11th February 2020  |  London

TINtech London Market 2020

| 155 Bishopsgate

Driving innovation and enabling successful change in the London market

In 12 months the London market insurance landscape has changed dramatically, with implications for all market participants.

The TOM has been superseded by the ambitious Future at Lloyd’s initiative and Blueprint One. Questions are being asked over the technology, capabilities and skills that are required to deliver the project – not to mention the culture change to embrace the necessary innovations.

The critical need to cut costs and the drive to deliver more customer centric products and services has pushed the market to a tipping point where transformational change is no longer a ‘nice to have’ to keep customers and shareholders happy, but a ‘must have’ to survive and prosper.

Technology will be the driver of innovation and the catalyst for new products. It can facilitate improved customer service, enable more streamlined operations and deliver sustainable competitive advantage.

Now is the time to grasp the opportunities on offer and transform traditional systems and processes.

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350
+
senior attendees

15
+
expert speakers

11
interactive sessions

Programme

09:00 Keynote Presentations

Dealing with fast, unpredictable change
Grasping the opportunities in the London market


  • Assessing the disruptive forces impacting the entire value chain
  • The pressure to change products, processes and service
  • Leveraging data to transform the way we understand risk
  • Moving to a client focused, service-oriented model
  • Who will be the winners and losers in the new world order?
Colin Grint
Chief Operating Officer
Arthur J Gallagher

 


Enabling digital transformation
Leveraging technology & data to enable a customer-focused, agile operating and business model


  • Assessing the strategic opportunities that digital can provide
  • Tackling the cultural challenges in delivering transformational change
  • Driving innovation and developing new skills and capabilities around digital, data and analytics
  • Pulling together different operational strands to deliver efficiencies and improve the client experience
Lyn Grobler
Group Chief Information Officer
Hyperion Insurance Group

Sponsored by:

10:45 Morning Coffee

11:15 Discussion Sessions

Choose one of the following 3 discussion sessions or the Innovation Stage

Discussion session 1

Transforming operating model – people, process & technology

Developing new skills, capabilities and technology to enable an agile operating model

Why are we so bad at change? Key criteria for successfully changing operating models
 
Ingrid Woodward
Head of IT & Operations
CNA Hardy

Leveraging digital platforms to modernise legacy, drive efficiency and enable innovation
 
Turlough O'Brien
Head of IT, Commercial
Aviva Plc

Sponsored by:

full session details

Discussion session 2

Market modernisation & Blueprint One

Next steps for tackling legacy, driving out costs and enabling innovation

The Future at Lloyd’s – a broker’s perspective. Driving transformational change and adoption across the market
 
James Livett
Associate Director
LIIBA

Overcoming the practical challenges in delivering the next phase of modernisation

Louise Day
Director of Operations
International Underwriting Association

Sponsored by:

full session details

Discussion session 3

Intelligent automation

Leveraging new technologies to deliver efficiency and agility

CASE STUDY: Scaling automation – enabling end-to-end processing through intelligent automation
 
Alistair Barrett
COO
RKH Group Limited
 
Paul Wright
RPA Project Manager
RKH Group Limited

Moving beyond RPA – overcoming the practical challenges of applying machine learning within insurance
 
Biswa Sengupta
Head of Artificial Intelligence, Data Science and Engineering
AXA XL

Sponsored by:

full session details

Insurance Innovation Stage

Emerging Technologies

Introduction by innovation stage sponsor
René Schoenauer,
Director, Product Solution Marketing, EMEA,
Guidewire Software

Using Legacy and IoT devices to manage large commercial risks by filtering quality data for Insurers and Corporates
Juan Bernal, CEO and Founder, GSS Analytix

Leveraging the power of data and advanced analytics to transform risk selection and client service
Erik Abrahamsson, Founder & CEO, Digital Fineprint

Going live with smart insurance contracts on a DLT platform
Ken Marke, Former Marketing Manager, B3i

