8th February 2022   |   London

 

TINtech London Market 2022

| 155 Bishopsgate

Driving innovation, digital transformation and enabling successful change in the London market

Digital technology and data is playing an ever increasing role in streamlining London market operations and improving the client experience, making transformational change a must have in order to survive and prosper in the digital age: sticking to outdated technology and manual processes is no loner an option.

This event focuses on how you leverage digital to enable business processes, improve customer service and successfully incorporate automation to deliver sustainable competitive advantage. NOW is the time to grasp the opportunities on offer and transform traditional systems and processes.

Topics to be discussed include:

  • Overcoming legacy challenges to enable successful IT, operational and cultural transformation
  • Harnessing the power of data, analytics and automation to improve traditional processes
  • The implications of market modernisation and Blueprint 2
  • Successfully delivering change in large, complex organisations

Book with confidence - if you cannot attend due to Covid you'll receive a full refund »

A picture of TTLM2022 First 50 places

Book Today

First 50 places only £199 + VAT

(standard rate £599 + VAT)

Book Now

Agenda

08:00 - 09:00 Registration, coffee and networking

09:00 - 10:20 Keynote Presentations

Delivering meaningful change in the London market

Dealing with fast, unpredictable change – grasping the opportunities in the London market

  • Assessing the disruptive forces impacting the entire value chain and the opportunities for new businesses
  • Leveraging data and technology to transform the way we understand risk
  • Gaining advantage through technology and the interplay with a strong organisational culture
  • Who will be the winners and losers in the ‘new world order’?

Convex is an international specialty insurer and reinsurer founded by Stephen Catlin and Paul Brand. With operations in London and Bermuda, Convex combine experience, reputation and a legacy free balance sheet.

Paul Brand
Deputy Chief Executive Officer
Convex
 

Enabling digital transformation

Leveraging technology & data to enable a customer focused, agile operating and business model

  • Assessing the strategic opportunities that digital can provide
  • What are our business challenges and why ‘moving to the cloud’ was the answer
  • Tackling the cultural challenges in delivering transformational change
  • Developing new skills and capabilities around digital, data and analytics to drive innovation

book now

Karen McDonagh Reynolds
Global Transformation and Acceleration Director
& UK CIO TOP 100
Willis Towers Watson 

10:20 Morning Coffee

10:50 - 11:50

Choose one of the following 3 discussion sessions or the Innovation Stage

Session 1

Market modernisation
& Blueprint Two

Update on the delivery
of Blueprint Two
 
Bob James
Market Transformation Director
Lloyd's
Stephen Card
Chairman
Carbon Underwriting
full session details

Session 2

Transforming operations

Overcoming the practical challenges to enable a digital operating model
 
Darren Sharp
Group COO
Tokio Marine Kiln
 
Ben Spencer
Group CIO
Beazley

Sponsored by:

full session details

Session 3

Data & Analytics

Overcoming data integration challenges
to improve the client experience
 
Saki Thethy
Head of Data & Market Relationships
Miller Insurance

Sponsored by:

full session details

Insurance Innovation Stage

Emerging Technologies

The successful application of automation in London
market processes


Aligning tech, change and brand for competitive advantage

Ben Bolton, MD, Gracechurch Consulting


Developing a digitally enabled market place for Delegated Authority

Claire Knight, Delegated, Data & Digital Expert

Sponsored by:

full session details

Session 1

Market modernisation
& Blueprint Two

Update on the delivery
of Blueprint Two
 
Bob James
Market Transformation Director
Lloyd's
Stephen Card
Chairman
Carbon Underwriting
full session details

Session 2

Transforming operations

Overcoming the practical challenges to enable a digital operating model
 
Darren Sharp
Group COO
Tokio Marine Kiln
 
Ben Spencer
Group CIO
Beazley

Sponsored by:

full session details

Session 3

Data & Analytics

Overcoming data integration challenges
to improve the client experience
 
Saki Thethy
Head of Data & Market Relationships
Miller Insurance

Sponsored by:

full session details

Insurance Innovation Stage

Emerging Technologies

The successful application of automation in London
market processes


Aligning tech, change and brand for competitive advantage

Ben Bolton, MD, Gracechurch Consulting


Developing a digitally enabled market place for Delegated Authority

Claire Knight, Delegated, Data & Digital Expert

Sponsored by:

full session details
Closeclose pop up window
Session 1

Market modernisation & Blueprint Two

Overcoming the operational and technological challenges to deliver digital marketplace

