
Customer expectations during Covid-19
A look at how customer expectations and customer sentiment have changed over the course of the pandemic
A look at how customer expectations and customer sentiment have changed over the course of the pandemic
Explore the key themes from the Virtual London Market Claims keynote session on how to enhance and improve the claims process
A short video from a TIN exhibitor, featuring Christina Hill discussing Sequel Claims
Briefing note: FCA Business Interruption Test Case
Hear the good, the bad and the ugly from those on the front line
A white paper focusing on growing SME insurance with next-generation digital capabilities
An industry report focusing on the 3 key business challenges within GI, Lloyds and the London Market
3 key insights you need to know to build resilience in a post-COVID landscape
4 components you need to define and deliver the ultimate CX
6 things that will matter most for the London Market post-pandemic
The ability for operating models to respond to crises is proving to be more important now, more than ever. Business continuity and disaster recovery strategies are being tested to …
How to create strong business cultures for remote workers during the coronavirus crisis.
Placing the customer at the heart of claims
3 ways using technology will improve your claims management ecosystem
Everything you need to embrace self-service in claims
Three key components of a digital claims strategy which will ensure its successful execution.
On the threshold of transformational change in the London market
Creating a customer-centric culture is crucial to remaining competitive and growing businesses. In this article, we consider the steps you can take to place the customer at the heart…
4 ways to take a 'business first' approach to IA
Adding digital capabilities to core claims systems to improve the customer experience and deliver efficiencies
Have your questions answered by our expert panel
Unlocking the power of data to gain greater insights, transform operations and enhance the client experience
Thinking like a start-up to build agility, drive innovation and create sustainable competitive advantage
Mapping and innovating processes to drive better, customer focused decisions
Leveraging APIs, data integration and digital technology to build operational agility
Developing new products and a streamlined customer journey for the digital age
Why are we having this conversation now? Why is it important? What will it change?
Overcoming the practical challenges to improve the customer claims experience and deliver efficiencies
Overcoming the practical challenges to ensure your automation strategy delivers ROI
Now is the time to tackle legacy technology, thinking and ambition to drive competitive advantage
Overcoming the operational challenges to achieve frictionless insurance
Transforming traditional thinking around insurance operations
Overcoming the people, culture and technology challenges to achieve digital transformation
Overcoming the operational challenges to deliver a next generation, multi-channel customer experience post COVID19
Assessing the focus, implications and progress of change in the London market
Overcoming the operational challenges during (and after) the COVID crisis
How insurers and brokers can create strong business cultures for remote workers during the coronavirus crisis.
Featuring a case study presentation with David Germain from RSA Group
Overcoming the practical challenges of moving to the cloud
Reflections on how things have moved on since London Market Claims last year.
Enabling and empowering IT and operations to deliver digital transformation
Unpicking the people, process and technology challenges of digital
Small and medium-sized businesses have revealed their disappointment with the way the insurance profession handl
The Society of Claims Professionals (SoCP) has revealed plans for how it will assist members both individually a
Despite warnings by police and government officials, there were no terrorist attacks in the UK or Europe in December.