5th February 2019  |  London

TINtech London Market 2019

NEXT EVENT | Grand Connaught Rooms

The event exploring how technology is driving innovation and change across the value chain

Technology led change is impacting every aspect of the London market value chain as organisations look to increase efficiencies and improve the client experience.

Robotics, AI, mobile platforms, real-time risk pricing and Blockchain are driving technology enabled modernisation. Digital technologies coupled with advanced data and analytics are transforming traditional systems and processes.

TINtech London Market explores how technology is both driving these changes and providing the innovations to enable new business processes and solve business challenges – both now and in the future.

Early booking rate only £299 + VAT
Register now


350
+
senior attendees

30
+
expert speakers

12
interactive sessions

Book your place today

Early booking rate only £299 + VAT

REGISTER NOW

Agenda & speakers

08:00 Registration & Coffee

09:00 Keynote Presentations

Driving forward innovation to enable digital transformation


  • Assessing the opportunities and threats from digital in the context of commercial insurance
  • Overcoming the challenges of developing a digital strategy with no final destination
  • Taking innovative ideas and scaling them across the organisation to drive significant change
  • It’s not just technology – the changing role of the CIO in developing an operating model and culture that enables digital transformation
Ben Spencer
Group CIO
Beazley

Digital insurance: Leveraging digital to drive change, enable innovation and stay relevant


  • The good, the bad and the ugly of insurance today
  • Assessing the impact of digital transformation
  • Managing relationships between disruptors and incumbents
  • How did a large traditional reinsurer become an innovation leader?
  • Forecast for the future - winners and losers in the digital worlds
Mark Dennis
Group COO, European CEO
Digital Partners, Munich Re

Sponsored by:

10:45 Coffee & networking in exhibition area

11:15 Streamed Sessions

Please select one of the following 3 streams to attend or the innovation stage. Each features two practitioner presentations designed to stimulate debate and allow benchmarking during the round table discussions that follow.

Stream 1

Moving beyond RPA

Applying AI to robotics to drive up business performance

Leveraging data and machine learning to drive innovation and positive business results
 
Biswa Sengupta PhD
Head of Artificial Intelligence
AXA XL

CASE STUDY: The practical application of machine learning within London market insurance
 
Hamish Tonkin
Head of RPA
MS Amlin
full session details

Stream 2

Market modernisation

Tackling legacy, driving out costs and enabling innovation

Modernising London to enable growth, profitability and meet client expectations
 
Adrian Thornycroft
TOM Programme Director
London Market Group

Moving towards a completely digitised market place
 
Sheila Cameron
Head of International Operations
Navigators Group
 
(and incoming CEO, LMA)

Sponsored by:

full session details

Stream 3

Delivering digital transformation

Successfully leveraging digital

CASE STUDY: Driving the adoption of innovative technologies to improve business performance
 
Lidia Bozhevolnaya
Group Head of Strategy and Corporate Development
Hiscox

CLIENT CASE STUDY: Digitising insurance to meet changing client expectations
 
Lars Henneberg
Vice President, Head of Risk Management
A.P. Møller-Mærsk
full session details

Insurance Innovation Stage

New technology & new ways of working

Running a hackathon to develop a customer portal... in just 2 days!

Paul Willoughby, Head of IT Strategy, Innovation and Architecture, Beazley Group


Blockchain insurance application demonstration

Vikas Acharya, Chief Operating Officer, ChainThat


B3i update: Developing smart insurance contracts on a DLT platform

Greg Crow, Group Head of Architecture Platform - Global Technology, AXA XL


MGA innovation part 1: Overcoming the business challenges of setting up an MGA

Richard Coleman, Managing Director, Archipelago Risk Services


MGA innovation part 2 - Overcoming the technology challenges of setting up an MGA

Justin Davies, Vice President, Regional Head EMEA, Xceedance


Future technology and the art of the possible

Rene Schoenauer, Product Marketing Manager EMEA, Guidewire Software


AI - approaches to successfully launch AI initiatives

Craig Beattie, Senior Analyst, Celent

full session details
Closeclose pop up window
Stream 1

Moving beyond RPA

Applying AI to robotics to drive up business performance

Leveraging data and machine learning to drive innovation and positive business results