Lloyd’s Lab cohort member: Using NLP to improve underwriting and MI
Antonin de Benoist, Co-founder, Allphines

Building a secure, hyperconnected marketplace for the (re)insurance community
Ben Rose, Founder, Riskbook

See all sessions

Sponsored by:

full session details
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Discussion session 1

Transforming operating model – people, process & technology

Developing new skills, capabilities and technology to enable an agile operating model

Why are we so bad at change? Key criteria for successfully changing operating models

  • Understanding the business challenges you need to address and what ‘good’ will look like
  • Devising a plan that encompasses the people, processes and technology change
  • Building diverse, effective teams to deliver the change and innovation
  • Successfully delivering the change back into the organisation as BAU
Ingrid Woodward
Head of IT & Operations
CNA Hardy

 

Leveraging digital platforms to modernise legacy, drive efficiency and enable innovation

  • From core systems to platforms – semantics or a step change for insurance systems?
  • Addressing the challenges of modernising complex core systems
  • Assessing the opportunities for agility presented by digital platforms
  • Unlocking the value of vast data sets through APIs
Turlough O'Brien
Head of IT, Commercial
Aviva Plc

Sponsored by:

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Discussion session 2

Market modernisation & Blueprint One

Next steps for tackling legacy, driving out costs and enabling innovation

The Future at Lloyd’s – a broker’s perspective.
Driving transformational change and adoption across the market

  • Overview of the Blueprint ambitions, scope, governance and timelines
  • Is the focus of the initiatives in the right place?
  • What are the technology implications and how will they be executed?
  • Driving adoption across the market
James Livett
Associate Director
LIIBA

 

Overcoming the practical challenges in delivering the next phase of modernisation

  • The technology challenges thrown up by Blueprint One
  • How will these changes impact traditional processes, systems and technology stacks?
  • New skills and capabilities that stakeholders from across the value chain need to acquire
  • Engaging your people to ensure the change is successful
Louise Day
Director of Operations
International Underwriting Association

 

Sponsored by:

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Discussion session 3

Intelligent automation

Leveraging new technologies to deliver efficiency and agility

CASE STUDY: Scaling automation – enabling end-to-end processing through intelligent automation

  • Where should you start, what should you look for and what skills do you need?
  • Improving efficiency and adding value through intelligent data extraction
  • Applying structured technology to an unstructured insurance processes
  • Leveraging this technology to support human decision making and improve the customer experience
Alistair Barrett
COO
RKH Group Limited
Paul Wright
RPA Project Manager
RKH Group Limited

Moving beyond RPA – overcoming the practical challenges of applying machine learning within insurance

  • Creating commercially viable AI initiatives using Natural Language Processing and Computer Vision
  • Where are the opportunities for developing advanced statistical models for pricing, risk-mitigation and fraud?
  • Understanding the data, infrastructure and architecture challenges of leveraging AI
  • Where will we be in the next 3 years?
Biswa Sengupta
Head of Artificial Intelligence, Data Science and Engineering
AXA XL

Sponsored by:

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Insurance Innovation Stage

Emerging Technologies

11:15 - Introduction by innovation stage sponsor

René Schoenauer, Director, Product Solution Marketing, EMEA, Guidewire Software


11:30 - Using Legacy and IoT devices to manage large commercial risks by filtering quality data for Insurers and Corporates

Juan Bernal, CEO and Founder, GSS Analytix


11:45 - Leveraging the power of data and advanced analytics to transform risk selection and client service

Erik Abrahamsson, Founder & CEODigital Fineprint



12:00 - Going live with smart insurance contracts on a DLT platform

Ken Marke, Former CMO, B3i


12:15 - Lloyd’s Lab cohort member: Using NLP to improve underwriting and MI
Antonin de Benoist, Co-founder, Allphines


12:30 - Building a secure, hyperconnected marketplace for the (re)insurance community

Ben Rose, Founder, Riskbook

 

Sponsored by:

