Leveraging automation in London market operations

Tackling the operational challenges to improve efficiency & client service

The Gherkin

Free to attend    |    Only 15 places


Overcoming the practical challenges to radically improve processing times, reduce costs and deliver a better client service

The rapid development of automation technologies has opened up opportunities to streamline processes, remove frictional costs and reduce manual data cleansing and checking in London market operations.

However, applying automation tools is not as simple as ‘plugging in’ the technology. Careful consideration needs to be given to the people, process and cultural elements of change if the ROI is to be fully realised.

This breakfast briefing will focus on 3 use cases for automation in the London market, and explore how you overcome the practical challenges to deliver successful automation projects that deliver positive business results.

The three automation use cases are:

1) Reducing the manual cleansing & enriching of data in catastrophe modelling before it is ingested into your modelling tool

2) Extracting and aggregating underwriting data to enable analytics and improve decision-making

3) Bordereaux automation & financial record matching to update your PAS or system of record

Topics to be discussed include:

  • Building the business case to gain sponsorship for automation across the organisation.
  • How to improve data quality in order to enable automation
  • Successfully applying automation, augmentation and enrichment to downstream processes
  • Overcoming the people and process challenges to successfully deliver change


Bent Isachsen
Chief Operating Officer
Simon Squires
UK Transformation Lead


  • Takes place in the private dining rooms at the top of the Gherkin
  • Only 15 industry practitioner places are available
  • Hear the case study then participate in the Q&A




08:00 Registration, tea and coffee
08:15  Breakfast of your choice with views over the City
08:40 Introduction by the chair
08:50 Presentation

Overcoming the operational challenges to achieve a digitally enabled, data driven organisation

  • Leveraging technology, data and automation to transform underwriting, claims and finance processes
  • Using analytics to improve organisational performance and profitability
  • Overcoming the operational challenges to ensure success


CASE STUDY: From automating credit control and collections to enabling transformation

  • Overview of the project
  • How has this delivered ROI?
  • What have been the lessons learned and how are we moving forward?
Bent Isachsen
Chief Operating Officer
Simon Squires
UK Transformation Lead

09.05 Roundtable discussion & feedback

10:00 Close

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The Gherkin 30 St Mary Axe London EC3A 8EP

Useful Info

Closest tube stations - Aldgate, Bank

Closest rail stations - Fenchurch St, Liverpool St

Parking - Local street parking nearby