  • Assessing the opportunities for machine learning in the context of commercial insurance
  • Successfully applying AI across the insurance value chain
  • How have these technologies enabled innovations and organisational change?  
  • Lessons to be learned and applied from other sectors
  • How will the further application of advanced analytics change the insurance landscape?
Biswa Sengupta PhD
Head of Artificial Intelligence
AXA XL

CASE STUDY: The practical application of machine learning within London market insurance

  • Developing successful POCs with limited resources and budget
  • Applying machine learning that generates the most business ROI
  • Understanding the kind of data required for artificial intelligence
  • How do you redesign the organisation around automation?
Hamish Tonkin
Head of RPA
MS Amlin

Followed by round table discussion and feedback

Closeclose pop up window
Stream 2

Market modernisation

Tackling legacy, driving out costs and enabling innovation

Modernising London to enable growth, profitability and meet client expectations

  • What’s been achieved so far in the modernisation programme?
  • TOM Phase 2 – getting the claims processes right and enabling STP
  • Leveraging digital to drive up the customer experience
Adrian Thornycroft
TOM Programme Director
London Market Group

Moving towards a completely digitised market place

  • Building the business case to drive through digital change
  • Leveraging technology to reinvent traditional processes and transform the value chain
  • Overcoming the practical challenges to ensure the change is successful
  • Creating a new eco-system to deliver a more streamlined, client focused experience
Sheila Cameron
Head of International Operations
Navigators Group
 
(and incoming CEO, LMA)

Followed by round table discussion and feedback

Sponsored by:

Closeclose pop up window
Stream 3

Delivering digital transformation

Successfully leveraging digital

CASE STUDY: Driving the adoption of innovative technologies to improve business performance

  • Creating a diverse, agile and innovative culture where new ideas can emerge
  • Gaining buy in from the top
  • Using data and advanced analytics to improve front and back office processes
  • How new technologies, skills and capabilities will enable future business and operating models
Lidia Bozhevolnaya
Group Head of Strategy and Corporate Development
Hiscox

CLIENT CASE STUDY: Digitising insurance to meet changing client expectations

  • Leveraging technology to streamline a dysfunctional insurance value chain that is costly and prone to error
  • Moving from static data to dynamic, real time data that informs underwriting and mitigates claims
  • Automating underwriting, claims and adjustments to deliver a 15% reduction in costs
  • Key lessons learned and a vision for a future client experience
Lars Henneberg
Vice President, Head of Risk Management
A.P. Møller-Mærsk

Followed by round table discussion and feedback

Closeclose pop up window
Insurance Innovation Stage

New technology & new ways of thinking

11:15 - Introduction by innovation stage sponsor


11:30 - Running a hackathon to develop a customer portal... in just 2 days!

Paul Willoughby, Head of IT Strategy, Innovation and Architecture, Beazley Group


11:40 - Blockchain insurance application demonstration

Vikas Acharya, Chief Operating Officer, ChainThat


11:50 - B3i update: Developing smart insurance contracts on a DLT platform

Greg Crow, Group Head of Architecture Platform - Global Technology, AXA XL


12:00 - MGA innovation part 1: Overcoming the business challenges of setting up an MGA

Richard Coleman, Managing Director, Archipelago Risk Services


12:10 - MGA innovation part 2 - Overcoming the technology challenges of setting up an MGA

Justin Davies, Vice President, Regional Head EMEA, Xceedance


12:30 - Future technology and the art of the possible

Rene Schoenauer, Product Marketing Manager EMEA, Guidewire Software


12:40 - AI - approaches to successfully launch AI initiatives

Craig Beattie, Senior Analyst, Celent

13:00 Lunch & networking in the exhibition room

14:00 Panel discussions

Please select one of the following 3 panel discussions to attend or the innovation stage. Each features brief presentations followed by audience Q&A: allowing you to have your questions answered.

Panel 1

Delivering client centricity

Can London successfully leverage digital to enhance the client experience?

This panel discussion will explore how technology is driving change in traditional value chains and providing new opportunities for organisations to meet changing client expectations.