13:00 Lunch in the exhibition room

14:00 Workshops and panel discussions

Choose one of the following 2 workshops, panel dicussion or the Innovation Stage

Workshop 1

Improving the client experience

Leveraging digital to create better products, transform the client journey and deliver competitive advantage

Developing a digital trading platform to improve the client experience

Tom Squires
Head of Digital Trading
AEGIS London

 

Sponsored by:

full session details

Workshop 2

Enabling RPA in the London market

Overcoming the data & operational challenges to enable RPA

CASE STUDY: 5 key criteria for getting RPA right

Brendon Moodley
Head of Data and Analytics
Aspen Insurance

full session details

Workshop 3

Panel Discussion

The Future at Lloyd’s

Delivering Blueprint One and beyond

Rob Myers
Operations Director
LMA
Justin Emrich
CIO
Atrium Underwriting Group
Ben Reid
Director of Strategy
Lloyd’s

Sponsored by:

full session details

Insurance Innovation Stage

Innovation in action

Insurance 2030: grasping the opportunities of data to meet new customer risks
Walid Al Saqqaf, Founder, Insureblocks

Overcoming the practical challenges of delivering innovation
Luke Sanders, Head of Innovation, Neon

Establishing an Innovation Lab: driving innovation from the bottom up as well as the top down
Emanuele Colonnella, Head of Project Management Office & Co-founder Innovation Lab, BMS Group

Cracking the legacy conundrum to enable innovation and transformational change
Gary Nuttall, Managing Director, Distlytics

See all sessions

Sponsored by:

full session details
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Workshop 1

Improving the client experience

Leveraging digital to create better products, transform the client journey and deliver competitive advantage

This panel will explore how leveraging digital to create better products, transform the client journey and deliver competitive advantage.

Topics to be discussed include:
 
  • Building the business case to invest in digital trading
  • Developing the digital architecture to transform traditional systems and processes
  • Effectively using new datasets to uncover key customer insights
  • Ensuring the distribution chain is as efficient as possible
Tom Squires
Head of Digital Trading
AEGIS London

Followed by Q&A with the panelists

Sponsored by:

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Workshop 2

Enabling RPA in the London market

Overcoming the data & operational challenges to enable RPA

CASE STUDY: 5 key criteria for getting RPA right

 

Topics to be discussed include:
 
  • Fully understanding the processes to be automated
  • Keep the initiatives tightly controlled and beware of project creep
  • Vetting the skills & capabilities of suppliers and producing robust SLAs
  • Having clear roles and responsibilities around governance, data and implementation
  • What are the real cost savings that can be achieved…and the unintended consequences of RPA?
Brendon Moodley
Head of Data and Analytics
Aspen Insurance

Followed by Q&A with the panelists

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Workshop 3

Panel Discussion - The Future at Lloyd’s

Delivering Blueprint one and beyond

The release of Blueprint One has provided more detail on each of the six pillars of transformation – but there are still questions over how they will be executed and delivered successfully.

This panel will explore the practical challenges of delivering ‘The Future at Lloyd’s’ and how they will be overcome.


Topics to be discussed include:
 
  • What will happen to the current central services systems and processes?
  • Given our track record of delivering transformational change, what are the key criteria for success this time around?
  • What are the roles and responsibilities of various industry bodies in delivering the Blueprint?
  • Is the Lloyd’s Risk Exchange the only answer to dealing with less complex risks and claims?
Rob Myers
Operations Director
LMA
Justin Emrich
CIO
Atrium Underwriting Group
 
 
Ben Reid
Director of Strategy
Lloyd’s
 
 

Followed by Q&A with the panelists

Sponsored by:

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Insurance Innovation Stage

Innovation in action

14:00 - Insurance 2030: grasping the opportunities of data to meet new customer risks

Walid Al Saqqaf, Founder, Insureblocks


14:15 - Overcoming the practical challenges of delivering innovation

Luke Sanders, Head of Innovation, Neon


14:30 - Establishing an Innovation Lab: driving innovation from the bottom up as well as the top down