  • Tackling complex legacy systems and processes
  • Approaches to delivering a standardized data strategy
  • Is there a disconnect between central modernisation initiatives and organisational technology investments
  • Changing the mindset in the London market to embrace transformational change
Bob James
Market Transformation Director
Lloyd's

 

Stephen Card
Chairman
Carbon Underwriting

 

Closeclose pop up window
Session 2

Transforming operations

Overcoming the practical challenges to enable a digital operating model

  • Overcoming complex legacy systems and data architecture
  • Moving from opportunistic technology change to a strategic approach
  • Coping with being ‘managed into the cloud’ by software vendors
  • Reducing the overall cost of operations whilst meeting board expectations for growth
Darren Sharp
Group COO
Tokio Marine Kiln
Ben Spencer
Group CIO
Beazley

 

Sponsored by:

Closeclose pop up window
Session 3

Data & Analytics

Overcoming data integration challenges to improve the client experience

  • Placing data at the centre of business decision making
  • The challenges of leveraging new and unstructured data
  • Overcoming legacy IT infrastructure to accommodate the vast new data sets on the horizon
  • Devising a data strategy that achieves business and customer objectives
Saki Thethy
Head of Data & Market Relationships
Miller Insurance

 

Sponsored by:

Closeclose pop up window
Insurance Innovation Stage

Emerging Technologies

Quickfire insights: 10 minutes including presentation and Q&A


10:50
The successful application of automation in London market processes

 


11:05

Aligning tech, change and brand for competitive advantage

Ben Bolton, MD, Gracechurch Consulting


11:20

Developing a digitally enabled market place for Delegated Authority

Clare Knight, Delegated, Data & Digital Expert

 

 

Sponsored by:

11:50 Coffee break

12:10 - 13:00

Choose one of the following 3 discussion sessions or the Innovation Stage

Session 4

War gaming what the hybrid office looks like

Enabling a high-performance
hybrid organisation
 
Caroline Wagstaff
CEO
London Market Group
full session details

Session 5

Achieving operational resilience

Developing a resilient and agile operating model that meets the new regulatory regime, enables growth and satisfies shareholders
 
Chris Coyne
Chief Operating Officer
Enstar Group Ltd
Stefan Nadarajan
Chief Operating Officer
Globe Underwriting Limited
full session details

Session 6

AI & Automation

Leveraging Automation and AI to improve efficiency and client experience
 
Lee Sutton
Head of Operational Process & Improvement
The Hartford Insurance Company
James Breeze
Digital Artificial Intelligence Lead
AXA XL

Sponsored by:

full session details

Insurance Innovation Stage

Innovative applications of data & analytics

Leveraging digital to improve communications and market connectivity

Peter Clarke, Founder & MD, InsurerCore


The practical use of blockchain in the London market

Vikas Acharya, COO, Chainthat Limited

Is microservices the future of London market technology and the
road to automation?

Rachael Bishop, Digital & Technology Strategist


Sponsored by:

full session details

Session 4

War gaming what the hybrid office looks like

Enabling a high-performance
hybrid organisation
 
Caroline Wagstaff
CEO
London Market Group
full session details

Session 5

Achieving operational resilience

Developing a resilient and agile operating model that meets the new regulatory regime, enables growth and satisfies shareholders
 
Chris Coyne
Chief Operating Officer
Enstar Group Ltd
Stefan Nadarajan
Chief Operating Officer
Globe Underwriting Limited
full session details

Session 6

AI & Automation

Leveraging Automation and AI to improve efficiency and client experience
 
Lee Sutton
Head of Operational Process & Improvement
The Hartford Insurance Company
James Breeze
Digital Artificial Intelligence Lead
AXA XL

Sponsored by:

full session details

Insurance Innovation Stage

Innovative applications of data & analytics

Leveraging digital to improve communications and market connectivity

Peter Clarke, Founder & MD, InsurerCore


The practical use of blockchain in the London market

Vikas Acharya, COO, Chainthat Limited

Is microservices the future of London market technology and the
road to automation?