Ian Branagan
Chief Risk Officer
Renaissance Re

Ailsa King
Chief Client Officer
Marsh UK & Ireland

Dan Peacock
UK Technology Partner
AIG Europe

Sponsored by:

full session details

Panel 2

Achieving a bionic operating model

Combining the power of machines with the creativity of humans

Discover how you develop the skills, capabilities and culture to leverage these technologies positively both now and in the future.

Lance Grant
Lead Business Architect Europe
Travelers Insurance

Neal Daniel
Transformation Director
Chubb

Karen Graves
Independent NED, USAA UK
Former COO, SCOR
full session details

Panel 3

Impact of emerging technologies

The potential of Blockchain, API's, robotics and AI to positively transform the London market

This panel discussion will explore where change will be felt first and the potential impact for underwriters, brokers and clients.

Kate Roy
Head of Operations, GB
Willis Towers Watson

Patrick Molineux
Managing Director
London Insurance Market Operations & Strategic Sourcing (LIMOSS)

Dr Yuanyuan Liu
Director Statistical Machine Learning
AIG

Sponsored by:

full session details

Insurance Innovation Stage

Digital innovation & applications

The implications of future trading models, growth and profitability for the London market

Ian Meadows, Director Insurance, EY


Next steps for the practical application of Blockchain within insurance

Enabling digital innovation: current initiatives and future trends

Rich James, Partner Engagement Manager, Munich Re Digital Partners


Working smarter: leveraging data to improve decision making and drive up business performance

Mark Willis, Solutions Consultant, Sage Group


AI in action: interpreting common insurance terms in customer communications

Bartosz Wasilonek, Consultant, Sollers Consulting

full session details
Closeclose pop up window
Panel 1

Delivering client centricity

Can London successfully leverage digital to enhance the client experience?

In order to successfully enhance the customer experience it’s critical to know how digital and data will disrupt the supply chain and customer demand.

This panel will explore how technology is driving change in traditional value chains and providing new opportunities for organisations to meet changing client expectations.

Topics to be discussed include:
 
  •  Segmenting the supply chain to understand how the evolution of technology and data will impact each
  • As processes become digitised how do you ensure client expectations are met?
  • How far will natural language processing and AI transform underwriting and claims’ accuracy and speed?
  • Building more efficient data transfer mechanisms  
Ian Branagan
Chief Risk Officer
Renaissance Re
Ailsa King
Chief Client Officer
Marsh UK & Ireland
Dan Peacock
UK Technology Partner
AIG Europe

Followed by Q&A with the panelists

Sponsored by:

Closeclose pop up window
Panel 2

Achieving a bionic operating model

Combining the power of machines with the creativity of humans

The development of robotics and AI capabilities has huge implications for the traditional operating models of both insurers and brokers.

This panel will focus on how you develop the skills, capabilities and culture to leverage these technologies positively both now and in the future – and the challenges that need to be overcome to ensure success.

Topics to be discussed include:
 
  • Using AI & RPA to transform how we consume and leverage data in underwriting
  • Is it realistic to expect technology to remove the tedious administrative tasks in London market processes?
  • Opening up triage opportunities for both underwriting and claims
  • Where is this new technology impacting operations the most?
Lance Grant
Lead Business Architect Europe
Travelers Insurance
Neal Daniel
Transformation Director
Chubb
Karen Graves
Independent NED, USAA UK   
Former COO, SCOR

Followed by Q&A with the panelists

Closeclose pop up window
Panel 3

Impact of emerging technologies

The potential of Blockchain, API's, robotics and AI to positively transform the London market

Making London an easier place to do business is a key objective for the market.
The next generation of technology change has the potential to fundamentally
change how the London market and individual firms operate.

This panel discussion will explore where change will be felt first and the potential
impact for underwriters, brokers and clients.