Emanuele Colonnella, Head of Project Management Office & Co-founder Innovation Lab, BMS Group


14:45 - Cracking the legacy conundrum to enable innovation and transformational change

Gary Nuttall, Managing Director, Distlytics

Sponsored by:

15:00 Coffee in the exhibition room

15:20 Workshops

Choose one of the following 3 workshops or the Innovation Stage

Workshop 1

Successfully delivering change and innovation

Delivering successful change programmes in complex insurance organisations

Sarah Cahill
Transformation Director
Canopius Group
full session details

Workshop 2

Next generation cloud technology

“Platform as a Service” to enable digital transformation, operational agility and reduce costs

Keith Bucknall
IT & Programme Director
Miles Smith Insurance Group

Sponsored by:

full session details

Workshop 3

Overcoming data integration challenges to improve the client experience

Overcoming data integration challenges to improve the client experience

Mark Chapman
Group CIO
Global Aerospace
full session details

Insurance Innovation Stage

Transforming operations and client experience

Transforming underwriting through data driven tools, APIs and automation
Jeremy Sterns, Chief Technology Officer, insurdata

Transforming the client experience: using technology to manage, mitigate and prevent risks
Madeline Bailey, Former Head of Strategic Initiatives, MS Amlin and Founder, Ballantyne

The convergence of cloud, new data sets and machine learning to enable bionic underwriting…and it’s happening now
Michael Crawford, CEO & Co-founder, Describe Data

Next phase of data analytics – building an eco-system that delivers end to end solutions and transforms the value chain
David Clamp, Founder & MD, Merlin Digital Consulting

See all sessions

Sponsored by:

full session details
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Workshop 1

Successfully delivering change and innovation

Delivering successful change programmes in complex insurance organisations

  • Developing a change agenda that has buy in from the top
  • What are the key people, process and technology challenges you need to consider around delivering change?
  • Developing the capabilities and digital skills to enable transformation
  • Creating an environment of continuous innovation and change
Sarah Cahill
Transformation Director
Canopius Group

Followed by round table discussions

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Workshop 2

Next generation cloud technology

“Platform as a Service” to enable digital transformation, operational agility and reduce costs

  • Building the business case – is now the time to move to the cloud?
  • Overcoming practical challenges of moving core systems to the cloud
  • Building agile infrastructure that can harness tomorrow’s data sets
  • Harnessing the opportunities of being cloud native - improving speed whilst also reducing costs
Keith Bucknall
IT & Programme Director
Miles Smith Insurance Group

Followed by round table discussions

Sponsored by:

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Workshop 3

Integrating data and leveraging analytics

Overcoming data integration challenges to improve the client experience

  • Placing data at the centre of underwriting, claims and renewals
  • The challenges of integrating & leveraging new and unstructured data
  • Overcoming legacy IT infrastructure to accommodate vast new data sets
  • Devising a data strategy that achieves business and customer objectives
Mark Chapman
Group CIO
Global Aerospace

 

Followed by round table discussions

Closeclose pop up window
Insurance Innovation Stage

Transforming operations and client experience

15:30 - Transforming underwriting through data driven tools, APIs and automation

Jeremy Sterns, Chief Technology Officer, insurdata


15:45 - Transforming the client experience: using technology to manage, mitigate and prevent risks

Madeline Bailey, Former Head of Strategic Initiatives, MS Amlin and Founder, Ballantyne


16:00 -The convergence of cloud, new data sets and machine learning to enable bionic underwriting…and it’s happening now

Michael Crawford, CEO & Co-founder, Describe Data


16:15 - Next phase of data analytics – building an eco-system that delivers end to end solutions and transforms the value chain

David Clamp, Founder & MD, Merlin Digital Consulting

Sponsored by:

16:20 Grab a quick drink and move to the next session

16:30 Closing panel discussion

The London Insurance Market 2025
The strategic implications of new digital technologies, data and a changing insurance landscape


Why is London so far behind the transformational curve? What will it take to catch up in the next decade?