Rachael Bishop, Digital & Technology Strategist


Sponsored by:

full session details
Closeclose pop up window
Session 4

War gaming what the hybrid office looks like

Enabling a high-performance hybrid organisation

  • How digital is changing the landscape of skills, capabilities and working practices
  • Overcoming the key challenges of attracting and training new talent
  • What are the implications of hybrid working for individual organisations and the London market overall?
  • The role of operations and IT leadership in successfully changing working practices and culture
Caroline Wagstaff
CEO
London Market Group
 
Closeclose pop up window
Session 5

Achieving operational resilience

Developing a resilient and agile operating model that meets the new regulatory regime, enables growth and satisfies shareholders

  • Devising mapping and testing capabilities of ‘important business services’ and the potential for disruption
  • Identifying vulnerabilities in operational resilience
  • Managing 3rd party, outsource relationships to ensure they are resilient and you have the right service levels agreements in place
  • Approaches to technology change in the context of operational resilience
Chris Coyne
Chief Operating Officer
Enstar Group Ltd

 

Stefan Nadarajan
Chief Operating Officer
Globe Underwriting Limited

 

Closeclose pop up window
Session 6

AI & Automation

Leveraging Automation and AI to improve efficiency and Client experience

  • Where are the opportunities for applying RPA and AI in the London market?
  • Understanding the data, infrastructure and architecture challenges of leveraging automation
  • Developing an automated quote and bind system
  • Assessing the ROI and future developments for London
Lee Sutton
Head of Operational Process & Improvement
The Hartford Insurance Company
James Breeze
Digital Artificial Intelligence Lead
AXA XL

Sponsored by:

Closeclose pop up window
Insurance Innovation Stage

Innovative applications of data & analytics

Quickfire insights: 10 minutes including presentation and Q&A


12:10

Leveraging digital to improve communications and market connectivity

Peter Clarke, Founder & MD, InsurerCore


12:25

The practical use of blockchain in the London market

Vikas Acharya, COO, Chainthat Limited


12:40

Is microservices the future of London market technology and the road to automation?

Rachael Bishop, Digital & Technology Strategist

Sponsored by:

13:00 Lunch

14:00 - 15:00

Choose one of the following sessions

Session 7

Improving the client experience

Enabling the key criteria for successfully improving the client experience
 
Christian Kitchen
Head of Innovation & IT
Miller
Tunu Sokiri
Head of Operations
Travelers Europe
full session details

Session 8

Enabling ESG

The role of operations and IT to enable organisations’ ESG strategy
 
Paul Willoughby
Head of Strategy & Insight 
Beazley
full session details

Session 7

Improving the client experience

Enabling the key criteria for successfully improving the client experience
 
Christian Kitchen
Head of Innovation & IT
Miller
Tunu Sokiri
Head of Operations
Travelers Europe
full session details

Session 8

Enabling ESG

The role of operations and IT to enable organisations’ ESG strategy
 
Paul Willoughby
Head of Strategy & Insight 
Beazley
full session details
Closeclose pop up window
Session 7

Overcoming the operational challenges to improve the client experience

Improving the client experience is a key objective of both the market modernisation agenda and individual firms’ digital transformations. However, the unique nature of London market dynamics, an extended value chain and an addiction to paper-based processes has often stifled attempts to deliver customer led transformational change.

This panel discussion will explore why we are now at a tipping point for change, the practical challenges that will need to be addressed, and the key criteria for successfully improving the client experience.

Topics to be covered include:

  • Leveraging rapidly evolving customer-centric digital technologies
  • Developing data and analytics capabilities that can transform client service, engagement and provide valuable insights
  • Breaking down silos and successfully changing the culture of the organization
  • What will the future service model look like in the London market?
Christian Kitchen
Head of Innovation & IT
Miller
 
Tunu Sokiri
Head of Operations
Travelers Europe
 
Closeclose pop up window
Session 8

Enabling ESG

The role of operations and IT to enable organisations’ ESG strategy

  • Developing a strategic approach to ESG and moving away from ‘initiatives’
  • Benchmarking timelines for cutting carbon emissions, reducing plastics, improving D&I and other ESG areas
  • Ensuring ESG is implemented efficiently and does not increase operating costs
  • Ensuring this is not a ‘tick box’ exercise and embedding ESG into the culture of the organisation
  • Leveraging ESG as a positive to attract talent, increase shareholder value and enhance resilience
Paul Willoughby
Head of Strategy & Insight 
Beazley

 