Topics to be discussed include:
 
  • How will technology driven change shape tomorrow’s market processes?
  • Leveraging technology to find efficiencies and improve the client experience
  • Distributed versus centralised processes
  • Overcoming the practical challenges of driving through positive change
Kate Roy
Head of Operations, GB
Willis Towers Watson
Patrick Molineux
Managing Director
London Insurance Market Operations & Strategic Sourcing (LIMOSS)
Dr Yuanyuan Liu
Director Statistical Machine Learning
AIG

Followed by Q&A with the panelists

Sponsored by:

Closeclose pop up window
Insurance Innovation Stage

Digital innovation & applications

14:00 - The implications of future trading models, growth and profitability for the London market

Ian Meadows, Director Insurance, EY


14:10 - Next steps for the practical application of Blockchain within insurance


14:20 - Enabling digital innovation: current initiatives and future trends

Rich James, Partner Engagement Manager, Munich Re Digital Partners


14:30 - Working smarter: leveraging data to improve decision making and drive up business performance

Mark Willis, Solutions Consultant, Sage Group


14:40 - AI in action: interpreting common insurance terms in customer communications

Bartosz Wasilonek, Consultant, Sollers Consulting

15:00 Coffee in the exhibition room

15:20 Workshops

Please select one of the following workshops to attend. Each features a 20 minute presentation followed by round table discussion to allow the sharing of best practice.

Workshop 1

Digital Claims

Leveraging technology to successfully transform claims operations

Hannah Purves
Claims Director
Markel International

Sponsored by:

full session details

Workshop 2

Blockchain in Action

LMTOM DLT Prototype: Envisioning a London market operating model with no central processing

Areiel Wolanow
Blockchain Solution Architect
London Market Group
full session details

Workshop 3

Core systems modernisation

CASE STUDY: Building a ground up, bespoke policy management system

Mark Hamblin
CIO
Shipowners' Club

Sponsored by:

full session details

Insurance Innovation Stage

Thinking outside the insurance box

Gearing up for growth: grasping the opportunities of IoT and the internet of risk

Ben Rose, Lead Consult InsureTech & UK Engagement Leader, AON Inpoint


Leveraging geospatial data to develop innovative approaches to disaster response and claims management

Ryan Bank, Managing Director, Geospatial Intelligence Center


Lessons from eBay - key criteria for the successful deployment of automation

Richie Barter, Founder and CEO, AltViz


Blockchain: what the consultants aren't telling you - in plain English

Dr Stephen Norman, Banking technologist turned crime writer

full session details
Closeclose pop up window
Workshop 1

Digital claims

Leveraging technology to successfully transform claims operations

  • Rethinking the claims experience to meet changing client expectations
  • Using digital technologies to enable change
  • Understanding the complex interplay between people, process and technology when driving through change
  • Key criteria for successful transformation
Hannah Purves
Claims Director
Markel International

Followed by round table discussions

Sponsored by:

Closeclose pop up window
Workshop 2

Blockchain in action

LMTOM DLT Prototype: Envisioning a London market operating model with no central processing

  • Overview of the business case for the prototype
  • Building an end-to-end claims agreement and transaction processing solution in a distributed manner
  • Live demonstration of the prototype in action
  • Vision for the future
Areiel Wolanow
Blockchain Solution Architect
London Market Group

Followed by round table discussions

Closeclose pop up window
Workshop 3

Core systems modernisation

CASE STUDY: Building a ground up, bespoke policy management system

  • Overcoming the practical challenges of replacing the policy management system
  • Key criteria to ensure the legacy modernisation initiative delivers
  • Generating new business capability and agility through digital technology
  • Using the platform to transform products, leverage automation and move towards real-time, usage based insurance
Mark Hamblin
CIO
Shipowners' Club

Followed by round table discussions

Sponsored by:

Closeclose pop up window
Insurance Innovation Stage

Thinking outside the insurance box

15:30 - Gearing up for growth: grasping the opportunities of IoT and the internet of risk

Ben Rose, Lead Consult InsureTech & UK Engagement Leader, AON Inpoint


15:40 - Leveraging geospatial data to develop innovative approaches to disaster response and claims management

Ryan Bank, Managing Director, Geospatial Intelligence Center


15:50 - Lessons from eBay - key criteria for the successful deployment of automation

Richie Barter, Founder and CEO, AltViz


16:00 - Blockchain: what the consultants aren't telling you - in plain English

Dr Stephen Norman, Banking technologist turned crime writer

16:20 Move to next session

16:30 Closing panel discussion

Insurance 2025

The implications of disaggregation in the insurance value chain


“It is not the strongest that survive, nor the most intelligent, but the ones most responsive to change”

Rapidly developing technologies are driving change in traditional insurance markets, transforming customer expectations and the operating models to service them.  Insurers and brokers will not be able to avoid or ignore these tectonic shifts: they will need to refine their value propositions, distribution models and reengage customers.
 