Our panel will explore how London can embrace transformation on a cultural, technological and operational level to implement the changes that are necessary for long term relevance, sustainable growth and ongoing success.

Topics to be discussed include:

  • Will the 'London Matters 2020' sound depressingly similar to the first iteration in 2015?
  • If we are at a tipping point of transformation - why is the pace of change so glacial? 
  • We all know that doing nothing is no longer an option - but are we all doing enough?

    Our expert panel will discuss the issues raised and questions submitted by the audience in advance of the event and during the day via the event app.
Bent Isachsen
Head of Operations
QIC Global
Colin O'Malley
Head of Operations
Placing Platform

Sponsored by:

17:15 Drinks reception

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Find out way leading suppliers in the London market sponsor this event every year - and have done since its launch in 2015.

Exhibitors

Supported by

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CAF

We’re a charity, bank and champion for better giving, and for over 90 years we’ve been helping donors, companies and charities make a bigger impact.

We work with some of the world’s leading brands. Our ultimate aim is to inspire and enable you and your company to help transform lives and communities around the world. Our clients look to us to support them with their ambitions in philanthropy, employee engagement and sustainability, and help maximise the impact of their charitable programmes. We have been pioneering ways to give for over 90 years to support the distribution of billions of pounds worth of donations to hundreds of thousands of charities.

At CAF, we make your giving count.

For more information click here

Who joined us last year

TINtech London Market has been the leading insurance technology conference for the London market since 2015.

Network with 350+ senior attendees including:

Join peers with job titles such as:

Group CEO

Group Chief Digital Officer

Group Digital Director

IT Director

Deputy CEO / Head of Claims

Connected Insurance Director

Finance and Operations Director

Associate Director

Business Change Manager

Catastrophe Data Scientist

CIO - International

Enterprise Application Manager

Head of Architecture & Analysis

 View full list 

From companies including:

Aviva

Hiscox

ERS

Charles Taylor

Lark Insurance

AIG

RSA Insurance

Zurich Insurance

Price Forbes & Partners Ltd

THB Group plc

Bell & Clements Limited

AXA Corporate Solutions

Aon

Markel International

University of Oxford

 View full list

 

Venue

155 Bishopsgate

Liverpool Street

London

EC2M 3YD

Useful Info

Closest train station: Liverpool St

Bus: 155 Bishopsgate is served by many bus routes including 388, 242, 149, 135, 78, 48, 47, 42, 35, 26 and 8.

The evolution of TINtech London Market

You can download the programmes from previous years by clicking the buttons below.

TINtech London Market 2019

TINTECH LONDON MARKET 2018 TINTECH LONDON MARKET 2017

TINTECH LONDON MARKET 2016

What past attendees thought...

Photo of Paul Umpleby, JLT Speciality Ltd

"The TINtech events bring together people with common aims within the industry and provide a great platform for debate and learning. There are some very smart people in the room and getting access to them and getting their insight is wonderful."

Lance Grant, ACE European Group

Photo of Paul Umpleby, JLT Speciality Ltd

“Fantastic day today Jeremy. Innovation stage was a hit. Last year I asked the final panel if they could see DLT/blockchain in the London Market and it was met with scepticism - this year I saw 2 fantastic demos! The final panel was fantastic- and very honest. I am convinced your conference encourages us all to think about the art of the possible and plays an important role in bringing about change. Well done and have a very well earned drink or two tonight.”

Lee Timms, Beazley Group

Photo of Paul Umpleby, JLT Speciality Ltd

“Amidst a sea of mediocre conferences, TINtech distinguishes itself by attracting strong speakers to debate challenging topics with a large and insurance savvy audience.”

John Muir, Willis Towers Watson

Photo of Paul Umpleby, JLT Speciality Ltd

“We are all no doubt very busy in our day jobs, but events like TINtech give us all an opportunity to pause, to share issues and experiences, to learn and importantly to make new connections and renew old ones.”

Steven Haasz, AXA Corporate Solutions

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