Delegated Authority Strategy Day

Transforming DA to enable innovation, improve service and deliver efficiencies

The Minster Building

Book your tickets now 

Introductory practitioner rate  |  £299 +VAT

(Standard price | £699 +VAT)


Introductory supplier rate  |  £1299 +VAT

(Standard price | £1499 +VAT)

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Overview

The Delegated Authority Strategy Day brings together the entire DA ecosystem: syndicates, MGAs, coverholders and brokers to address key challenges and explore new opportunities. Join strategic decision makers from board level leadership teams and senior directors within operations, IT, underwriting and claims to discuss the latest developments in the DA landscape, and benchmark your strategic response.

This focused one-day conference will help you streamline operations, deliver efficiencies and drive innovation in a rapidly evolving market.

You’ll discover how to scale operations, differentiate through niche specialisations and leverage emerging technologies like AI and automation to enhance decision-making and reporting.

Hear the latest thinking from industry experts sharing insights into:

    • Delivering efficiencies through integrated systems and new technologies

    • Achieving sustained growth through an agile operating model

    • Driving innovation by leveraging data, analytics and AI

    • Developing the skills and capabilities to deliver you DA strategy 

Agenda

08:00 Registration, coffee and networking

09:00 Opening  keynote presentation

Delegated Authority in a portfolio-first market

From placement to facilitisation, how insurers and brokers are reshaping underwriting, operating models and technology to compete in a faster, more complex distribution landscape

Winning through Delegated Authority in a complex and changing distribution landscape:

  • Delegated authority as a core portfolio strategy rather than a standalone channel

  • Managing rising complexity across open market, lead, follow and delegated placements

  • Balancing growth opportunity with control, governance and underwriting discipline

  • Aligning underwriting ambition with technology, data and operational capability

  • Designing operating models that scale at pace without increasing risk or friction

Elie Hanna
Chief Distribution Officer,
UK & Lloyds
AXA XL
Sponsored by

9:40 Coffee & networking

10:00 Morning sessions

Choose one of the following 3 morning sessions

Session 1

AI in Delegated Authority

Use cases from across the DA lifecycle that are delivering tangible business results

Joel Markham
Director of Schemes and Delegated Authorities
AXA UK
Full session details
Sponsored by

Session 2

Transforming operations

Creating the foundations for efficient and scalable DA operations

Mike Bell
VP, Head of London Market Operations
Arch Insurance International
Shane Oliver
Head of Delegated Underwriting
Berkley Specialty London
Full session details

Workshop 1

Bridging the talent gap

Developing the skills, capabilities and culture to enable tomorrows DA business

John Dawe
Director of Strategic Partnerships:
MGA & Schemes
Intact
Erik Johnson
Head of Technical Underwriting &
DA Oversight
Markel International
Full session details

11:00 Break for coffee

11:20 Mid-morning sessions

Choose one of the following 3 mid-morning sessions

Session 3

Digital technology

Leveraging technology to achieve operational efficiency and improve the coverholder experience

Simon White
Delegated Authority Service Centre Director
AXA XL
Ewa Gacka
Head of Delegated Underwriting
Dale Underwriting
Full session details

Session 4

Overcoming data challenges

Building a modern DA data model that reduces fragmentation across underwriting, claims and reinsurance

Andrius Radziunas
Delegated Authority Data Manager
Markel International
Full session details

Workshop 2

Delegated authority claims

Improving DA claims accuracy and processing efficiency

Stefanie Loher
Head of Global Claims Strategic Partnerships & Claims Delegated Authorities
Allianz Commercial
Full session details

12:20 Quick break for refreshments

12:30 Fireside chat

Fireside chat

Leveraging technology and leadership to deliver the next chapter for delegated authority

In this fireside conversation, Mike shares his vision for using technology to deliver measurable efficiencies, strengthen DA service and drive meaningful change. Drawing on his leadership journey, Mike will explore how ambition, culture and execution must come together to build a more resilient, digitally enabled DA model.

