation In Insurance
Explore the forces shaping the life, health, protection and GI insurance industry and learn how to overcome them.
Delivering an exceptional claims service in the London Market
The London Market wants a customer-centric claims model using technology to speed up claims management and settlement processes. What things stand in the way?
London Market Claims Culture - What are the Challenges?
The London Market is seeking to make transformational changes in claims to bring it in line with the rest of the insurance industry. Immediate priorities focus on introducing new technologies…
TINtech interview with Steven Zuanella on Digital Transformation
Watch the interview with Steven Zuanella, Group Chief Digital Officer at Generali Group Globally, at TINtech 2019 about digital transformation in insurance.
The WHY: Global climate change is happening, why does it matter to the insurance industry?
The first in a series of articles on the impact climate change is having on the insurance industry and the impact the insurance industry can have on climate change. First up, why…
Creating an Innovative Environment to Transform Claims
Creating an innovative environment in London Market claims, where technology has completely disrupted the way it operates seems like a near-impossible task. Some would argue that claims…
Leveraging cloud technology in insurance
Your step-by-step guide to leveraging the cloud
Leveraging automation to transform claims
Overcoming the practical challenges to improve the customer claims experience and deliver efficiencies
Automation Preparedness
Overcoming the practical challenges to ensure your automation strategy delivers ROI
Overcoming legacy challenges in the London market
Now is the time to tackle legacy technology, thinking and ambition to drive competitive advantage
Achieving digital transformation in the London market
Overcoming the operational challenges to achieve frictionless insurance
Creating an effective & resilient operating model post COVID
Transforming traditional thinking around insurance operations
Leveraging Intelligent Automation
Overcoming the people, culture and technology challenges to achieve digital transformation
Delivering a customer first strategy in insurance
Overcoming the operational challenges to deliver a next generation, multi-channel customer experience post COVID19
London Market Modernisation: opportunity from necessity
Assessing the focus, implications and progress of change in the London market
Achieving an effective digital operating model during COVID19
Overcoming the operational challenges during (and after) the COVID crisis
Creating a high-performance culture during the COVID19 crisis
How insurers and brokers can create strong business cultures for remote workers during the coronavirus crisis.
Digital Transformation in Insurance
Featuring a case study presentation with David Germain from RSA Group
Leveraging cloud to transform insurer operations
Overcoming the practical challenges of moving to the cloud
London Market Claims 2018: Key trends & adapting to a fast-changing world
Reflections on how things have moved on since London Market Claims last year.
Achieving Digital Transformation in Insurance
Enabling and empowering IT and operations to deliver digital transformation
Achieving customer centricity in the digital age
Unpicking the people, process and technology challenges of digital
youTalk
Weblog
Six out of 10 insurance professionals have been contacted by consumers who have struggled to afford their insura
Brokers and insurers working in the best interests of customers on renewal pricing
The long-awaited motor reforms to civil litigation have been postponed until April next year. Are they going to happen? What are the details?