Operationalising automation and AI in London market claims
Overcoming the people, process and technology challenges to transform London market claims processes and improve performance
Bob Bob Ricard, Leadenhall
Free to attend | Only 15 places
Overview
Insurers and brokers know they need to do more with less. AI and automation promise faster settlement, lower costs and better customer outcomes. The technology is ready. Yet, despite the pressure to transform, most organisations remain stuck in pilots and small-scale experiments. Heavy investment hasn’t translated into meaningful change – and very few have successfully automated claims at scale.
Claims teams see the potential for faster settlement and better customer outcomes, but perceived regulatory, security and integration risks often slow progress. The result is a gap between what is possible and what is happening on the ground.
This breakfast briefing will explore where automation can make the greatest impact, why data challenges matter and how organisations can overcome legacy constraints to deliver tangible and meaningful change in claims. We will consider how business and IT can work together to move beyond the hype and focus on solving real problems today.
Key topics to be discussed include:
- Why automation in complex claims has not progressed at the pace the technology allows and what is stopping adoption in practice
- How data quality, legacy systems and regulatory concerns limit the ability to deploy AI safely and at scale
- Where AI-powered automation can make a measurable difference in complex claims, including FNOL, triage and workflow redesign
- How to move beyond pilots and proof of concepts to production solutions that deliver real operational efficiency and better customer outcomes
Speakers
- Takes place in the private dining rooms at Bob Bob Ricard, Leadenhall
- Only 15 industry practitioner places are available
- Hear the case study then participate in the Q&A
AGENDA
08:00 Registration, tea and coffee
08:15 Breakfast of your choice with views over the city
08:40 Introduction by the chair
08:50 Presentations
Overcoming the operational and data challenges to devise and deploy AI and automation in claims
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Understanding the opportunities that data presents for insurers and their customers
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Creating a compelling business case for investing in data, automation and AI that goes beyond cost cutting
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Tackling the technological and cultural challenges to enable a data-centric organisation
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Moving beyond automation into the effective use of AI tools
Speakers
09.05 Roundtable discussion & feedback
10:00 Close
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