Themes to be covered include:

  • How strong culture and clear ambition create the foundation for successful digital transformation 

  • Bringing fragmented transformation programmes together to deliver real customer and broker value 

  • Using technology to prevent friction, reduce effort and improve DA service quality 

  • Balancing digital capability with personal underwriting and broker relationships 

  • Turning prevention, insight and resilience into a competitive advantage for SMEs 

Mike Crane
Mike Crane
SME, Schemes and Specialty Director
AXA UK
Sponsored by

13:00 Lunch

14:00 Panel discussion

Overcoming bordereaux challenges

Moving beyond bordereaux: API connectivity, real time data and smarter ingestion models

Bordereaux remains one of the most persistent friction points in Delegated Authority. But the conversation is shifting. Rather than accepting late, incomplete or inconsistent data as a market norm, insurers, brokers and MGAs are rethinking how data is validated, ingested and governed at source.

This session moves the debate forward. Our panel will explore how leading organisations are reducing rework, improving data accountability and introducing smarter ingestion models that support real-time portfolio control, stronger governance and better service.

Rather than asking why bordereaux is difficult, we will ask what is actually changing — and what must change next.

Topics to be covered:

  • Shifting validation and accountability upstream to reduce manual query loops and rework

  • Exploring API connectivity, structured data capture and alternative ingestion models

  • Breaking the tolerance for poor data quality and late reporting

  • Enabling faster underwriting, exposure and capacity decisions through better data foundations

  • Delivering operational efficiency while strengthening oversight and control

Clare Lebecq
Group Chief Operating Officer
Miller Insurance Services
Isabelle Peterkin
Isabelle Peterkin
Group Head of Delegated Authority Management
Dual Group
Jane Bioletti
Head of Operations
Brit Insurance
Hugo Bashall
Operations Director
Carbon Underwriting
Paul Templar
CEO & Co-founder
VIPR
Sponsored by

15:00 Break for coffee

15:20 Afternoon sessions

Choose one of the following afternoon sessions

Session 5

The future of governance and oversight

How to monitor, assure and control DA portfolios at scale

Caroline Johnston
Head of Delegated Authority Oversight
Atrium Underwriters
Hayley Basile
Head of Underwriting Governance
Apollo
Full session details

Session 6

Successfully delivering transformational change

Overcoming the operational and cultural challenges

Kate Czamara-Newton
Head of Delegated Authority Management
Canopius
Daniel Head
Head of Delegated Authority & Portfolio Solutions UK Global & International Markets
Allianz Commercial
Full session details

Workshop 3

Re-engineering DA onboarding and pre-bind oversight

Designing effective processes to reduce downstream risk, friction and rework

Dale Routledge
Head of Underwriting Products
Apollo
Full session details

16:20 Quick break for refreshments

16:30 Closing panel session

The future of DA models, processes and systems

Redefining efficiency, risk and value in a softening market

As market conditions shift and margins tighten, Delegated Authority faces a pivotal moment. Growth alone will not deliver sustainable performance. This closing panel looks ahead to the next phase of DA evolution, exploring how operating models, technology choices and portfolio strategy must adapt to protect profitability, strengthen control and create long-term competitive advantage.

Topics to be explored:

  • How DA operating models must evolve as the market softens and competition intensifies

  • Where efficiency gains can genuinely improve margin without increasing risk

  • The role of data, automation and AI in reshaping underwriting and portfolio control

  • Balancing speed to market with governance, oversight and capital discipline

  • The strategic choices firms must make now to remain relevant over the next five years

Victoria Andrews
Group Head of Delegated Authority Oversight
Chaucer Group
Richard Clapham
Group Chief Executive Officer
DUAL
Laura Pinto
DA Programme Director
MS Amlin
Gary Head
Chief Underwriting Officer
Optio Group
Nikki Larkin
Vice President – Head of Delegated Underwriting
Allied World

17:15 - 18:30 Drinks reception

Sponsored by

Main sponsor:

Keynote Sponsor:

Fireside Chat Sponsors:

Session Sponsor:

Exhibitors

Venue

The Minster Building The Minster Building Cavendish Venues 21 Mincing Lane London EC3R 7AG

Useful Info

Closest station: Fenchurch Street Station (0.2 miles)

Closest tube station: Monument station (0.2 miles), access via District, City, Northern and Circle lines.