Achieving digital transformation in personal lines insurance

| The Gherkin

Overcoming the practical challenges to enhance the customer journey, drive up engagement and improve business performance

Overcoming the practical challenges to enhance the customer journey, drive up engagement and improve business performance

 

Digital transformation is well underway in many organisations, however personal lines insurers need to tackle a myriad of technological, operational, cultural and data challenges if their digital strategy is to succeed: this breakfast briefing will discuss how you overcome these challenges in a holistic way to improve the customer experience and deliver efficiencies.

Attend this breakfast briefing to explore successful approaches in digital transformation that have delivered better customer outcomes and improved business performance.

 

Topics to be discussed include:

  • Dealing with outdated legacy systems and processes
  • Creating a culture that puts the customer experience first
  • Successfully improving the customer journey through self-service and automation
  • Overcoming the operational challenges to achieve digital transformation
  • Delivering a single view of the customer in real time

FREE to attend

Great opportunity to learn, network and benchmark     

Action your findings on the very same day

James Russell
Commercial Transformation Director
Aviva
Russell McLaughlin
Root Cause Analyst & Lean Sigma Specialist
Direct Line Group