Delivering successful change and digital transformation in insurance

26th November | 8-10am | The Gherkin

Delivering successful change and digital transformation in insurance

| The Gherkin

Overcoming the business challenges to drive customer engagement, achieve operational efficiency and build competitive advantage

The digital revolution, disruptive technologies and changing customer demands have forced insurers to rethink their customer engagement approach and business models.

The ability to successfully deliver change that enables organisations to thrive in a digital world is fast becoming the most important factor of competitive advantage in general insurance.

However, as insurers have embarked on their transformation journeys, many have struggled to fully deliver the benefits and ensure lasting adoption – a recent study finding that 87% of transformations fail to deliver their intended benefits.

Join us to explore the key success factors that enable lasting change and adoption in a digital environment, discuss real examples and practical tips to supercharge your transformation.

Attend this breakfast briefing to discuss:

  • Creating an effective operational roadmap for digital transformation within your organisation.
  • Integrating innovative, digitally enabled ideas into the operating model and BAU of GI insurers.
  • Overcoming the operational and cultural barriers to ensure successful technology and organisational change: securing top team buy-in, sharing the vision and convincing the nay-sayers





Yanna Winter
CIO, Head of Generali UK IT and GC&C IT
Sponsored by: 


08:00 Registration, tea and coffee
08:15  Breakfast of your choice with views over the city

08:40 Introduction by the chair
08:50 Case study 

CASE STUDY: Criteria for delivering digital transformation and enabling future innovation

  • Developing a clear business and technology strategy that has buy-in across the organisation
  • Building the capabilities needed to ensure successful digital transformation
  • Overcoming the practical challenges of legacy systems and IT silos
  • Creating a culture of innovation to overcome the business challenges of tomorrow


Yanna Winter
CIO, Head of Generali UK IT and GC&C IT
09:00 Discussion and benchmarking approaches to change and digital transformation
10:00 Close


The Gherkin

30 St Mary Axe



tel: +44 20 7071 5029

Useful Info

Closest tube stations - Aldgate, Bank

Closest rail stations - Fenchurch St, Liverpool St

Parking - Local street parking nearby

What your peers have said

Photo of Paul Umpleby, JLT Speciality Ltd

"Was a really good event.
The location and food was excellent, and the discussions with other peers resonated with challenges we're facing. I also liked the fact the sponsor didn't do a hard sell on their products and services."

UKGI Lead Business Architect, Zurich Insurance

Photo of Paul Umpleby, JLT Speciality Ltd

"I thought today was a good session, people dotted around the table contributing & good questions to keep discussions going."

Head of IT Business Partner, Digital, Distribution & Investments, Canada Life Limited

Photo of Paul Umpleby, JLT Speciality Ltd

"I really enjoyed the event this morning, a number of 'tracks' were very thought provoking - its especially good to be able to feel comfortable.... to be able to set questions running in the group where one genuinely doesn't have an answer but see how others might tackle it or what they are thinking.. great stuff, would like to see much more on this subject."

Regional IT Category Director EMEA, Aon

Photo of Paul Umpleby, JLT Speciality Ltd

"These events are always interesting and insightful - thanks for the invitation!"

Head of Change & Transformation, Aviva

Photo of Paul Umpleby, JLT Speciality Ltd

"Provided a perfect opportunity for senior colleagues and competitors to share their issues and how they were resolved or mitigated. Outcome is there is: there is no perfect solution, and reliance predominantly should be on our own staff and the technology is the enabler, and shouldn't be the taskmaster."

Chief Operating Officer, Axis Capital

Photo of Paul Umpleby, JLT Speciality Ltd

"Not only was this event highly informative in terms of future learning and knowledge sharing, I found the environment very relaxed and comfortable which was welcomed. I valued the openness of Ian the guest speaker and the ability to talk freely and share stories.
I look forward to more events like this in the future as I will definitely be attending. "

Claims Operations Manager, Generali

"As ever interesting and lively debate on the hot topics of the day. Sharing the experiences we all face in a safe environment helps put the challenges in perspective"

Head of IT and Change Management, Legal & General

Photo of Paul Umpleby, JLT Speciality Ltd

"An interesting and thought provoking event with a great mix of peers from across the industry"

Underwriting and Markets Director, Home & Legacy

Photo of Paul Umpleby, JLT Speciality Ltd

"Really good networking opportunity and quality discussions take place among committed practitioners"

Head of IS, Digital, Distribution & Investments, Canada Life