15:00 Coffee break

15:20 - 16:20

Choose one of the following 3 discussion sessions or the Innovation Stage

Session 9

Market modernisation
& Blueprint Two

Update on the delivery
of Blueprint Two
 
Ben Laidlaw
CTO
Carbon Underwriting
Chris Read
UK Chief Operating Officer
AXA XL
Simon Boniface
Chief Data & Digital Officer
Howden Group
full session details

Session 10

CASE STUDY:
Digital transformation

Key criteria for delivering a cross functional,
cloud-based digital transformation programme
 
Steve Jolley
CIO
Tysers
Angus Kennedy
CTO
Tysers
full session details

Session 11

Delivering transformational change

CASE STUDY: Key criteria for delivering change across the organisation
 
Paolo Cuomo
Operations Director
Brit Insurance

Sponsored by:

full session details

Session 9

Market modernisation
& Blueprint Two

Update on the delivery
of Blueprint Two
 
Ben Laidlaw
CTO
Carbon Underwriting
Chris Read
UK Chief Operating Officer
AXA XL
Simon Boniface
Chief Data & Digital Officer
Howden Group
full session details

Session 10

CASE STUDY:
Digital transformation

Key criteria for delivering a cross functional,
cloud-based digital transformation programme
 
Steve Jolley
CIO
Tysers
Angus Kennedy
CTO
Tysers
full session details

Session 11

Delivering transformational change

CASE STUDY: Key criteria for delivering change across the organisation
 
Paolo Cuomo
Operations Director
Brit Insurance

Sponsored by:

full session details
Closeclose pop up window
Session 9

Market modernisation & Blueprint Two

Overcoming the operational and technological challenges to deliver digital marketplace

  • Tackling complex legacy systems and processes
  • Approaches to delivering a standardized data strategy
  • Is there a disconnect between central modernisation initiatives and organisational technology investments
  • Changing the mindset in the London market to embrace transformational change
Ben Laidlaw
CTO
Carbon Underwriting

 

Chris Read
UK Chief Operating Officer
AXA XL

 

Simon Boniface
Chief Data & Digital Officer
Howden Group

 

Closeclose pop up window
Session 10

CASE STUDY: Digital transformation

Key criteria for delivering a cross functional, cloud-based digital transformation programme

  • The business case & options for modernising IT infrastructure
  • Redefining end-to-end client journeys to respond quickly and efficiently
  • Using API enabled technology to eliminate re-keying and enable automation
  • Creating architecture that can quickly adapt and adopt new technologies in the future
Steve Jolley
CIO
Tysers
Angus Kennedy
CTO
Tysers

 

Closeclose pop up window
Session 11

Delivering transformational change

CASE STUDY: Key criteria for delivering change across the organisation

  • Why is it so difficult to deliver transformational change as opposed to adaptive change?
  • Developing an effective preparation, implementation and embedding process for change
  • Understanding the forces for change and communicating them across the organisation
  • Overcoming the ‘roadblocks’ around changing behaviours and culture
Paolo Cuomo
Operations Director
Brit Insurance

 

Sponsored by:

16:20 Coffee break

The London Insurance Market 2025

The strategic implications of new digital technologies, data and a changing insurance landscape

There is a seismic change taking place in technology and data that is disrupting London market dynamics, traditional ways of working, as well as changing the skills and capabilities required to compete, innovate and tackle the challenges of the future.

The question is, do we have the strategic vision and leadership to grasp the opportunities…or does this pose an existential threat to the London market?

  • Leveraging new technologies to drive modernisation and innovation
  • Expanding the talent pool to reach untapped sources of diverse thinking and skill sets
  • The role of operations and IT in delivering environmentally sustainable, net zero operating models
  • Getting ahead of the curve of rapidly changing regulatory and investor/shareholder demands around ESG

book now

Clare Lebecq
Group COO
Specialist Risk Group
Sean Morley
Chief Information Officer – Willis Re
Willis Towers Watson

17:30 Drinks reception

Venue

155 Bishopsgate

Liverpool Street

London

EC2M 3YD

Useful Info

Closest train station: Liverpool St

Bus: 155 Bishopsgate is served by many bus routes including 388, 242, 149, 135, 78, 48, 47, 42, 35, 26 and 8.

Exhibition Area

Click each sponsor / exhibitor logo to visit their virtual stand or arrange a meeting

Exhibitors

86