This panel discussion will explore how these changes will impact the London market, whether it can survive and how it may look in the coming years.

Topics to be discussed include:
 
  • The implications of continued consolidation on the London market
  • How will the development of digital platforms and ecosystems reshape traditional insurance?
  • Will the ‘rise of the robots’ and AI transform London market underwriting and claims?
  • Developing the skills, capabilities and culture to effectively adapt to change
Charles Burgess
CEO International
Munich Re Group
Simon Gaffney
Simon Gaffney
Group Chief Information Officer
Pioneer Underwriting
Barnaby Rugge-Price
Barnaby Rugge-Price
CEO
RKH Specialty

 

Sponsored by:

17:30 Networking drinks reception

    Book your place(s) today

register now

Join 300 of your peers at the London market's leading technology strategy event. Vendors and suppliers of services cannot register as delegates.

Interested in sponsorship?

enquire now

Find out way leading suppliers in the London market sponsor this event every year - and have done since its launch in 2015.

Who you'll be joining

“Amidst a sea of mediocre conferences, TINtech distinguishes itself by attracting strong speakers to debate challenging topics with a large and insurance savvy audience.” John Muir, Willis Towers Watson

TINtech London Market has been the leading insurance technology conference for the London market since 2015 and has attracted over 500 senior executives from industry leading companies such as Aon, Chubb, Willis Towers Watson, JLT Specialty, Hiscox, QBE, Munich Re, AIG, Brit, Lloyd’s, AXA XL, Arthur J Gallagher, SCOR and many more…

Network with 350+ senior attendees including:

Join peers with job titles such as:

Group CEO

Group Chief Digital Officer

Group Digital Director

IT Director

Deputy CEO / Head of Claims

Connected Insurance Director

Finance and Operations Director

Associate Director

Business Change Manager

Catastrophe Data Scientist

CIO - International

Enterprise Application Manager

Head of Architecture & Analysis

 READ MORE

 

  

From companies including:

Aviva

Hiscox

ERS

Charles Taylor

Lark Insurance

AIG

RSA Insurance

Zurich Insurance

Price Forbes & Partners Ltd

THB Group plc

Bell & Clements Limited

AXA Corporate Solutions

Aon

Markel International

University of Oxford

 READ MORE

 

Event Exhibitors

Supported by

CLOSE X
IUA

For more information click here

Venue

Grand Connaught Rooms

61 - 65 Great Queen Street

London

WC2B 5DA

tel: 020 7405 7811

Useful Info

Closest tube stations - Covent Garden, Holborn

Closest rail stations - King Cross, London Euston, St Pancras

Parking - The corner of Drury Lane & Parker Street

The evolution of TINtech London Market

You can download the programmes from previous years by clicking the buttons below.

TINTECH LONDON MARKET 2018 TINTECH LONDON MARKET 2017

TINTECH LONDON MARKET 2016TINTECH LONDON MARKET 2015

What past attendees thought...

Photo of Paul Umpleby, JLT Speciality Ltd

"The TINtech events bring together people with common aims within the industry and provide a great platform for debate and learning. There are some very smart people in the room and getting access to them and getting their insight is wonderful."

Lance Grant, ACE European Group

Photo of Paul Umpleby, JLT Speciality Ltd

“Amidst a sea of mediocre conferences, TINtech distinguishes itself by attracting strong speakers to debate challenging topics with a large and insurance savvy audience.”

John Muir, Willis Towers Watson

Photo of Paul Umpleby, JLT Speciality Ltd

“We are all no doubt very busy in our day jobs, but events like TINtech give us all an opportunity to pause, to share issues and experiences, to learn and importantly to make new connections and renew old ones.”

Steven Haasz, AXA Corporate Solutions